Ratings based on 14 Verified Reviews
4.9 Room cleanliness
4.4 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
All good
Comment from Hotel Management
5 May 2024 by suhair, Hotel Management
Dear Yael,Thank you for taking the time to review our hotel.We are delighted to read that you enjoyed your stay with us.Hope to see you very soon among our satisfied guests. Best wishesSuhair – PA General manager & Public Relations manager
by A verified traveler
Posted 9 Sep 2023
The property is excellent in a great location. Cleanliness in all facilities rooms, lobby roof top, small swimming pool area and rooms was always evident. The breakfast was ok, nothing to complain about. The service in the dining room and housekeeping needs to improve. While rooms were properly cleaned the empty water bottles were left in the room and not replaced. We had to call housekeeping for replacement. The coffee cups in the room were very small and I recommend replacing them with regular coffee cups.
There is a daily charge for the garage as we understood the garage is independent from the hotel. The hotel is a five star and the daily price for a BB arrangement is quite high thus I recommend that the hotel management should pick up the daily garage fee which is $10 per day. This small token would resonate better with customers. Finally train staff to smile more and better service
Comment from Hotel Management
9 Sep 2023 by Suhair , Hotel Management
Dear Yacoub,Thank you for staying at the Botanica hotel and for the review.Your comments were forwarded to the relevant department managers in order to learn and improve.Looking forward to seeing you,Suhair - PA to GM
by A verified traveler
Posted 22 Jul 2023 on Hotels
Comment from Hotel Management
23 Jul 2023 by suhair, Hotel Management
Dear David,Thank you for staying at the Botanica hotel and for the high rating.Looking forward to seeing you again among our guests.Best wishes - Suhair, PA to GM
by A verified traveler
Posted 12 Jul 2023 on Hotels
Everything was amazing. Besides, the receptionist wasn’t picking up the phone when I had an emergency and I was trying to call outside of the hotel. Please figure out some number for the main hotel lobby. It’s hard to get through when you had an emergency
Comment from Hotel Management
13 Jul 2023 by suhair, Hotel Management
Dear Nassim,Thank you for staying at the Botanica hotel and for the review. I am glad that you had an amazing experience. I will personally make sure to forward your comments concerning the receptionist to the reception manager.Looking forward to seeing you again.Best Wishes - Suhair, PA to GM
by A verified traveler
Posted 28 Jun 2023 on Hotels
We had an amazing stay! Room was unique and spacious! Room was clean! Stuff were very helpful and extra nice! Will definitely recommend and will be back!
Comment from Hotel Management
28 Jun 2023 by Suhair , Hotel Management
Dear Irit,Thank you for staying at the Botanica hotel and for your heart warming feedback.Hope to seeing you again among our satisfied guests in the near future. Regards - Suhair, PA to GM
by A verified traveler
beautiful styled Deco and garden view
Posted 5 Jun 2023 on HotelsComment from Hotel Management
7 Jun 2023 by suhair, Hotel Management
Hello,Thank you so much for your feedback and reviewlooking forward to seeing you again among our guests.Best wishes - Suhair - PR manager
by A verified traveler
Posted 9 May 2023 on Hotels
Comment from Hotel Management
17 May 2023 by suhair, Hotel Management
Dear Ekaterina,Thank your for the high score given to the hotel.hope to see you soon among our satisfied guests.Regards,Suhair - Public Relations manager
by A verified traveler
Posted 9 May 2023
Lovely new property. Staff is clearly still learning and very inconsistent. Lots of mistakes. Property already showing some age..
Comment from Hotel Management
9 May 2023 by Omer, public relations manager. , Hotel Management
Dear Isaac,Thank you for your feedback We are delighted to read that you enjoyed your stay with us.We are sorry to read that you were so unsatisfied with some of the aspects of your stay, thank you for raising your concerns with us.We hope we will have another opportunity to welcome you in our hotel.Best regards,Omer public relations manager.
by A verified traveler
Posted 22 Apr 2023 on Hotels
Comment from Hotel Management
24 Apr 2023 by Omer, public relations manager. , Hotel Management
Dear Kopel,Thank you for your five stars review.We hope to welcome you back soon.Omer, public relations manager.
by A verified traveler
Great stay!
Posted 26 Mar 2023 on HotelsComment from Hotel Management
27 Mar 2023 by Omer, public relations manager., Hotel Management
Dear Karin,Thank you for your review, We are so pleased to hear that you enjoyed your stay at Botanica hotel.we hope we will have the pleasure of welcoming you in the future.Best Regards,Omer, public relations manager.
