Ratings based on 34 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Sheraton Haikou
Posted 26 Sep 2021 on HotelsHuge hotel, great service. Right on the beach but you have to walk a bit to get to the Sandy beach part as rocks right in front of hotel. Nice spa. Bikes available for hire
by A verified traveler
Stayed here for business
Posted 24 Nov 2019 on HotelsThe hotel is probably aiming mostly for the beachfront resort vibe. My room was huge, airy, with a great balcony, and a comfortable bed. The pool and hot tubs were nice, when they were open, but didn't care much for the restaurant quality for dinner (the Chinese place, every other similar meal in Hainan that I had was far better). Breakfast was a huge multi-cultural spread, but ran out of plates and working espresso machines on the weekend. After 10pm the pool has signs that say "closed, swim at your own risk" but they mean the first part (closed) and not that you can swim (yelled at).
So, I liked it, there are some criticisms above, but it's a nice place and the weekday pricing was quite good.
Comment from Hotel Management
25 Nov 2019 by Agnes , Hotel Management
We very much appreciate your comments regarding your stay at the Sheraton Haikou Hotel. It is always a pleasure to receive your positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
little bit disappointed for the chain of Sheraton
Posted 19 Nov 2019 on Hotelswell is a nice around hotel but facilities are kind of little outdated and most the food in the hotel is overprice. staff are very kind but somewhat they are working very slow.
Comment from Hotel Management
22 Nov 2019 by Agnes , Hotel Management
Thanks for choosing Sheraton Haikou Hotel! We're very glad to receive your comments,and feel sorry about what you met in the hotel. We have already feedback your experience to the manager of relative department. And we are updating the facilities progressively, and improving the work efficiency! Thank you for your comments again! Have a nice day!
by A verified traveler
Posted 12 Sep 2019 on Hotels
Definitely an older resort but seems like they’re in the process of renovating it slowly. Regardless it is located right by the water and has a nice infinity pool surrounded with lush greens that makes it a comfortable get away. The breakfast was also great and had many options.
Comment from Hotel Management
19 Sep 2019 by Agnes, Hotel Management
Thank you so much for choosing Sheraton Haikou Resort, while you’re travelling to Haikou! We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again.
by A verified traveler
Posted 11 Sep 2019 on Hotels
Comment from Hotel Management
16 Sep 2019 by Agnes, Hotel Management
Thank you for taking the time to review and we are happy to know that you had an enjoyable time with us. The team and I look forward to bringing you another rewarding stay in the near future.
by A verified traveler
Posted 9 Apr 2019 on Hotels
Comment from Hotel Management
23 Jul 2019 by Agnes Qing, Hotel Management
Thank you so much for choosing Sheraton Haikou Resort, while you’re travelling to Haikou! We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again.
by A verified traveler
Posted 29 Nov 2018
Spacious building, beautiful hallway, nice beach, beautiful street!
Comment from Hotel Management
19 Dec 2018 by S, Hotel Management
Thank you so much for choosing Sheraton Haikou Resort, while you’re travelling to Haikou! We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again.
by Umar
Posted 4 Sep 2015 on Hotels
delightful stay
Comment from Hotel Management
14 Jun 2019 by Agnes, Hotel Management
Thank you for staying with us and we are delighted to learn you had an enjoyable stay with our service and convenient location. On your next visit, you may visit our official website for our latest accommodation offers which offers additional space and comfort at our premium rooms. We very much look forward to welcome your return very soon.
by A verified traveler
Posted 27 Oct 2014 on Hotels
Recommended
for Everyoneby A verified traveler from HONG KONG
NICE HOTEL CLOSE TO BEACH
Posted 27 Oct 2014
Pros: THE ENVIRONMENT AND THE BEACH
Cons: KIDS ENTERTAINMENT, BEACH FACILITY, RESTAURANT SERVICE
Location: GOLF, BEACH
I HAD BOOKED THREE ROOMS FOR ME AND MY FAMILY. HOWEVER, THEY WOULDN'T BE ABLE TO ARRANGE ROOMS TOGETHER. THIS HOTEL HAS EAST WING AND WEST WING AND THE WINGS ARE NOT CONNECTED ON SOME FLOORS. THIS IS A BIT TROUBLESOME SINCE WE HAVE KIDS.
THE CHINESE RESTAURANT WAS VERY SLOW SERVING FOOD.
THE BEACH WAS NOT SETUP AS THE PICTURE SHOWN. NO BEACH UMBRELLA AND CHAIR AND LIFE GUARD....
Comment from Hotel Management
14 Jun 2019 by Agnes , Hotel Management
Thank you for taking the time to share your experience with us.Your comment is import to us! We've already updated the right information to the page showing in the Expedia website. And we will train the staff and provide efficient service for every customers!Thanks for your supporting again!
