Ratings based on 29 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
I love it.
Posted 1 Oct 2020 on HotelsVery nice hotel with a nice view.I love it
Comment from Hotel Management
9 Oct 2020 by Limia, Hotel Management
Dear XING, Thank you for taking the time sharing your experience here. We are glad you choose to stay with us for your visit to Guiyang. Truly appreciate your positive feedback and we will be sure to share them with the team. All of us strive on ensuring all our guests enjoy their experience while staying with us and take them home with fond memories. We very much look forward in having another opportunity meeting you again soon in the near future.
by A verified traveler
Great stay
Posted 26 Feb 2019 on Hotels Do you overall condition of the hotel is good. for the hotel I’d give it a five out of five.. for the rooms i’d give a four out of five, just because of a few small details, for a five-star hotel. stayed here a couple of times. The location is good and the staff is excellent they’re always willing to be helpful. The beds are a little hard, but that’s everywhere in China, so I don’t think they can change it .. I will definitely keep coming back, it is a great place to stay
Comment from Hotel Management
2 Mar 2019 by Limia Chen, Hotel Management
Dear Value Guest
Thank you for taking the time sharing your experience here. I am glad you choose to stay with us for your visit to Guiyang.
Truly I appreciate your positive feedback and I will be sure to share them with the team. All of us strive on ensuring all our guests enjoy their experience while staying with us and take them home with fond memories. I am happy that it has been delivered successfully.
We very much look forward in having another opportunity meeting you again soon in the near future.
Warm regards,
Roger Ding
General Manager
by A verified traveler from San Francisco, California
Posted 2 Sep 2018
Check in staff not trained well and we had been sent to wrong room 3 times. Staff not familiar with international guest requests, for example, it is really hard to explain why we need power adaptor in order to use the hotel wall plug. The key card nor reliable, have to reset multiple times during the stay
Comment from Hotel Management
3 Sep 2018 by Limia Chen, Hotel Management
Dear Value Guest
Thank you very much for sharing your feedback following your recent visit to us at the Sheraton Guiyang Hotel. Your comments and suggestions are utmost important and helpful in guiding us improving the quality of our products and services. I will certainly review it with our team and make necessary improvement.
Once again, thank you for staying with us and taking the time sharing with us your feedback. We hope to welcome you back again in the near future.
Warm regards,
Roger Ding
General Manager
by A verified traveler
Posted 1 Sep 2018 on Hotels
Comment from Hotel Management
14 Sep 2018 by Limia Chen, Hotel Management
尊敬的贵宾：
您好，衷心感谢您在百忙之中抽空给我们分享您的入住体验，很高兴得知您对本次住宿感到满意。您的认可是我们莫大的荣幸，也将鼓舞我们更进一步提升我们的服务。
再次感谢您的大力支持，期待您于不久的将来再次光临贵阳喜来登酒店。
您诚挚的朋友，
丁宗维
总经理
by A verified traveler
Well located and nice hotel in center of city
Posted 13 May 2018 on HotelsPleasant hotel. Good buffet breakfast and up to world standards. A few staff speak English, probably because most of clientele is Chinese.
Comment from Hotel Management
15 May 2018 by William, Hotel Management
Dear Value Guest
Thank you for taking the time sharing your experience here on Hotels.com. I am glad you choose to stay with us for your visit to Guiyang.
Truly I appreciate your positive feedback and I will be sure to share them with the team. All of us strive on ensuring all our guests enjoy their experience while staying with us and take them home with fond memories. I am happy that it has been delivered successfully.
We very much look forward in having another opportunity meeting you again soon in the near future.
Warm regards,
Roger Ding
General Manager
by A verified traveler
Great hotel
Posted 3 Dec 2017 on HotelsGreat location! Great staff! Great Breakfast! Only the WiFi in the room wasn’t working well!
Comment from Hotel Management
6 Dec 2017
Dear Value Guest
Thank you very much for sharing your feedback following your recent visit to us at the Sheraton Guiyang Hotel. Your comments and suggestions are utmost important and helpful in guiding us improving the quality of our products and services. I will certainly review it with our team and make necessary improvement.
Once again, thank you for staying with us and taking the time sharing with us your feedback. We hope to welcome you back again in the near future.
Warm regards,
Roger Ding
General Manager
by ling
Posted 29 Oct 2017 on Hotels
Comment from Hotel Management
6 Dec 2017
Dear Value Guest
Thank you for taking the time providing us your valuable feedback on your stay at the Sheraton Guiyang Hotel. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel.
As our valuable guest, you’re supposed to receive the highest Quality and Professional Service & Product from us and in this case we have failed in the delivery. As always the Hotel takes serious approach when come to guest experience and satisfaction. Please be ensured that we will look into this in greater detail with our team and we will work toward a permanent solution.
Once again we appreciate your valuable comments, as there are utmost important and helpful in guiding us improving the quality of our products and services in order to ensure we consistently maintain high standard that are expected by our guests.
Despite of the disappointment this time, we do sincerely hope that we will have the opportunity to welcome you back in the near future.
Warm regards,
Roger Ding
General Manager
Recommended
for Everyoneby A verified traveler from China
Great experience!
Posted 16 Oct 2016The hotel staff was very professional and made us feel special. The room was a GREAT value! Great view! The front desk staff's English language was excellent. The lobby staff and housekeeping were very friendly and spoke some English. We were surprised by how clean the room was and how all the furnishings and equipment in the room was in good condition. The bathroom was beautiful, clean and spotless, expect that there were mold spots in the shower.
by Mary from Chicago
Adoption Trip
Posted 23 Jun 2014 on HotelsWe stayed at this hotel when we were in province to adopt our child. We were there for 7 days and had two adjoining rooms on the 33rd floor. They were spacious and comfortable. The housekeeping was ok, they never vacuumed unless you asked and with 3 small children we really needed it daily. The buffet was decent, a little pricey but there were lots of options. There's a ton of restaurants across the river that are excellent and reasonably priced. The service was great and they were very kind to us. The hotel is close to the city square, parks and shopping.
by A verified traveler
Posted 2 Dec 2013 on Hotels
