Ratings based on 352 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Good, comfortable hotel with plenty of space. Great breakfast with lots of options. The only negative was that the room smelled like cigarettes which was annoying.
Comment from Hotel Management
29 Apr 2024 by Online Sales Manager, Hotel Management
Dear guest! Thank you for choosing Sheraton Guilin Hotel and taking the time to share your experience with us. We value guest reviews very much. Every review is an opportunity for us to improve. We will closely follow up your questions to improve. We hope that in the near future, the new Sheraton Guilin can serve you again and make you feel at home! Wish you a happy life!
by A verified traveler
Posted 24 Jan 2024
First time in Guilin and this hotel has offered its best to us. Room was very spacious. Staffs were very helpful which made our stay even better. Minute walk to 步行街 with lots of shops and dining option. Will definitely book again.
Comment from Hotel Management
25 Jan 2024 by Online Sales Manager, Hotel Management
Dear guest! Thank you for choosing Sheraton Guilin Hotel and for us favorable comments. We are glad to see that you are satisfied with your stay. It is the responsibility of all of us at Sheraton to make your stay comfortable and make your trip more enjoyable and convenient. Xiaoxi will sincerely look forward to your visit again with the most attentive service!
by A verified traveler
Solid 4 star
Posted 16 Jan 2024 on HotelsGood hotel and good location.
Comment from Hotel Management
18 Jan 2024 by Online Sales Manager, Hotel Management
Dear guest, welcome to Sheraton Guilin Hotel. The hotel is located in the city center, beside the beautiful Lijiang River. Enjoy the beautiful scenery of Guilin mountains and rivers during your stay. The famous scenic spots around are within walking distance, Lijiang River Scenic spot, Elephant Trunk Mountain Scenic Area (Guilin City Seal), Two rivers and four Lakes Scenic spot, Sun and Moon Twin Towers, Zhengyang Pedestrian Street, etc. are near the hotel, convenient transportation, is the best choice for family and friends to travel and stay freely. Not only that, the hotel has completed a comprehensive renovation, the new Guilin Sheraton is more fashionable and comfortable, committed to creating a comfortable stay experience for every guest. At the same time, our breakfast according to the brand standard to provide a variety of Chinese and Western meals, and combined with Guilin characteristics, the launch of local food, especially the famous Guilin rice noodles, so that you can not leave home, that is to enjoy authentic food. Good reviews is from you, we're glad to satisfy you, we will continue to progress, bring better service and quality to each guest. We look forward to your next visit in the beautiful Guilin!
by A verified traveler
Posted 28 Jun 2022 on Hotels
Comment from Hotel Management
29 Jun 2022 by Online Sales Manager, Hotel Management
Dear Guest,
Thank you for choosing Sheraton Guilin and sharing your review. We do hope we will get the opportunity to welcome you back soon.
by A verified traveler
Posted 5 Aug 2021 on Orbitz
My friend and I stayed here for a few days and received excellent service checking in and out. The location is excellent and is in very close proximity to the pedestrian street, Elephant Trunk hill, Sun and Moon Pagodas, etc. Due to increasing COVID cases in China, we wanted to check out early, and the hotel refunded our extra days without any problem. Almost all of the staff we interacted with spoke English and were friendly and helpful. If you want to swim, be sure to bring a swim cap - they very forcefully enforce this rule (another guest had a whistle blown at him repeatedly for trying to get in without one - could have been handled more professionally on the part of the pool attendant). Also, there were bats swooping around the pool in the evening - maybe it's better to swim during the day.
Comment from Hotel Management
6 Aug 2021 by Online Sales Manager, Hotel Management
Dear guest,
Thank you for sharing this excellent review of your stay at The Sheraton Guilin Hotel. I am very pleased to see that you had a fantastic stay and I will be sure to share your lovely comments with the whole of my team. Your feedback is integral to our ability to continue to improve our service.
On behalf of the whole team at the Sheraton Guilin Hotel, e hope to welcome you back in the very near future！
by A verified traveler
Renovated
Posted 11 Jun 2021 on HotelsAs of June 2021, the hotel is being renovated. Everything in my room was brand-new and spotlessly clean, and the carpets in the hallways had all been replaced very recently. My only complaint is that the bathroom lighting was a bit dark. Everything else was perfect.
Comment from Hotel Management
18 Jun 2021 by Online Sales Manager, Hotel Management
Dear Guest,
Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
by A verified traveler
Posted 23 Nov 2020 on Orbitz
Comment from Hotel Management
23 Nov 2020 by Online Sales Manager, Hotel Management
Dear Guest, thank you for stay and sharing your feelings with us. Our hotel is located in the city center of Guilin. Beautiful Li River is just on the opposite side and taking a walk along the river would make you relax. The Elephant Trunk Hill, Sun & Moon Pagodas, and Guilin style Zheng yang Walking Street and the ancient style East & West walking street are all hundreds meters away. We sincerely await for you and meet you again in Guilin in near future.
by A verified traveler from Shanghai
Posted 24 Jun 2020
The location is unbeatable. The staff is friendly and particularly Candy Hu at the reception, always there to help with a great smile.
Comment from Hotel Management
24 Jun 2020 by Daisy, Hotel Management
Dear guest,
Thank you for sharing this excellent review of your stay at The Sheraton Guilin Hotel. We are glad to hear you enjoyed your stay and our location. And I am so glad to share your lovely praise of my colleague Candy Hu .
On behalf of the whole team here at the Sheraton Guilin Hotel we hope to welcome you back in the very near future！
by A verified traveler
Small Guilin visits Big Guilin
Posted 23 Jan 2020 on HotelsStaff are good and good manners. There are free in-house program to entertain guests.Location is convenient with lots of shopping sites and restaurants.
Comment from Hotel Management
3 Feb 2020 by Online Sales Manager, Hotel Management
Dear guest, Happy New Year. We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our friendly service and location. We look forward to hosting you again soon for another fantastic experience!
by A verified traveler from Long Beach, California
Posted 3 Dec 2019
This hotel was beautiful, right on the river and close to everything. I am in a wheelchair and the staff was wonderful. There is no wheelchair access to the main breakfast buffet so they let us go upstairs to what, I assume, is a VIP dining area. Also, there was
a marathon run the morning we were to catch our plane and no taxis could get in. They sent us to the airport in the hotel van. This is service above and beyond and was greatly appreciated!!!! All the staff was wonderful, the breakfast was great, the room was clean...everything was perfect!
Comment from Hotel Management
4 Dec 2019 by OTA Manager, Hotel Management
Dear Guest, We are extremely happy to learn that you had so nice experience with us. Guilin Sheraton enjoys a perfect location with many famous scenic spots nearby. As always, we try our best to provide best service to our guest. So glad to learn that our staff member was helpful. Currently, the hotel is with renovation. All the guest rooms will be redesigned and renovated. We sincerely look forward to your stay with us again next time!
