Ratings based on 843 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
Good
Comment from Hotel Management
24 Apr 2024 by Tuan Anh Vo - Front Office Manager, Hotel Management
Dear Kamaljit,Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.
by A verified traveler from Vancouver
Posted 31 Mar 2024
Good
Comment from Hotel Management
7 Apr 2024 by Tuan Anh Vo - Front Office Manager, Hotel Management
Dear Ma,Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!Yours sincerely,
by A verified traveler
Posted 28 Mar 2024
Our stay was wonderful! I highly recommend this property!
Comment from Hotel Management
7 Apr 2024 by Tuan Anh Vo - Front Office Manager, Hotel Management
Dear Ian,Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!Yours sincerely,
by A verified traveler from American Canyon
Posted 26 Mar 2024
Very nice property.
Comment from Hotel Management
7 Apr 2024 by Tuan Anh Vo - Front Office Manager, Hotel Management
Dear Cynthia,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Yours sincerely,
by A verified traveler from Desa Park City
Posted 9 Mar 2024
The hotel is extremely neat and beautiful. The only issue is that it's abit far from old quarter.
Comment from Hotel Management
13 Mar 2024 by Tuan Anh Vo - Front Office Manager, Hotel Management
Dear Ifechukwu Pious,Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. We look forward to serving you again soon!
by A verified traveler
Posted 20 Feb 2024
Staff not always friendly, property dated, need renewal
Comment from Hotel Management
26 Feb 2024 by Tuan Anh Vo - Front Office Manager, Hotel Management
Dear Fabrizio,Thank you for sharing your feedback. We strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed with our team to ensure that such incidents are not repeated.We appreciate your feedback as it helps us to improve our service and guest stay experience and looking forward to seeing you again in nearest future.Sincerely yours,
by A verified traveler
Posted 12 Jan 2024 on Hotels
Great service
Comment from Hotel Management
26 Feb 2024 by Tuan Anh Vo - Front Office Manager, Hotel Management
Dear MANH,Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with us and look forward to serving you again soon.
by A verified traveler
Posted 3 Jan 2024 on Hotels
I stayed at this hotel twice this year, first tine experience was good second time I wasn’t happy. There were some black hair on my bathtub when I checked in. Duvet cover had a hole, shower faucet was not attached to the wall property. I also went for a massage with a friend at the hotel and both of us were not happy with the way the massage was done, it wasn’t professional, the day before in old town for half price we got a better quality massage.
I rate this hotel 4 star.
Comment from Hotel Management
26 Feb 2024 by Tuan Anh Vo - Front Office Manager, Hotel Management
Dear Maryna. Thanks so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. Cleanliness and hygiene are two of our highest priorities, and we take feedback like this very seriously. I’ve spoken with the head of our housekeeping team to review our cleaning procedures and to make sure this doesn’t happen again.We look forward to another chance to host you and deliver a lovely guest experience for your future stay!
by A verified traveler
Posted 1 Jan 2024
Good customer services, within walking distances to places and facilities clean.
Comment from Hotel Management
26 Feb 2024 by Tuan Anh Vo - Front Office Manager, Hotel Management
Dear MaryThank you so much for the 5-stars rating. It has been my pleasure to learn that you have enjoyed many aspects of your stay with us from the room and facilities, the culinary taste to the friendliness and attentiveness of our staff. We are looking forward to welcoming you back for another memorable trip with us in the near future.Yours sincerely,
by A verified traveler
Posted 14 Oct 2023 on Hotels
Comment from Hotel Management
26 Oct 2023 by Christoph Strahm General Manager, Hotel Management
Dear Marcia,Thank you for your amazing feedback!I am so glad to hear that you had indeed enjoyable moments at Pan Pacific Hanoi and the property's facilities and service have made dear impression on you. My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi
