Ratings based on 845 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
This is a great hotel. Modern and spacious. Walking distance to all the action. Nice outdoor pool area. Friendly and accommodating staff.
by A verified traveler
Posted 24 May 2024
Beautiful well maintained property,great staff, great location,good sized rooms,very nice gym and pool
Comment from Hotel Management
24 May 2024 by Nguyen Thuy Trang - Guest Experience Agent, Hotel Management
Dear steven,Thank you for taking your valuable time to share your experience with us!We are pleased to know that our facilities and services had met to your expectations. At Melia Hanoi, guest satisfaction is ultimate goal and we are happy to know that in your case we have achieved it. Positive feedback like yours is truly a source of encouragement for our whole team to keep our hard work day by day.Thank you once again for placing your trust in us! We look forward to welcoming you in the near future.Kind regards,Nguyen Thuy TrangGuest Experience Agent
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
24 May 2024 by Nguyen Thuy Trang - Guest Experience Agent, Hotel Management
Dear SIMONTOV,Thank you for taking your valuable time to share your experience with us!We are pleased to know that our facilities and services had met to your expectations. At Melia Hanoi, guest satisfaction is ultimate goal and we are happy to know that in your case we have achieved it. Positive feedback like yours is truly a source of encouragement for our whole team to keep our hard work day by day.Thank you once again for placing your trust in us! We look forward to welcoming you in the near future.Kind regards,Nguyen Thuy TrangGuest Experience Agent
by A verified traveler
Posted 13 May 2024
Convenient transportation and good facilities
Comment from Hotel Management
17 May 2024 by Nguyen Thuy Trang - Guest Experience Agent, Hotel Management
Dear Sungryul, Thank you for sharing your feedback with us! We are pleased to know that our facilities and services have met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless experience personalized to each guest. Positive feedback like yours is truly a source of motivation for our whole team to keep up our hard work day by day. Thank you once again for choosing the Melia Hanoi Hotel. We look forward to welcoming you back in the near future. Best regards, Nguyen Thuy TrangGuest Experience Agent
by A verified traveler
Posted 28 Apr 2024
The hotel and staff were nice, we did expect a much better breakfast than what we got, but it was ok and the bed was comfortable.
Comment from Hotel Management
30 Apr 2024 by Melia Hanoi, Hotel Management
Dear ARACELI, Thank you for sharing your feedback with us! We are pleased to know that our facilities and services have met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless experience personalized to each guest. Positive feedback like yours is truly a source of motivation for our whole team to keep up our hard work day by day. Thank you once again for choosing the Melia Hanoi Hotel. We look forward to welcoming you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager
by A verified traveler
Posted 28 Apr 2024
Excellent luxury city hotel with full amenities.
Comment from Hotel Management
24 May 2024 by Nguyen Thuy Trang - Guest Experience Agent, Hotel Management
Dear David,Thank you for taking your valuable time to share your experience with us!We are pleased to know that our facilities and services had met to your expectations. At Melia Hanoi, guest satisfaction is ultimate goal and we are happy to know that in your case we have achieved it. Positive feedback like yours is truly a source of encouragement for our whole team to keep our hard work day by day.Thank you once again for placing your trust in us! We look forward to welcoming you in the near future.Kind regards,Nguyen Thuy TrangGuest Experience Agent
by A verified traveler
Posted 17 Apr 2024
Check out was ridiculously slow
Comment from Hotel Management
21 Apr 2024 by Quynh NGUYEN (Ms.) Guest Experience Officer, Hotel Management
Dear Steven, Thank you for staying at Melia Hanoi hotel and sharing your feedback with us! It saddens us to know that your experience was not as expected. Your comment is well noted and will be taken into improvement. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards,
by A verified traveler
Posted 7 Apr 2024
Good location and convenience for group travelling in Hanoi
Comment from Hotel Management
9 Apr 2024 by Quynh NGUYEN (Ms.) Guest Experience Officer, Hotel Management
Dear Sumeth, Thank you for staying at the Melia Hanoi hotel and for reviewing us on Expedia! We are pleased to know that our facilities and services had met to your expectations. At the Melia Hanoi Hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience for each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back Melia Hanoi hotel in the near future. Best regards,
by A verified traveler
Posted 5 Apr 2024
The rooms are nice and big. The breakfast buffet has tons of options. The service for a big hotel was not great. They asked me to switch rooms after checking in. Two workers entered our room unannounced. Very unprofessional
Comment from Hotel Management
9 Apr 2024 by Quynh NGUYEN (Ms.) Guest Experience Officer, Hotel Management
Dear Michael, Thank you for staying at Melia Hanoi hotel and sharing your feedback with us! It saddens us to know that your experience was not as expected. We would like to express our apology about the incident occurred during your stay. Your comment is well noted and will be taken into improvement. We will remind and retrain staff to avoid the same situation happening again. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards,
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
5 Apr 2024 by Nguyen Thuy Trang - Guest Experience Agent, Hotel Management
Dear Antonio,Thank you for staying at Melia Hanoi hotel and rating us on Expedia!It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future.Best regards,Nguyen Thuy TrangGuest Experience Agent
