Ratings based on 988 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Not clear there is parking to rear of property so valet parking is suggested. Staff didn’t seem to remember patrons
by A verified traveler
Posted 8 May 2024
Beautiful, comfortable property right on the river walk and Victoria street. Friendly and accommodating staff. Great stay
by A verified traveler
Posted 8 May 2024
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 13 Apr 2024
by A verified traveler
Posted 2 Apr 2024
by A verified traveler
Posted 28 Mar 2024
I traveled all day to check in and be told there was no available valet parking. I had to self park in an unfamiliar area. To add insult to injury, the cost of the overnight parking was the same as the unavailable valet parking. Amenities are what make a hotel upscale.
by A verified traveler
Posted 6 Mar 2024
great location and easy walking to great restaurants and cafes. Also the river is at your doorstep for a great bike and walking path that winds throughout the city.
by A verified traveler
Posted 4 Mar 2024
Staff were so helpful as we had a family member hospitalised so late check in. Offered safe parking right outside as all regular parking was full. Service was above and beyond. Thank you
by A verified traveler
Posted 29 Feb 2024
Housekeeping is lacking. Shower gel empty on arrival, black mold in shower, no bin liners. Next day refresh left a new towel but did not remove soiled towels left on floor, did not empty overflowing bin, or replace dirty coffee mugs. Property is tired compared to other Novotels.
