Ratings based on 1,584 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Nice tiny property in the old quarter. Staff are excellent.
Comment from Hotel Management
14 May 2024 by Hanoi Royal Palace Hotel 2 Management, Hotel Management
Dear our beloved guest, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Royal Palace Hotel 2
by A verified traveler from Kent
Posted 13 May 2024
Excellent customer service
Comment from Hotel Management
14 May 2024 by Hanoi Royal Palace Hotel 2 Management, Hotel Management
Dear our beloved guest, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Royal Palace Hotel 2
by A verified traveler
Posted 13 May 2024
Lovely little hotel close to everything. The staff was extremely helpful with recommendations, laundry, and booking car service to the airport. Breakfast offerings covered both western and local tastes. Definitely recommend.
Comment from Hotel Management
14 May 2024 by Hanoi Royal Palace Hotel 2 Management, Hotel Management
Dear our beloved guest, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Royal Palace Hotel 2
by A verified traveler
Posted 13 May 2024
Loved pool and restaurant.
Great area staff vert helpful
Comment from Hotel Management
14 May 2024 by Hanoi Royal Palace Hotel 2 Management, Hotel Management
Dear our beloved guest, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Royal Palace Hotel 2
by A verified traveler
Posted 13 May 2024
Jimmy at the reception was warm and eager and we were immediately given our room. It had modern furnishings and was wonderfully comfortable. I loved our stay here and wished we could have stayed on more. The location is really great too!
Comment from Hotel Management
14 May 2024 by Hanoi Royal Palace Hotel 2 Management, Hotel Management
Dear our beloved guest, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Royal Palace Hotel 2
by A verified traveler
Posted 12 May 2024
The hotel is not new but it is clean and has delicious breakfast, especially pho and eggs. The staff are the best thing and the reason I give it a high score. Jimmy and Sulli are extremely friendly and enthusiastic. Jimmy introduced me to all the points of interest on the map. He also introduced many quality tours at very good prices. Unfortunately, we had planned a long time in advance and had booked all the tours already.
Comment from Hotel Management
14 May 2024 by Hanoi Royal Palace Hotel 2 Management, Hotel Management
Dear our beloved guest, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Royal Palace Hotel 2
by A verified traveler
Posted 10 May 2024
Didn't like glass wall on bathroom. Bed quite hard. Staff very friendly and helpful.
Comment from Hotel Management
11 May 2024 by Hanoi Royal Palace Hotel 2 Management, Hotel Management
Dear our beloved guest, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Royal Palace Hotel 2
by A verified traveler
Posted 10 May 2024
It was an amazing experience. The room was clean and tidy, very nice and supportive staff specially Jimmy. Good breakfast options. The property is located in the heart of the city. Would definitely recommend this place to everyone.
Comment from Hotel Management
11 May 2024 by Hanoi Royal Palace Hotel 2 Management, Hotel Management
Dear our beloved guest, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Royal Palace Hotel 2
by A verified traveler
Posted 10 May 2024
The facility is a bit old but it is clean. Location is good, most of the places are within walking distance. Plenty of foods in surrounding area. One thing I want to mention is that staff, particularly Jimmy, the day time floor manager, is very helpful and knowledgeable.
Comment from Hotel Management
11 May 2024 by Hanoi Royal Palace Hotel 2 Management, Hotel Management
Dear our beloved guest, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Royal Palace Hotel 2
by A verified traveler
Posted 9 May 2024
Room was super spacious, and clean, bed was amazing, cold AC ! Staff was very friendly, they showed me the map with all of the hidden gem, local food. Location is great, quiet neighborhood!
Comment from Hotel Management
9 May 2024 by Hanoi Royal Palace Hotel 2 Management, Hotel Management
Dear our beloved guest, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Royal Palace Hotel 2
