Ratings based on 744 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Rochester

Posted 27 May 2024
The property was very conveniently located in Hakone and very close to train station. The room was very large even compared to room in the US. The staff were friendly.
5 out of 5
by A verified traveler

Posted 24 May 2024
Close to station
5 out of 5
by A verified traveler from Los Angeles

This traveler left a rating score only Posted 22 May 2024
5 out of 5
by A verified traveler from Green Bay

Posted 21 May 2024
Very nice hotel to stay in Hakone.
5 out of 5
by A verified traveler

Posted 17 May 2024
Beautiful hotel and very accessible from train station
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 May 2024
5 out of 5
by A verified traveler

Posted 15 May 2024
Awesome stay!
5 out of 5
by A verified traveler

Posted 13 May 2024
Quiet, convenient location, nice onsen, friendly staff.
5 out of 5
by A verified traveler

Posted 12 May 2024
Staff went of and beyond great customer service. Great onsen accomodated ladt minuted private onsen request. Staff pub was exceptional and tempura set course delicious
5 out of 5
by A verified traveler

Posted 6 May 2024
Very lovely property. Breakfast was good. Room, very comfortable. Definitely plan to return.
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