Ratings based on 194 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Well trained and prof staffs, very nice experience
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 5 Apr 2024
A very nice hotel. The room is high tech. Toilets in the room are all automatic flush. We booked a suite this time and the room is super nice. Business lounge on 27th floor is great and the staffs are very attentive.
We will definitely stay at Conrad when coming to Guangzhou next time.
Comment from Hotel Management
7 Apr 2024 by Jason Lu, Hotel Management
Thank you for sharing your wonderful experience at our hotel! We are delighted to hear that you enjoyed the high-tech room features and the excellent service provided by our team members. It's great to know that you had a positive experience at our 27F Executive Lounge. Your words are a big encouragement to our team members, we believe fulfilling small details make your stay different. We look forward to welcoming you back to Conrad Guangzhou on your next visit.
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
7 Apr 2024 by Jason Lu, Hotel Management
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.
by A verified traveler
Posted 30 Mar 2024
Lovely rooms and the staff were amazing throughout!
Comment from Hotel Management
7 Apr 2024 by Jason Lu, Hotel Management
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.
by A verified traveler
Posted 5 Mar 2024 on Hotels
Comment from Hotel Management
7 Apr 2024 by Jason Lu, Hotel Management
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Your comment has been well received. Meeting guest expectations has always been our priority and needless to say, it was disappointing to hear that we failed to make a positive impression. Our apology that our service did not meet your expectations and letting you feel disappointed about Conrad Guangzhou. Please do not hesitate to communicate with us and we hope to resolve any misunderstanding in between, your thoughts are important to us. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.
by A verified traveler
Bad service
Posted 4 Mar 2024 on HotelsNo service for the concierge, asked the breakfast confirmation, the concierge replied me maybe have!!! No eyes contact, no reaction! But the room cleaning staff is good and helpful.
Comment from Hotel Management
7 Apr 2024 by Jason Lu, Hotel Management
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. We are here to give out our sincere apology for the lack of service provided by the concierge team during your stay. Your feedback is valuable to us, and we will address this issue with the concierge staff to ensure better communication and service in the future. We are glad to hear that the HSKP team member was helpful and provided good service. Your experience will help us improve, and we hope to have the opportunity to welcome you back for a more positive stay. Thank you for sharing your feedback with us.
by A verified traveler
Posted 24 Nov 2023
Comment from Hotel Management
28 Dec 2023 by Ken Chow, Hotel Management
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.
by A verified traveler
Great stay but service can be improved
Posted 19 Nov 2023 on HotelsLove the size and cleanliness of the room and accessible to down town shopping. Service was lukewarm from receptionist and the staff at main door. No smile or greeting from staff at the main door and they did not offer any help with the luggage during our departure. Overall still a very comfortable stay but don’t expect customer service from the staff like any other international hotels
Comment from Hotel Management
22 Nov 2023 by Ken Chow, Hotel Management
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. We are delighted to hear that you enjoyed the size and cleanliness of your room, as well as the convenient location for downtown shopping.We are disappointed to learn that the service did not meet your expectations. We sincerely apologize for any lack of warmth or assistance you experienced during your stay. Please rest assured that we will address this with our team to ensure that all of our guests find the outstanding experiences they have come to expect from our brand. Thank you again for your feedback, we hope you will consider staying with us again if you return to Guangzhou.
by A verified traveler
Posted 7 Nov 2023
Good
Comment from Hotel Management
20 Nov 2023 by Ken Chow, Hotel Management
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.
