Ratings based on 442 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello linda,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
by A verified traveler
Posted 26 Mar 2024
If we hadn’t checked in after midnight, we would have walked right out. Disgustingly filthy, holes in the bedding, dirt smears on the underneath bedding, door wouldn’t shut unless deadbolted, but still sounded like it was wide open. Bathroom was the worst, bugs crawling on the wall, even the top of the toilet seat didn’t look like it had been cleaned so we couldn’t lay clothes on it to change. Beds felt smaller than double and extremely uncomfortable. The only positive was the flat and fitted sheet did look clean, just the underneath bedding was dirty. We stripped the beds to the clean sheets and used our own blankets to sleep under.
Comment from Hotel Management
27 Mar 2024 by Manager, Hotel Management
Hello Anthony, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
9 Mar 2024 by Manager, Hotel Management
Hello Ashley, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly with any further details about your stay so we can address your concerns and improve our services.
by A verified traveler
Posted 3 Mar 2024
Staff was very accommodating, but the hotel remodel has everything in a mess. I would suggest staying elsewhere until they finish all of the repairs.
Comment from Hotel Management
6 Mar 2024 by Manager, Hotel Management
Hello Jeffrey, We appreciate your feedback on our accommodating staff. We are taking note of your observations during our ongoing remodel. We hope you would consider giving us another chance once the renovations are completed.
by A verified traveler
Posted 3 Mar 2024
like it
Comment from Hotel Management
6 Mar 2024 by Manager, Hotel Management
Hello Mark,We appreciate your feedback and are pleased to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we hope to welcome you back again in the future for another great experience.
by A verified traveler
Posted 2 Mar 2024
Comment from Hotel Management
5 Mar 2024 by Manager, Hotel Management
Hello Murray, We appreciate you taking the time to review our hotel. If there was anything specific that could have enhanced your experience, please reach out to us so we can address it accordingly. We hope to welcome you back in the future for an improved stay.
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
29 Feb 2024 by Manager, Hotel Management
Hello Tartesia, We're sorry to hear about your experience. Please do not hesitate to reach out to us directly to provide more details so we can address any concerns you may have. We value your input and hope to improve based on your feedback.
by A verified traveler
Posted 15 Feb 2024
Nice clean room nice service at the front desk
Comment from Hotel Management
17 Feb 2024 by Manager, Hotel Management
Hello Frederick, Thank you for sharing your positive experience with us! We're thrilled to hear that you found our room clean and enjoyed the service provided by our front desk team. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.
by A verified traveler from Avilla
Posted 13 Feb 2024
I have trouble navigating stairs and they gave me a 1st level room as there is no elevator. I very much appreciated that. Breakfast was very good.
Comment from Hotel Management
15 Feb 2024 by Manager, Hotel Management
Hello Jennifer,Thank you for choosing our hotel for your recent stay! We're delighted to hear that our team accommodated your needs by providing a first-level room. It's great to know that you enjoyed our delicious breakfast as well. We strive to ensure our guests have a comfortable experience and we appreciate your feedback.
by A verified traveler
Posted 7 Feb 2024
The property just need better cleaning.
Comment from Hotel Management
9 Feb 2024 by Manager, Hotel Management
Hello Jose,Thank you for your feedback regarding the cleanliness of our property. We appreciate your input and will certainly share it with our housekeeping team for improvement. Guest satisfaction is our top priority, and we apologize for any inconvenience caused. If you have any further concerns, please don't hesitate to reach out to our management directly.
