Ratings based on 989 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
This place was very Nasty and Dirty and Itchy and Very Noisy!! And so not Worth the money of what they ask for a night It’s Absolutely Ridiculous how Nasty this Motel was!! Absolutely not do Not Recommend!! And also No Refunds when it should be it was absolutely disgusting! 1/10 couldn’t even stay a full Night.
Comment from Hotel Management
21 May 2024 by Carla RediResponse Specialist, Hotel Management
Dear Atilya,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gulfport - Biloxi Airport. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory. You indicated that you were unhappy with your stay as the hotel lacked cleanliness and the other concerns you listed. We value your business and would like to assure you that this is not a reflective of our usual standards. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 May 2024
Polite and helpful staff.
Comment from Hotel Management
15 May 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Lisa, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Gulfport - Biloxi Airport. It is so rewarding to read that you enjoyed the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof Management RediResponse Specialist
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
10 May 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Tameka, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GULFPORT - BILOXI AIRPORT and I are disappointed to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Apr 2024
I was going to use the bathroom and a roach crawled up the wall. So i went to jump in the shower and it had hair and tiny bugs in the bathtub. Iy freaked me out so i didnt even sleep in the room. I ended up leaving..
Comment from Hotel Management
6 Apr 2024 by OnielRediresponse Specialist, Hotel Management
Hi Carilon,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Gulfport - Biloxi Airport. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 21 Mar 2024
It was good
Comment from Hotel Management
22 Mar 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Felicia. The staff at our Red Roof Inn Gulfport - Biloxi Airport was elated to see that we earned your 4/5 score. You mentioned that you had a good stay, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Mar 2024
This is the worst hotel I’ve ever been to. Upon check into our room our eyes began burning so bad because of some awful cleaning disinfectant they used that we were unable to stay there. The bedspread was smeared with black greasy stains. The toilet would not stop running and the tub was full of black grease like if someone would have bathed and the bathtub was left like that. We went to the front desk and asked to leave and were told we could NOT get a refund because we booked through a third party. Expedia should be ashamed of offering this hotel advertising it with a 3.6 average rating. It deserves a 0 rating for how filthy and disgusting this establishment really is. I request my money be refunded!!!
Comment from Hotel Management
19 Mar 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Sarah,Thank you for taking the time to tell us about your experience at the RED ROOF INN GULFPORT - BILOXI AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the situation you mentioned regarding the toilet and the other issues which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 17 Mar 2024
You can hear the noise from the next room. The next night was better, no one was in the room.
Comment from Hotel Management
19 Mar 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Elaine,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GULFPORT - BILOXI AIRPORT. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the noise disturbance. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Mar 2024
Clean and it’s located in the perfect spot close to everything.
Comment from Hotel Management
16 Mar 2024 by Olivia RediResponse Specialist, Hotel Management
Thank you, Maria, for telling us about your stay at the Red Roof Inn Gulfport - Biloxi Airport. I am glad you found our hotel to be clean and convenient. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Mar 2024
Worse experience ever I will never stay here again
Comment from Hotel Management
16 Mar 2024 by Olivia RediResponse Specialist , Hotel Management
Thank you, LaQuata, for telling us about your stay at the Red Roof Inn Gulfport - Biloxi Airport. The situation you described is truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist
