Ratings based on 696 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Nice people and good airport service to/from.
Comment from Hotel Management
16 May 2024 by Tavon Scott, Hotel Management
Dear William,Thank you for your positive feedback! We're glad to hear that you found our staff to be nice and that you had a good experience with our airport shuttle service. Providing excellent service and ensuring our guests' convenience is our top priority, and we're delighted that we succeeded in meeting your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!
by A verified traveler
Posted 8 May 2024
Excellent Stay and Service!
Comment from Hotel Management
8 May 2024 by Guest Services, Hotel Management
Dear Teresa,Thank you for your kind words! We're thrilled to hear that you had an excellent stay and experienced exceptional service during your time with us. Providing our guests with a memorable and enjoyable experience is what we strive for, and we're delighted that we succeeded in meeting your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another fantastic stay in the future!Warm regards,
by A verified traveler
Posted 30 Apr 2024
I’m highly upset that i booked this property for the soul purpose of a Ada accessible pool and the chair lift was not working, wasnt informed of this when we booked an Ada accessible pool and was even told the pool would be accessible. i had to have a complete stranger help me out of the pool. That was extremely embarrassing but i am forever greatful to him. Will not be visiting again due to this embarrassing situation.
Comment from Hotel Management
30 Apr 2024 by Lp, Hotel Management
Dear Cherise,We are truly sorry to hear about your experience at our property. Your comfort and satisfaction are of utmost importance to us, and we deeply regret any inconvenience or embarrassment you experienced due to the non-functioning ADA accessible pool chair lift. We understand the importance of providing accurate information to our guests, and we apologize for any miscommunication regarding the accessibility of the pool. Rest assured, we take your feedback seriously, and we will address this issue promptly to ensure that it does not happen again in the future.Please accept our sincerest apologies for the distress this situation has caused you. We appreciate your understanding and want to assure you that we are committed to making necessary improvements to ensure a more positive experience for all our guests. If there's anything else we can do to address your concerns or make things right, please don't hesitate to reach out to us directly.We truly hope you will reconsider and give us another chance to provide you with the excellent service and experience you deserve. Your satisfaction is our top priority, and we would be grateful for the opportunity to regain your trust.Warm regards,
by A verified traveler
Posted 26 Apr 2024
Everything was great
Comment from Hotel Management
27 Apr 2024 by Guest Services , Hotel Management
Thank you for your positive feedback, Josephine! We're thrilled to hear that you had a great experience during your stay with us. If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please let us know. We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future!
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Management , Hotel Management
Dear sally,Thank you for your 4-star review of your recent stay at the Holiday Inn Express Greenville Airport. We appreciate your feedback and are glad to hear that you had a positive experience overall. If there are any specific aspects of your stay that stood out to you or areas where we can further enhance your experience for future visits, please feel free to share them with us. We value your input and hope to have the opportunity to welcome you back for another great stay in the future!
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Tavon S, Hotel Management
Thank you for your feedback. We Strive to deliver excellent experiences to each of our guest and I am happy to hear that we did not disappoint you on your recent stay. Please let us show you that this is the rule and not the exception by coming back to see us again in the future!
by A verified traveler
Posted 27 Mar 2024
I have never had less than a great stay st any Holiday Inn Express! The HIE in Greer (Dry Pocket Road) is no exception. In fact the staff are some of the friendliest I have met. Morella went out of her way to say Hello at breakfast and provided great information about the area. Mario, who drove me to the airport, and I had a great and comical ride to GSP - both are exemplary staff and stand out in today's customer service environment!
Comment from Hotel Management
27 Mar 2024 by Management , Hotel Management
Dear Joseph,Thank you for your glowing review of your recent stay at the Holiday Inn Express Greenville Airport. We're delighted to hear that you had such a positive experience and that our team exceeded your expectations.We're thrilled that you found our staff to be some of the friendliest you've encountered, and we're especially proud of Morella and Mario for their exemplary service. Providing exceptional hospitality is what we strive for, and we're pleased to know that they made a lasting impression on you.Your kind words mean the world to us, and we will be sure to pass along your compliments to Morella and Mario. We're grateful for your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,
by A verified traveler
Posted 26 Mar 2024
I have only one comment. I think the omelet was not done well. Otherwise, the breakfast was good.
Comment from Hotel Management
26 Mar 2024 by Management , Hotel Management
Dear Waad,Thank you for your valuable feedback following your recent stay at the Holiday Inn Express Greenville Airport. We're pleased to hear that you enjoyed our breakfast overall, but we apologize for the disappointment with the omelet not meeting your expectations.We appreciate your comment and will share it with our breakfast team to ensure that we continue to improve and provide a better experience for our guests. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable visit.Warm regards,
by A verified traveler from Burke
Posted 21 Mar 2024
Comment from Hotel Management
22 Mar 2024 by Guest Relation, Hotel Management
Dear Roy,Thank you for taking the time to rate your recent stay at the Holiday Inn Express Greenville Airport with 5 stars! We're thrilled to hear that you had an excellent experience with us.If there's anything specific you enjoyed about your stay or if there's anything we can do to make your future visits even more enjoyable, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,
by A verified traveler from Santee
Posted 11 Mar 2024
Quiet and convenient.
Comment from Hotel Management
25 Apr 2024 by Guest Services , Hotel Management
Dear Robert,We're delighted to hear that you found our hotel to be quiet and convenient during your stay. Providing a peaceful environment and convenient amenities for our guests is a top priority for us, and we're glad to know that we met your expectations in these areas. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back soon!
