Ratings based on 78 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2023
by A verified traveler
Posted 31 Aug 2023
This was in its days a luxury hotel but its beginning to look dated. If modern is what you are looking for. This wont be your place.
Comment from Hotel Management
1 Sep 2023 by judy gui, Hotel Management
Dear guest, thank you for staying our hotel, Crowne Plaza Hefei is an international high-end hotel located in Shushan Zone, complimented by 4 restaurants (including Illusions Lounge, Jade Chinese Restaurant, BREW HOUSE and Fiesta Café Buffet Restaurant), 11 meeting rooms (including 1 Grand Ballroom and 10 multi-function rooms), indoor swimming pool, fitness center. We look forward to welcoming you back in the near future. Christine Wang General Manager
by A verified traveler
Good annemities and location
Posted 25 Jun 2023 on HotelsThe room was clean. Room service food was great. The burger 5 stars, pizza 3 stars, french fries 5 stars. All in all, it was ok
Comment from Hotel Management
26 Jun 2023 by lily zhang, Hotel Management
Dear guest, Crowne Plaza Hefei is an international high-end hotel located in Shushan Zone. We offer a full range of well-appointed facilities and services to keep you warm and comfortable, we help you accomplish a perfect journey in the city of Hefei. Christine Wang General Manager
by A verified traveler
very nice
Posted 30 May 2022 on HotelsPool was clean
food was nice
Check in was good
room was clean
by A verified traveler
Posted 10 May 2022 on Hotels
Comment from Hotel Management
13 May 2022 by lily zhang, Hotel Management
尊敬的宾客：您好，感谢您在此留下满分好评，同时很荣幸您选择入住合肥皇冠假日酒店，我们一直默默等待您的再次到来，祝您生活快乐，谢谢。合肥皇冠假日酒店总经理: 王薇
by A verified traveler
f912 Great hotel
Posted 13 Dec 2020 on HotelsPool was nice. Food was good. Upgrade was given .
Lots of promotions here too if you read the coupons on the desk for lunch or evening dinner
by A verified traveler
Posted 15 Jun 2020 on Hotels
Comment from Hotel Management
31 Jul 2020 by 总经理 Christine Wang, Hotel Management
尊敬的宾客，感谢您选择入住合肥皇冠假日酒店，随着世界对旅行需求和期望的不断变化，在IHG，我们通过“洲全”清洁计划，重新定义酒店的清洁标准，旨在确保您及每一位IHG客人从入住到离店，全程享有更清洁更安全的住宿体验。标准升级，安心“洲全”。
by A verified traveler
Great hotel but needs attention to the details
Posted 19 Oct 2019 on HotelsUsually a great experience staying at Crowne Plaza Hefei but this time service seems to have dropped. Eg my bathroom lights didn't work. Also when I ordered fish and chips for dinner I only received fish fingers. No chips or fries. A little disappointed.
Comment from Hotel Management
18 Nov 2019 by Judy, Hotel Management
Dear guest, thank you very much for choosing Crowne Plaza Hefei and taking your time to share your feedback about the hotel facilities. Please do accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. We hope that this experience will not deter you to visit us again in the near future. We look forward to welcoming you back to our hotel again. Thank you!Judy Gui Marcom Manager
by A verified traveler
Posted 8 Jun 2019 on Hotels
by A verified traveler
Posted 8 May 2019 on Hotels
