Ratings based on 218 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Macarthur ACT
Posted 14 May 2024
The location is excellent in the Old Quarter- easy walking distance to many points of interest. The staff, food and facilities were of the highest standard. I would highly recommend a stay here.
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 15 Apr 2024
The location was so convenient, close to everything that you need. Friendly and helpful staff. Highly recommend this hotel
by A verified traveler from Boca Raton
Posted 11 Apr 2024
Nice hotel. Great location.
Very helpful staff.
by A verified traveler from San Ramon
Posted 7 Apr 2024
Perfect location for exploring French quarter
by A verified traveler
Posted 6 Apr 2024
Very disappointing...and we're supposed to come back for a few more nights. Upon check in we were told we had a king bed. Not true. They were gonna change our room and then said the beds are "moveable" and could be made into a king. We said great we're leaving in a while will let you know when we go out for dinner, and you can fix our bed then . Mention we were going to be back soon since we we'd been traveling for 25 hours. Upon returning 2 hours later exhausted, our beds were still not done. They mentioned they'd be right up to fix problem. 25 minutes later they fixed bed and we went to sleep. An hour later our phone on room wakes us up with front desk calling to apologize. Really? Really? Wake us up after all that.
Comment from Hotel Management
8 Apr 2024 by Nguyen Vu Thao My, Hotel Management
Dear Mr. Mick,We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback is crucial, and we are deeply sorry for the lapse in service regarding the bed arrangements. This is certainly not reflective of our usual high standards.As a gesture of goodwill, we would like to offer you a complimentary upgrade to Premium Executive room for your next stay at Silk Path Hotel Hanoi. Additionally, we would like to extend our apologies with a complimentary egg coffee during your stay with us.Please rest assured that we are taking immediate steps to address the issues you've raised to prevent such occurrences in the future. We value your patronage and hope to have the opportunity to regain your trust during your next stay with us.Warm regards,Nguyen Vu Thao MyE-commerce SalesSilk Path Hotel Hanoi
by A verified traveler
Posted 4 Apr 2024
by A verified traveler
Average Hotel
Posted 18 Dec 2023 on HotelsAverage hotel. Room was clean and comfortable. Staff were okay; nothing special. Breakfast was not included. Hotel was a little far away from some major attractions. The room can get noisy from other people making noise in the hallway and room. This happened at 1 AM once, which made it hard for me to sleep.
Comment from Hotel Management
19 Dec 2023 by Silk Path Hotel Hanoi, Hotel Management
Dear our valued guestThank you for taking the time to share your feedback with us. We appreciate your compliments on the cleanliness and comfort of our rooms. We apologize for any inconvenience you experienced due to noise disturbances during your stay. Please be assured that we will address this matter to ensure a more peaceful environment for our guests.We regret to hear that our location and breakfast options did not fully meet your expectations. We value your input and will use your feedback to make improvements where needed.If your travels bring you back to Hanoi, we would be grateful for another opportunity to provide you with a more enjoyable stay.Best regards,
by A verified traveler
Posted 11 Dec 2023 on Hotels
Comment from Hotel Management
13 Dec 2023 by Silk Path Hotel Hanoi, Hotel Management
Dear Djaswadi, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,
