Ratings based on 965 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Hotel is great.
Did not care for the video kiosk check in. The employee was great but the process was just a bit more cumbersome than a real resin would have been.
by A verified traveler
Posted 5 Jun 2024
In addition to appreciating the cleanliness and convenience of this property, it had more character than your typical hotel. I loved the British theme, which was elegant rather than being overdone, making it more charming. We enjoyed our two-night stay. The staff was welcoming, and the breakfast bar offered a lot of variety. I would definitely recommend a stay here!
Comment from Hotel Management
5 Jun 2024 by Guest Services, Hotel Management
Dear Karen;Thank you for your feedback regarding your recent stay at The Aristocrat Hotel Half Moon BayYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
by A verified traveler
Posted 2 Jun 2024
Beautiful area. Well maintained and clean. Staff were great.
Comment from Hotel Management
4 Jun 2024 by Guest Services, Hotel Management
Dear Kimberlie;Thank you for your feedback regarding your recent stay at Aristocrat Hotel Half Moon BayYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
by A verified traveler
Posted 27 May 2024
This property is in a good location, however the kiosk check in virtual agent isn't a good thing have, you have to basically shout your first and last name, how many nights your staying to everyone in the lobby, which is insecure and private data. Then the rooms are okay, but the bathrooms arent nice, its older and the upstairs is noisy, we heard the people on the 2nd floor the whole night. This place allows pets so there are dogs and a smell of pets in the rooms. Our room smell wasnt bad, but our daughter is allergic to dogs, if I would have known this hotel allows pets I would have booked elsewhere. That said, the gentleman at the desk was nice, but check in took way too long with no call back and the room was not serviced even when I said that I would like it to be. Overall, I wouldnt stay again unfortunately.
Comment from Hotel Management
27 May 2024 by Guest Services, Hotel Management
Dear Michelle;Thank you for your feedback regarding your recent stay at The Aristocrat Hotel Half Moon Bay.On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
26 May 2024 by Guest Services, Hotel Management
Dear Michelle;Thank you for your feedback regarding your recent stay at The Aristocrat Hotel Half Moon Bay Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Guest Services, Hotel Management
Dear Ekaterina;Thank you for your feedback regarding your recent stay at The Aristocrat Hotel Half Moon Bay Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Guest Services, Hotel Management
Dear Victor;Thank you for your feedback regarding your recent stay at The Aristocrat Hotel Half Moon Bay. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty. Safe Travels!
by A verified traveler
Posted 11 May 2024
Perfect hotel! Clean, comfortable bed, quiet, super nice staff!
Comment from Hotel Management
13 May 2024 by Guest Services, Hotel Management
Dear Nicole;Thank you for your feedback regarding your recent stay at The Aristocrat Hotel Half Moon Bay. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
by A verified traveler
Posted 28 Apr 2024
A nice little spot in Half Moon Bay! Loved the theme, comfortable room, and on-site restaurant. It’s conveniently located in a great area and easy to find local activities.
Comment from Hotel Management
29 Apr 2024 by Guest Services , Hotel Management
Dear Alma;Thank you for your feedback regarding your recent stay at The Aristocrat Hotel Half Moon Bay. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
by A verified traveler
Posted 16 Apr 2024
Be prepared for electronic greeting. NO in person check in until the evening.
Comment from Hotel Management
17 Apr 2024 by Guest Services, Hotel Management
Dear Vero; Thank you for your feedback regarding your recent stay at …….On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Safe travels
