Ratings based on 1,863 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
The front desk was wonderful
Comment from Hotel Management
26 May 2024 by Naina S, Hotel Management
Thank you for your review.
by A verified traveler from North Vancouver
Posted 26 May 2024
Friendly staff
Comment from Hotel Management
26 May 2024 by Naina S, Hotel Management
Thank You!
by A verified traveler
Posted 25 May 2024
Everything was good
Comment from Hotel Management
26 May 2024 by Naina S, Hotel Management
Thank you for your review. We hope to see you again!
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by Naina S, Hotel Management
Thank You!
by A verified traveler
Posted 25 May 2024
Very lovely Hot springs… enjoyed them very much. Staff need better directions to pool and other amenities of the resort. Rooms are in need of some TLC. However they were clean and comfortable.
Comment from Hotel Management
26 May 2024 by Naina S, Hotel Management
Thank you for your review. We We hope to see you again!
by A verified traveler
Posted 24 May 2024
Staff was really nice and helpful. Other comments average good
Comment from Hotel Management
26 May 2024 by Tracy H , Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
26 May 2024 by Naina S, Hotel Management
Thank you!
by A verified traveler
Posted 24 May 2024
I was drawn by the charming history, promised unique hot spring experience, and friendly recommendations. The heritage section where we stayed was rather ghetto (complete with a domestic dispute, which management handled promptly), but nicer accommodations are available at the resort (east wing facing the lake). The pools were over chlorinated and under mineralized, very busy on the weekend, and easily accessible from the hotel. Many visitors stated the resort wasn't what it used to be, although never having visited previously my expectations were balanced. The resort was OK, kinda overpriced, in a beautiful setting. Love to see the property return to the glory days we heard so much about during our stay.
Comment from Hotel Management
26 May 2024 by Naina S, Hotel Management
Thank you for this review. We strive to make your stay better each time. Hope to see you soon!
by A verified traveler
Posted 24 May 2024
Everything has been pretty good so far!
Comment from Hotel Management
26 May 2024 by Tracy H , Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
26 May 2024 by Tracy H , Hotel Management
Thanks for staying with us. We appreciate your feedback!
