Ratings based on 104 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2023
Room service needs to improve its food quality and delivery service. Missing of food items ordered and the presentation is poor. Staff service is good though.
Comment from Hotel Management
6 Jun 2023 by Yolanda, Hotel Management
We appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. We already reported your mentioned problems to relevant department for improvement. If you have any problems during your stay, you are welcome to call "customer service number 0" at any time. We will solve relevant problems for you 7days / 24 hours. Sincerely welcome your visit again and look forward to getting your full marks next time! # Tip: SOHO bar at hotel third floor and Outdoor BBQ is your alternative choice for your leisure time.
by A verified traveler
Posted 10 Aug 2022 on Hotels
by A verified traveler
Posted 23 Jul 2022 on Hotels
by A verified traveler
Good stay and resting
Posted 6 Jun 2022 on HotelsRoom service was nice
Breakfast was also great
Comment from Hotel Management
14 Jun 2022 by Huizi, Hotel Management
We appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. Our team is committed to your complete satisfaction and empowered to deliver personalized service attending to your needs. In the meantime, we are looking forward to welcoming you back to our Hotel in the near future.
by A verified traveler
nice
Posted 16 Feb 2021 on Hotelsgood
pool was nice
Comment from Hotel Management
22 Feb 2021 by Peggy, Hotel Management
We appreciate your comment, as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. Our team is committed to your complete satisfaction and empowered to deliver personalized service attending to your needs. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future.
by A verified traveler
great stay
Posted 20 Dec 2020 on Hotelsbreakfast was good
VIP lounge was ok
Pool was nice
their hamburgers for room service are good
friendly staff
chinese restaurant in lobby was good
nice view
Comment from Hotel Management
21 Dec 2020 by Kate, Hotel Management
Dear guest, we appreciate your comments in Hilton Hefei, we will keep providing the high quality service, it's our pleasure to give you a good experiences. In the meantime, we are looking forward to welcoming you back to our Hotel in the near future.
by A verified traveler
Posted 3 Dec 2019 on Hotels
Clean, friendly, and convenient
Comment from Hotel Management
21 Jan 2020 by Irene, Hotel Management
We appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. Our team is committed to your complete satisfaction and empowered to deliver personalized service attending to your needs. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future.
by A verified traveler from Singapore
Posted 16 Oct 2019
I found the hotel is well maintained and in great condition.
Comment from Hotel Management
21 Oct 2019 by Clara, Hotel Management
Dear guest,
Greetings from Hilton Hefei, your own getaway from the city-in the city! Thank you very much for taking your time to publish your review. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, we look forward to welcoming you back to our hotel in the near furture.
——Hilton Hefei
by A verified traveler from SF
Posted 8 Sep 2019
very good. Clean and beautiful.
I definitely will book it next time.
Comment from Hotel Management
16 Sep 2019 by Clara, Hotel Management
Dear Guest,
Greetings from Hilton Hefei, your own getaway from the city-in the city! Thank you very much for taking your time to publish your review.We are very pleased to see you are satisfied with our service during your stay.In the meantime, we look forward to welcoming you back to our hotel in the near future.
Your sincerely,
by A verified traveler
Posted 6 Sep 2019 on Hotels
Comment from Hotel Management
21 Oct 2019 by Clara, Hotel Management
Dear Guest, Greetings from Hilton Hefei, your own getaway from the city-in the city! Thank you very much for taking your time to publish your review. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, we look forward to welcoming you back to our hotel in the near future. Your sincerely, Hilton Hefei
