Ratings based on 566 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Loved it. Great place to stay. Very convenient to everything. Staff are fabulous and the hotel represents excellent value. Would stay here again.
Comment from Hotel Management
15 May 2024 by Chloe Nguyen - Customer Service Manager, Hotel Management
Dear Nicholas,We're thrilled to hear you "Loved it" at L'HÔTEL du LAC! Thank you for taking the time to leave a fantastic 5-star review! We are happy to know you found our location convenient to explore Hanoi's Old Quarter. We aim to provide a comfortable and central base for our guests to experience the city's vibrant culture and history.We're also delighted to learn that you found our staff to be fabulous! We take great pride in offering exceptional service, and your kind words mean a lot to our entire team.It's incredibly rewarding to hear you consider L'HÔTEL du LAC excellent value. We strive to create a welcoming atmosphere with comfortable accommodations and convenient services at a fair price.Thank you again for choosing L'HÔTEL du LAC, Nicholas. We're happy to know you'd stay with us again, and we look forward to welcoming you back to Hanoi in the future!Sincerely,
by A verified traveler from Yorba Linda
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Chloe Nguyen - Customer Service Manager, Hotel Management
Dear Donald,Thank you for choosing L'HÔTEL du LAC for your recent stay in Hanoi and for leaving a fantastic review!We are thrilled that you enjoyed your stay with us! While you didn't mention any specific aspects in your review, but your rating speaks a lot! We hope you had a wonderful time exploring Hanoi and all that the city has to offer. We would love to welcome you back to L'HÔTEL du LAC on your future visits to Hanoi.Warm regards,
by A verified traveler from Las Vegas
Posted 13 May 2024
This is a great hotel in all regards and location is PERFECT and in reality walkable for most things a person would want to see
Comment from Hotel Management
15 May 2024 by Chloe Nguyen - Customer Service Manager, Hotel Management
Dear Ralph,Thank you for choosing L'HÔTEL du LAC for your stay in Hanoi and taking time to leave an excellent rating!We're so glad you found our location ideal! As you mentioned, the heart of Hanoi's Old Quarter is incredibly walkable, offering easy access to many historical sites, delicious street food, and vibrant local shops.It's truly rewarding to know that we exceeded your expectations in all aspects of your stay. We strive to provide a comfortable and convenient location alongside exceptional service, so your positive feedback is greatly appreciated.We hope you had a memorable time exploring Hanoi. Please don't hesitate to recommend L'HÔTEL du LAC to your friends and family considering a trip to the captivating city.We look forward to welcoming you back on your future visits to Hanoi!Sincerely,
by A verified traveler
Posted 13 May 2024
Beautiful decoration in room for anniversary.
Comment from Hotel Management
14 May 2024 by Mary Duong- General Manager, Hotel Management
Dear Mrs SophiaIt is wonderful to receive your review and thank you for sharing your lovely feedback about your recent stay at L’HOTEL du LAC, Hanoi. We are thrilled to hear that you had a wonderful experience and that we were able to provide you with a memorable welcome and special touches for your wedding anniversary.Thank you for highlighting the hotel's ideal location, as we strive to provide our guests with convenience and easy access to nearby attractions.We truly appreciate your kind words and we look forward to welcoming you for another wonderful stay in the futureSincerely,
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Chloe Nguyen - Customer Service Manager, Hotel Management
Dear Sydney,Thank you for choosing L'HÔTEL du LAC for your recent stay in Hanoi and for leaving a very positive rating!We are thrilled that you enjoyed your experience with us. While we don't have specific details on what made your stay so wonderful, we are always striving to improve and would love to hear more about your time at L'HÔTEL du LAC in a future email if you'd be willing to share.In the meantime, thank you again for your kind review. We hope to welcome you back to Hanoi and L'HÔTEL du LAC soon.Warm regards,
by A verified traveler
Posted 12 May 2024
Awesome staff at this hotel.
Comment from Hotel Management
14 May 2024 by Mary Duong- General Manager, Hotel Management
Dear Mr CraigThank you for sharing your wonderful review about your recent stay at L’HOTEL du LAC. We are delighted to hear that you enjoyed your stay and that you found the service provided by our attentive team to be great.We truly appreciate your kind words and we look forward to welcoming you for another wonderful stay in the future.Sincerely,
by A verified traveler
Posted 11 May 2024
Really good breakfast included. Staff are super helpful, especially the reception. Sky bar has fantastic views. Highly recommend
Comment from Hotel Management
14 May 2024 by Mary Duong- General Manager, Hotel Management
Dear Ms StephanieThank you for taking the time to share your detailed feedback about your recent stay at L’HOTEL du LAC, Hanoi. We are delighted to hear that you enjoyed our great location, excellent facilities, and top-notch service provided by our whole team.We would love to welcome you back to L'HÔTEL du LAC whenever your travels bring you back to Hanoi for another excellent stay.Best regards
by A verified traveler
Posted 10 May 2024
Everything is perfect except the food could use some work
Comment from Hotel Management
14 May 2024 by Mary Duong- General Manager, Hotel Management
Dear Mr PatrickThank you so much for your incredible 5-star review! We are thrilled that you enjoyed your stay at L'HÔTEL du LAC in general. We greatly appreciate your constructive feedback about our food section. We will certainly pass your details feedback on to our Food and Beverage department for their coaching and development and to ensure a more seamless Guest experienceI am happy to read that despite some imperfection, your overall experience was very positive.We hope to have another chance to welcome you back in the future with better experience
by A verified traveler
Posted 9 May 2024
Beautiful and stylish hotel with great staff and service. Delicious breakfast
Comment from Hotel Management
11 May 2024 by Mary , Hotel Management
Dear Ms MariaWe are delighted to hear you had such a wonderful experience at L'HÔTEL du LAC. Your kind words about our Staff and comfortable service are especially appreciatedWe are also thrilled you enjoyed the complimentary breakfast which we understand that is an important factor to start a nice day.Thank you again for your fantastic review and we look forward to welcoming you back in the near future
by A verified traveler
Posted 8 May 2024
It’s in a great area, walkable to everything you need, shops, food, transportation. The spa services were amazing and the staff went above and beyond!
Comment from Hotel Management
11 May 2024 by Mary Duong, Hotel Management
Dear Ms Christina We are absolutely thrilled to see that you awarded L'HÔTEL du LAC a perfect rating which truly means a lot to us.We are delighted you found our location, services from our team and Spa treatment met your expectation.We look forward to welcoming you back on your next visi
