Ratings based on 361 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2024
The staff were very friendly and helpful.
We stayed in the motel, it is obviously an older building but was clean and the bed was very comfy.
Very close to Halls Gap Zoo.
Comment from Hotel Management
19 Apr 2024 by Shipon, Hotel Management
Thank you
by A verified traveler
Posted 10 Mar 2024 on Wotif
Our villa was so dirty. There was mold everywhere in the shower n the floor in the shower was dirty. Also the fan in the kitchen had oil running down the wall. Fireplace hadnt been cleaned out. Very disappointed will be taking it further
Comment from Hotel Management
19 Apr 2024 by Shipon, Hotel Management
Dear guest Thank you for your Comments , our receptionist offer you another cottage same configuration, you deny after check out you send us a email for full refund and also you mention you will go to work fair if you don't get refund ,then we offer you refund 50% and you are accepted, Thanks
by A verified traveler
Pleasant spot .
Posted 26 Feb 2024 on HotelsLovely country setting , large property to stroll around with a large group of kangaroos ✔️. Quiet roomy , table and chairs outside allowing lovely outlook .
Comment from Hotel Management
19 Apr 2024 by Shipon, Hotel Management
Thank you
by A verified traveler
Posted 12 Feb 2024 on Wotif
Few issues with shower taps & no hot water but office sorted out quickly.lodge a Little tatty but good location & new villas look better
by A verified traveler
Posted 11 Feb 2024
We enjoyed our stay and we will be back
Comment from Hotel Management
11 Feb 2024 by Shawn, Hotel Management
Thank you so much
by A verified traveler
Posted 28 Jan 2024 on Wotif
by A verified traveler
Posted 22 Jan 2024 on Wotif
by A verified traveler
Posted 17 Jan 2024 on Wotif
by A verified traveler
Posted 17 Jan 2024 on Wotif
We had a 2 room villa with 2 single beds in one room and a queen bed in the other. Queen bed was fine but BOTH single beds had numerous broken slats in the frame and the mattresses fell through when sat on. We complained twice before someone came to look and was told all the other rooms were filled and the only option was to put mattresses on the floor. I requested a refund for 1 of our 2 nights and after multiple phone calls and an email, finally had a response accusing my 1 and 3 year olds of ‘property destruction’ and my refund was refused. They were very rude and disrespectful on the phone and I am very offended at the accusation towards my children, who did NOT break the beds. Even in the event that a 3 year old did jump on the bed, clearly the beds must be very flimsy and poor to be ‘destroyed’ by such minimal impact. If I could give 0 stars, I would, just based on the absolutely shocking customer service and rude, borderline aggressive staff. Would not recommend.
Take note that the response from the owners will probably be more false accusations of property destruction by a 15kg toddler and 9kg baby.
Comment from Hotel Management
17 Jan 2024 by Shipon , Hotel Management
Dear Guest sorry to hear that , its a brand new Villa & bed unfortunately bed had broken we are really sorry , we can offer you 50 percent discount for second night second nightThank you
by A verified traveler
Posted 16 Jan 2024
The room was basic, cheap and functional. The carpet was stained and the outside pool water was murky. Garden beds around the car park spots were full of weeds and the overall grounds need a tidy up. It’s only a short drive into Halls gap and the it was very quiet at the unit. Very few people there.
Comment from Hotel Management
17 Jan 2024 by shipon, Hotel Management
Thank you
