Ratings based on 1,138 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
The hotel was running a promotion that was 1/2 of what I paid; so naturally I felt ripped off. The maid came at 5:00pm to clean the room, with no cart, that tells me they come at that time on purpose so they don’t have to actually clean. Our room wasn’t vacuumed all week. The grounds were beautiful and saw lots of whales from the beach. Overall, pass there are better deals out there.
I did reach out to the hotel and have not gotten any response.
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Dina, it's regrettable to hear about your experience with the promotional offering and cleaning schedule at the hotel. Could you please tell us the dates of travel as we have not been open to visitors? We are continuing to care for our community of displaced residents. Your feedback is valued as it helps us to improve.
by A verified traveler
Posted 20 Aug 2023
No power in resort for our entire stay
Comment from Hotel Management
22 Aug 2023 by Customer Service, Hotel Management
Jason, we regret to hear about the unfortunate experiences during your stay due to a disruption in power. Please understand, the smooth operation of all facilities is our highest priority. Rest assured, this is not typical, and we will ensure that our team reviews this situation. We hope to have a chance to regain your trust on your next trip.
by A verified traveler
Posted 15 Aug 2023
Our stay was during the wildfires which was tragic. However I have encountered such a professional staff. They were kind, attentive and worked around the clock for guests, although their beautiful town was destroyed before our eyes. There was enough food for guests, charging stations and a lot of helpful information communicated throughout our stay. Kim, Ford and the rest of the Royal Lahaina crew were continually patient and hospitable.
Before the fires started, this resort had everything you could want for your trip to Hawaii. The pools, ocean views, on site restaurant and amenities were fabulous! Best wishes to this incredible resort and the wonderful people who work there. You are in our thoughts!!!
Comment from Hotel Management
16 Aug 2023 by Customer Service, Hotel Management
Michelle, we appreciate your thoughtful review and are deeply moved by your understanding during such challenging circumstances. It's uplifting to hear that our team's dedication and hospitality stood out, with special mentions to Kim and Ford. We're also glad you enjoyed our amenities, like the pools and ocean views. Your wishes mean a lot to us at the Royal Lahaina Resort & Bungalows. You're in our thoughts too! Looking forward to hosting you again under brighter circumstances.
by A verified traveler
Posted 14 Aug 2023
Hands down the most AMAZING STAFF! they went above and beyond to make sure we were taken care of during the Lahaina fires. so selfless
Thank you all for your help your hard work did not go unnoticed.
Ford was so great as well!
Comment from Hotel Management
12 Sep 2023 by Customer Service, Hotel Management
Nadine, thank you for your positive feedback! We're thrilled to hear that our team members at Royal Lahaina Resort & Bungalows showcased their dedication and caring ethos during the Lahaina fires. Recognition like this truly motivates the entire team. Ford, in particular, will be very pleased to hear about your kind words. We greatly appreciate your review and look forward to welcoming you back in the future.
by A verified traveler
Posted 14 Aug 2023
There was a lot of construction going on at the resort and I wasn’t made aware of it. Also, i was not made aware of the 40 dollar a day resort fee when I made my reservations
Comment from Hotel Management
15 Aug 2023 by Customer Service, Hotel Management
James, we're truly sorry to hear that your stay did not meet your expectations. It's unfortunate to learn about the unexpected disruption due to the ongoing improvements at our premises and the resort fee. We seek to provide our guests with all necessary information upon booking and will ensure this feedback is conveyed to our team to prevent similar incidences in the future. We hope for another opportunity to host you and offer an enhanced experience.
by A verified traveler
Posted 12 Aug 2023
Comment from Hotel Management
1 Sep 2023 by Customer Service, Hotel Management
Rajiv, it's delightful to learn you had a 5-star experience at the Royal Lahaina Resort & Bungalows. We're incredibly grateful for your high rating and hope to welcome you back in the future for another exceptional visit. Safe travels until then!
by A verified traveler
Posted 9 Aug 2023
Employees were very respectful n nice at resort, but dint like all hefty hidden charges we had to pay after checking out, it was our understanding that all charges were included at the time Expedia charges were paid for reservation.
Comment from Hotel Management
11 Aug 2023 by Customer Service, Hotel Management
We appreciate the feedback, Diana.While we're happy you appreciated our service, it's unfortunate our billing policies didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.
by A verified traveler
Posted 9 Aug 2023
The hotel and the staff were absolutely wonderful!!!! We got upgraded to a beautiful ocean view room. The only downside is that the food offered in the restaurant is really subpar. I ordered nachos and it was canned cheese sauce slapped on top of chips haphazardly.
Comment from Hotel Management
11 Aug 2023 by Customer Service, Hotel Management
Thank you for the lovely review, Michael!We are very proud to hear about the wonderful stay you had at Royal Lahaina Resort & Bungalows. It is great to hear that you found our service and gorgeous views to be so agreeable! We hope you plan on staying with us again soon as we'd love to share another great experience with you. Please also be assured that your feedback regarding our food will be shared with the culinary team!Thanks again!
by A verified traveler
Posted 8 Aug 2023
Beautiful resort on the beach with on-site availability to dining, bar, convenience shopping, etc.
All staff positions were friendly and professional and saw that our needs were dealt with promptly.
The ocean view from our lanai was excellent.
We highly recommend the Royal Lahaina to any visitors to Maui.
Comment from Hotel Management
10 Aug 2023 by Customer Service, Hotel Management
Hello Charles!Thank you for sharing your incredible experience at the Royal Lahaina Resort & Bungalows. We're delighted that you appreciated our beachside location and diverse amenities. It's wonderful to learn that our team's friendliness and professionalism were up to your expectations and ensured prompt service. We're particularly pleased you enjoyed the breathtaking ocean view from your lanai. The team extends their gratitude for your high recommendation. We look forward to welcoming you back in the future.
by A verified traveler
Posted 7 Aug 2023
Rooms old and dirty
Comment from Hotel Management
8 Aug 2023 by Customer Service, Hotel Management
Laith Mustafa, thank you for your feedback. Your comments about the general cleanliness and modernity of the rooms have been duly noted. Please rest assured that our resort consistently aims to provide well-kept accommodation and we will keep your points in mind for future improvements. We appreciate your input and hope to have the chance to prove that your experience was not the norm.
