Ratings based on 48 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Anaheim
Posted 26 May 2024
This is the great hotel with bigger room than others hotels I got in Japan trip. Nice bathroom with all supplies you need. Easy to walk to Togendai station and bus station. The locals restaurant are closed around 5pm.
Comment from Hotel Management
28 May 2024 by HESTA箱根, Hotel Management
Thank you for using our hotel. Thank you for rating our hotel.The hotel staff is very grateful for your compliments about our hotel. thank you. Please come visit Hakone again when you come to Japan.
by A verified traveler
Posted 19 May 2024
Really near with the ropeway and cruise stop.
Comment from Hotel Management
24 May 2024 by HESTA箱根, Hotel Management
Thank you for using our hotel. Thank you for rating our hotel. Please come visit Hakone again when you come to Japan!
by A verified traveler
Posted 4 May 2024
Dormitory bed was a bit uncomfortable. Variety of vending machines
Comment from Hotel Management
4 May 2024 by HESTA箱根, Hotel Management
Thank you for your evaluation and comments on the hotel. We are glad that you were satisfied with the facilities such as vending machines. thank you.
by A verified traveler
Posted 22 Apr 2024
The onsen is amazing.
Comment from Hotel Management
23 Apr 2024 by HESTA箱根, Hotel Management
Thank you for your evaluation and comments on the hotel. Thank you for your satisfaction with our hot springs. Hakone's hot springs are among the most famous in Japan. Please enjoy the hot springs in Hakone the next time you come to Japan.thank you.
by A verified traveler
Posted 7 Apr 2024
It's quiet new the hotel, and friendly staff (we were sorry for late because did not check the email carefully late check in is 10pm, but the staff was waiting for us). If you drive, will be a very good option to stay at this hotel, covenience for sights seeing.
Comment from Hotel Management
9 Apr 2024 by HESTA箱根, Hotel Management
Thank you for using our service. We would also like to thank you for your review of our hotel. Thank you very much for your compliment regarding the staff's response. Please use our hotel again when you come to Hakone. thank you.
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
24 Feb 2024 by HESTA箱根, Hotel Management
Thank you very much for staying with us this time.
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
16 Nov 2023 by HESTA箱根, Hotel Management
Thank you for using our hotel this time.
by A verified traveler
Posted 3 Nov 2023
There is not much dining options around this hotel. The counter has some snacks and instant noodles, and there are vending machines selling microwave food. Which are rather poor choices of food.
My toilet also reeks of urine stench. Because the toilet is separate from the shower and there is no drainage in the toilet floor, you can’t wash the toilet and get rid of the stench.
The room makes use of motion sensors for lighting in certain areas. You can brush your teeth at the sink directly behind the door, but the light will turn off around 30 seconds and you will have to activate the motion sensor again while still brushing your teeth.
If the hotel can make improvement on these areas, then the stay will be more enjoyable and less stressful.
Comment from Hotel Management
4 Nov 2023 by HESTA箱根, Hotel Management
Thank you for using our hotel this time. We are grateful for the evaluation comments.Since there are few restaurants around the hotel, we have a large selection of vending machines within the hotel.We apologize for any inconvenience caused regarding the cleaning. We will share this comment with the cleaning staff and will put more effort into cleaning.
by A verified traveler
Posted 13 Oct 2023
For an economy property, it was fine.
A little tricky to find and no food service on property ( a 15 minute walk downhill to a lovely Japanese restaurant for dinner, but nothing opened in the area in the morning)
Comment from Hotel Management
14 Oct 2023 by HESTA箱根, Hotel Management
Thank you for using our hotel this time.Thank you for your review of our hotel.We apologize for any inconvenience caused as there are not many restaurants nearby.Our hotel sells food and beverages at shops and vending machines. Please use it the next time you visit.All of our employees are looking forward to your next visit.
by A verified traveler
Posted 5 Oct 2023
A little far from all the attractions. Not much around. All the restaurants close by 4pm. Even the only convenience store at the station closes at 5pm. Only vending machine food are available.
Comment from Hotel Management
6 Oct 2023 by HESTA箱根, Hotel Management
Thank you for using our service. We would also like to thank you for rating your stay.
