Ratings based on 52 Verified Reviews
4.7 Room cleanliness
3.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
The Secret Gem Cocoon was exactly what we expected and more. Our gracious host met us as our drop off location and helped us with our luggage and even just knowing the safe and proper way to get to our stay. Nicholas was very friendly and helpful. There was suite service and continental breakfast offered each day. The Amoudie Bay was such a beautiful and somewhat private location with some of the best sunsets on Santorini. We would highly recommend booking a stay with Secret Gem Suites while in Santorini.
Comment from Hotel Management
8 May 2024 by The Reservation Team, Hotel Management
Thank you for your kind words.
by A verified traveler from RARITAN
Posted 29 Apr 2024
Comment from Hotel Management
23 May 2024 by The Reservation Team, Hotel Management
Thank you.
by A verified traveler
Posted 26 Apr 2024
Nicolas is very nice and welcoming us warmly. My husband tripped over on the slop, Nicolas helped us to lift our luggages from the hotel to the carpark.
Comment from Hotel Management
27 Apr 2024 by The Reservation Team, Hotel Management
Thank you!
by A verified traveler
Posted 9 Apr 2024
Stunning sunset views! We loved our suite with the jacuzzi tub on the balcony that we used every night for sunset :). Breakfast was waiting for us every morning on the balcony as well which we really enjoyed! Staff were excellent! Quick to respond and provide any items we needed. Overall an amazing stay and experience! We hope to come back one day and will be recommending this place to our family and friends! The only thing that is important to know, which was not an issue for us, is the walk up to Oia. It isn’t far but it can be a challenge for many.
Comment from Hotel Management
9 Apr 2024 by The Reservation Team, Hotel Management
Thank you for your kind words!
by A verified traveler
Posted 14 Mar 2024
Great customer service. Nikos was really nice!
Comment from Hotel Management
15 Mar 2024 by The Reservation Team, Hotel Management
Thank you!
by A verified traveler
Posted 29 Nov 2023
Very bad surroundings. The description was incorrect and deceptive. The area outside had dumped construction materials and old furniture. Our experience was terrible and our holiday was ruined staying at this property.
Comment from Hotel Management
5 Dec 2023 by The Reservation Team, Hotel Management
Thank you
by A verified traveler
Posted 19 Oct 2023
Our concierge Niko made things so easy for us. He was ready to help anytime.
Comment from Hotel Management
2 Nov 2023 by The Reservation Team, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Beware the steps
Posted 14 Oct 2023 on HotelsLovely apartment in the harbour area. 300 steps up to the town which would be a nightmare if you’re not fully fit. No local parking so suitcases up or down the steps are hard work. Well worth it for us
Comment from Hotel Management
17 Oct 2023 by The Reservation Team, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 5 Oct 2023
Excellent home away from home. Thank you to Chris for the easy airport transfer arrangements and a huge shoutout to Nik for his hospitality with the daily breakfast and local recommendations!
Comment from Hotel Management
6 Oct 2023 by The Reservation Team, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 30 Sep 2023
It’s close to OIA village and castle. One needs to have strong legs to walk but very clean, staff are helpful and friendly. Couple good restaurants close but anyways nothing is too far for a car in Santorini
Comment from Hotel Management
1 Oct 2023 by The Reservation Team, Hotel Management
Thanks for staying with us. We appreciate your feedback!
