Ratings based on 979 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Very helpful and friendly staff!!!
Comment from Hotel Management
28 May 2024 by Accommodation Section, Hotel Management
Thank you very much for staying at the Ashinoko Hananori in Hakone, Japan.We are very happy to hear that you enjoyed your stay with us.In addition, we would like to thank you again for your compliments to our staff.All of our staff will continue to make every effort to provide you with a wonderful stay.We look forward to welcoming you again when you have the opportunity.Thank you very much for your kind words.
by A verified traveler
Posted 27 May 2024
Amazing hotel where everything is quality. Lovely staff and superb amenities
Comment from Hotel Management
28 May 2024 by Accommodation Section, Hotel Management
Thank you very much for staying at the Ashinoko Hananori in Hakone, Japan.We are very happy to hear that you enjoyed your stay with us.In addition, we would like to thank you again for your compliments to our staff.We look forward to welcoming you again.Thank you very much for your kind words.
by A verified traveler
Posted 25 May 2024
Nice hotel near the lake and other attractions. spring hot spa is really nice. Dinner and breakfast are included.
Comment from Hotel Management
26 May 2024 by 箱根・芦ノ湖 はなをり フロントスタッフ, Hotel Management
Thank you for choosing Hakone Ashinoko Hanaori for your travel.We are happy that you had a good experience of our hot springs.Thank you for your post.We look forward to seeing you again.
by A verified traveler
Posted 24 May 2024
This property was fantastic in all areas! The hospitality by the staff was tremendous! The breakfasts & dinners were outstanding with so many choices! Thank you chefs!
Our rooms were impeccable and we could go on….we hated to leave. Thank you
Comment from Hotel Management
25 May 2024 by Hakone Ashinoko Hanaori front desk staff, Hotel Management
Thank you for staying with Hakone Ashinoko Hanaori.We are very honored to receive such your kind words. All of our staff will continue to strive to provide even more satisfying services. We are glad that you enjoyed our food. The menu changes with the seasons, so we hope you enjoy the flavors unique to that season.We look forward to seeing you again. Thank you for your review.
by A verified traveler
Posted 21 May 2024
The stay was amazing
Comment from Hotel Management
21 May 2024 by Hakone Ashinoko Hanaori Accommodation Section, Hotel Management
Thank you for staying with Hakone, Ashinoko Hanaori.We are glad to see you enjoyed your stay with us.We will keep on improving our services quality.Until then, we hope to see you again in the future.
by A verified traveler
Posted 20 May 2024
Sorry that I really disappointed for room of lake side view is fully blocked by trees
Comment from Hotel Management
21 May 2024 by Hakone Ashinoko Hanaori Accommodation Section, Hotel Management
Thank you very much for your stay at the Hananori, Ashinoko, Hakone.We apologize for not meeting your expectations regarding the guest rooms. We are located in a national park, so there is a reason why trees cannot be cut. However, we apologize again for the lack of explanation.Our entire staff will make every effort to provide you with a better stay in the future.Thank you very much for your feedback.
by A verified traveler
Posted 16 May 2024
Gorgeous view
Comment from Hotel Management
17 May 2024 by はなをりフロントスタッフ, Hotel Management
Thank you for coming to Hakone Ashinoko Hanaori. Thank you for your comments.All of our staff are happy to receive your high evaluation.We really look forward to meeting you again.
by A verified traveler
Posted 14 May 2024
Great food, a bit too much walking between the buildings
Comment from Hotel Management
14 May 2024 by Hakone Ashinoko Hanaori, Accommodation Staff, Hotel Management
Thank you very much for your stay at the Ashinoko Hananori in Hakone, Japan.We apologize for any inconvenience you experienced during your stay at our hotel. However, we are glad to hear that you were satisfied with our meals.We look forward to welcoming you again.Thank you very much for your feedback.
by A verified traveler
Posted 13 May 2024
Very convenient to the rope tram and Pirates ship. Half board (breakfast and dinner) is a must as there is very little options unless you have a car.
Comment from Hotel Management
13 May 2024 by Hanaori Accommodation Section, Hotel Management
Thank you for staying with us at Hakone, Ashinoko Hanaori. I am very delighted to hear you could enjoy sightseeing using some transportations. I think so for any inconvenience caused by the lack of stores in the area, but we hope you could be able to enjoy the hot springs and the scenery from the robby. We will waiting for your next visit.
by A verified traveler
Posted 8 May 2024
See above .
Comment from Hotel Management
8 May 2024 by はなをりフロントスタッフ, Hotel Management
Thank you very much for staying at Hakone Ashinoko Hanaori. Thank you for your comment. All of our staff members are very happy to receive your high evaluation. I look forward to meeting again.
