Ratings based on 405 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
No elevator to all floors. Had to carry heavy suitcases up flights of stairs. Did not tell us horrendous cost of eating dinner in their restaurant before we ate despite asking at the time.
by A verified traveler
Posted 25 May 2024
Excellent amenities such as the footbath, fireplace, reading area, childrens games, snacks and drinks. It was a very safe and welcoming environment.
by A verified traveler
Posted 22 May 2024
by A verified traveler
Posted 6 May 2024
This was perfect for traveling with kids. The room was large, there was a public and private bath. Staff were great with my toddler and there are kids areas and free snacks for them, while it's also in walking distance to other things in Gora. I would stay again.
by A verified traveler
Posted 3 May 2024
We absolutely love the place. The breakfast was wonderful and enjoyable. The room is clean and the bed is firm yet comfortable to sleep in. We love the onsens both public and private. We had time to soak our feet after a day walking around. We highly recommend this stay
.
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 30 Apr 2024
Great hotel and location for exploring Hakone!
by A verified traveler
Posted 28 Apr 2024
Near Gora Station. Super convenient to navigate and find activities around the area. Staff is very friendly and helpful. The complimentary sweet treats and beverages at the lounge were very well appreciated. Love the breakfast buffet especially the Japanese local dishes on menu.
by A verified traveler
Posted 16 Apr 2024
I really enjoyed the expansive Japanese breakfast buffet, 24 hour drink machines/ice pops/milk, inclusive snack/happy hour, and outdoor foot bath. Gora/Chukukonomori Stations are within walking distance as well as a Lawson and several bus stops so transportation during the day is no issue. The private baths had people lined up to wait during peak times when people returned to the hotel from sightseeing, but my partner and I managed to find time in the mornings before the baths were closed for cleaning. Overall, it was a very relaxing stay and great place to return to after a long day of travel!
by A verified traveler
Posted 15 Apr 2024
Nice breakfast, convenient location and nice onzen
