Ratings based on 745 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
This particular hotel had all the great amenities however at no point did myself or my family feel comfortable or safe at the hotel.
They were housing people at the hotel and their behaviours and habits did not make it a family friendly experience. From arguments in the breakfast area, smell of marijuana in the lobby, to going out to the car with our children to see a group of people smoking up by our vehicle.
We did express our concerns at check out and they were not taken with any sincere acknowledgement.
I will not be recommending this hotel to any family, friends or local sport teams.
Comment from Hotel Management
15 May 2024 by carm, Hotel Management
Hello Laurie Ann Thank you for sharing your concerns about your recent stay with us. I did check with the Operations Manager you spoke with at check out . She did say you had stayed with us for 5 nights but didn't mention any concerns until check out . On behalf of our entire team we apologize for not meeting your expectations. ThanksCarmella
by A verified traveler
Posted 17 Apr 2024
Comfort
Comment from Hotel Management
17 Apr 2024 by Carm, Hotel Management
Hello Kit Thank you for the 4 starsCarmella
by A verified traveler
Posted 14 Mar 2024
Comment from Hotel Management
17 Apr 2024 by Carm, Hotel Management
Thank you
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
18 Mar 2024 by carm, Hotel Management
Thank you Eric
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
4 Mar 2024 by carm, Hotel Management
Hi Paul Thank you for the review
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
29 Feb 2024 by carm, Hotel Management
Hello PeterThanks for the 5 stars
by A verified traveler
Posted 27 Feb 2024
Comment from Hotel Management
28 Feb 2024 by Carm, Hotel Management
Hello Robin Thank you for the 5 stars
by A verified traveler
Posted 26 Feb 2024
The 2 people working at the time of check in were amazing !! Went above and beyond to meet our needs. Thank you 😊
Comment from Hotel Management
26 Feb 2024 by carm, Hotel Management
Hi Kathy Thank you for the 5 stars . I ll be sure to let the them know you were happy with them
by A verified traveler
Posted 13 Feb 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by Carm, Hotel Management
Thank you for the review
by A verified traveler
Posted 11 Feb 2024
Comment from Hotel Management
12 Feb 2024 by Carm, Hotel Management
Hi Samantha Thank you for the 5 stars
