Ratings based on 616 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
This property is beautiful and peaceful. It was a nice stop for us between Kyoto and Tokyo. The hotel is situated on lake Ashi. The staff are exceptional.
by A verified traveler
Posted 21 Apr 2024
View is stunning.
by A verified traveler
Posted 10 Apr 2024
A very nice resort. However, our stay was based on it's great location near a ropeway that allowed us to enjoy gorgeous views of Mt Fuji on a perfectly clear morning. We appreciated the front desk staff member who filled out all the necessary paperwork to get out luggage shipped to our Kyoto hotel. Since we arrived late, we decided on room service which provided a broad menu of what we discovered was quite delicious food. The next morning, the breakfast buffet had delicious selections.
by A verified traveler
Posted 5 Apr 2024
Great view to the lake. No dining availability except the hotel restaurants
by A verified traveler
Posted 30 Mar 2024
The hotel is very remote from the city. There is a free hotel shuttle to the next small town which you could get some snacks. The hotel is beautiful and quiet and the staff are very friendly and helpful.
by A verified traveler
Posted 8 Mar 2024
Very helpful staff, they welcomed us and provided maps for the surrounding area as well as different activities to do with times included. The hotel was very spacious and included a Onsen which I regret not trying out, although I was told it was very relaxing and a great experience. The view outside my room overlooked the lake giving us a great view. There is also a couple restaurants in the hotel I had a course meal that was very delicious and the staff in the restaurant was very accommodating and helpful. Would stay here again if I come back to Hakone
by A verified traveler from Miami Lakes
Posted 17 Feb 2024
Nice view, nice room and nice onsen. All in all a good hotel.
by A verified traveler
Posted 1 Feb 2024
by A verified traveler
Enjoy Lake Ashi
Posted 25 Jan 2024 on HotelsThe hotel is well located for lake views, view of Mt Fuji and access to Hakone Round Course. They provide great facilities and services with complimentary buses to/from Odawara Station and Mota Harkone and excellent hot springs facilities.
Access to shopping and alternate eating opportunities is a little restricted.
by A verified traveler
Posted 2 Jan 2024 on Hotels
