Ratings based on 998 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Booked it for my parents and I, and jt was so lovely I literally can’t wait to rebook for next year.
by A verified traveler
Posted 27 May 2024
Everything is good except the wooden bed frame is too wide. My wife and I hit it several times.
by A verified traveler
Posted 27 May 2024
Incredible beach, great staff. Property was rather expensive considering the age of the hotel, but otherwise great experience
Comment from Hotel Management
28 May 2024 by Sua Hargis, Hotel Management
Aloha Joshua, We are delighted you had a great experience at Sheraton Maui Resort & Spa. Mahalo for sharing your wonderful review; it truly warms our hearts to know that you enjoyed the breathtaking oceanfront views and convenient access to the Beach. We are also glad our associates provided courteous service. We appreciate your feedback. Mahalo for being our guest. We look forward to your next visit. Mahalo, Sua Hargis
by A verified traveler
Posted 24 May 2024
The room had a bad smell to it.
Comment from Hotel Management
25 May 2024 by Sua Hargis, Hotel Management
Aloha Earvonnie, Mahalo for being our guest. We sincerely apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Mahalo once more for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Mahalo, Sua Hargis
by A verified traveler
Posted 22 May 2024
Great location! Good restaurants located within the resort! Staff was friendly and helpful.
by A verified traveler
Posted 20 May 2024
Overpriced for everything. Nothing super special about the hotel considering the cost.
Comment from Hotel Management
21 May 2024 by Sua Hargis, Hotel Management
Aloha Janice, Mahalo, for sharing your feedback on your recent stay at our resort. We are deeply regretful that your experience at our resort and the quality and value of our rooms did not exceed your expectations. We sincerely apologize for this, as we always strive to ensure that our guests leave Maui with positive memories of their experience. We appreciate you taking the time to share your insights with us, which will be shared with our management team to serve future guests of the resort better.Mahalo, Sua Hargis
by A verified traveler
Posted 15 May 2024
We’ve stayed here before and it’s sad to see the conditions of the landscaping, pool, smelly stale closet that made our close smell terrible, cracked sink that smelled like sewer when you get close to it as your brushing your teeth. As expensive as it was and the surprise resort fees and parking fees really not worth the money!!! Dried up grass areas everywhere, balcony planter had weeds and no plants anymore sad to see management doesn’t care much about the deteriorating resort that once was in way better shape!!! Site seeing other resorts and couldn’t help to notice their pristine landscaping. I upgraded my room to celebrate our anniversary and was very disappointed!!!
Comment from Hotel Management
16 May 2024 by Sua Hargis, Hotel Management
Aloha M. Pereira, Mahalo for taking the time to evaluate our resort. Your past great experiences mean a lot to us, and we are genuinely sorry we did not deliver the same level of satisfaction this time We also sincerely apologize for the cleanliness and maintenance issues you encountered in your accommodations. We will share your comments appropriately to ensure we provide our guests with comfortable rooms. Furthermore, we also regret your disappointment with some of the extra costs associates with your visit. Mahalo again for your honest feedback, and we hope you will give us another opportunity in the future.Mahalo, Sua Hargis
by A verified traveler
Posted 12 May 2024
Front desk was very helpful was given a free upgrade when telling them it was my anniversary
Comment from Hotel Management
14 May 2024 by Sua Hargis, Hotel Management
Aloha Daniel, Mahalo for choosing Sheraton Maui Resort & Spa and for writing about your wonderful experience. We are glad to be a part of your anniversary here in Hawaii and are delighted we exceeded your expectations and our front desk associates helped to make your visit memorable by providing an upgrade. It was a pleasure hosting you, and we look forward to welcoming you again for another special occasion.Mahalo, Sua Hargis
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
10 May 2024 by Sua Hargis, Hotel Management
Aloha Thomas, We are delighted with your rating, and it is wonderful to know that you enjoyed so much about your time at Sheraton Maui Resort & Spa. Mahalo for being our guest; we look forward to serving you again in the future. Mahalo, Sua Hargis
by A verified traveler from Muncie
Posted 1 May 2024
We had a wonderful time during our stay. We had a King Ocean View room in Nalu building (4) 6th floor. The view was spectacular. Room was exactly like pictured. I didnt think it was dated at all but standard hotel decor. It was as expected. Room was clean and balcony was great. I loved the open air hallways nestled next to Black Rock.
We dined at Coral Reef for breakfast (Benedicts!)and dinner (octopus app is so good). Cliff Dive for lunch (Mahi tacos!) and pool apps (chips and salsa)and Mai Tai for drinks (Julep!). Food was great, drinks were good, and prices on par with other area dining options. The nightly entertainment at Cliff Dive never disappointed.
Staff are FANTASTIC!! From the valets and front desk, ,
to bartenders/servers to housekeeping and pool attendants. Everyone was so friendly and helpful.
The pool was chilly first 2 days, but not terrible (ocean was too), it warmed up rest of stay. I loved floating the lazy river between the two. Jacuzzi is nice!!! Standard size, if even a bit bigger (Ben is lying), fits 10 adults at least, and nestled into rock with waterfall. I loved it.
The grounds are very well maintained. Landscaping is gorgeous. The koi pond is neat and well taken care of. The resort cat is so cute. We loved running into her. 🐈❤️ We also enjoyed the fire pit. Very nice in the evening to wind down and have a glass of wine.
My only suggestion would be adding a few hammocks around property.
10/10 Will def be back! ❤️🌞
