Ratings based on 244 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Concord
Posted 30 May 2024
Outdated in some areas. Some very dirty sun loungers around largest pool. They don’t enforce rules around saving loungers; and all we’re normally gone by 9:30 latest. If you’re going to post notices around stating the rules, enforce them! Wouldn’t eat at the “special” one off restaurant again, the main buffet restaurant was far better, and pretty good, breakfast could be better, was cold early on as less people coming in so less turnover of food.
by A verified traveler
Posted 21 May 2024
Great family holiday, would recommend to families with children any age.
Comment from Hotel Management
24 May 2024 by Zoe, Hotel Management
Dear Margarita,Thank you for taking the time to review us!We are delighted that you had an enjoyable stay with your family at our hotel.We appreciate you recommending us to others and we are looking forward to welcoming you again soon!Kind regards,
by A verified traveler
Posted 4 May 2024
Food poisoning central. Beds with mattress springs coming out. Ants and insects swarming rooms. Brown water from sink taps. Charged 5* tax on arrival.. absolutely disgusting. The place needs downgrading to 2-3 star tops. Absolutely vile.
Comment from Hotel Management
6 May 2024 by Zoe, Hotel Management
Dear Louise,We have already communicated your comments to our senior management team so that they can improve the housekeeping, maintenance department and quality of service. Based on your valuable comments, we can take action and improve our level of service and guest satisfaction.We deeply regret any inconvenience caused by the miscommunication regarding the room tax. We understand the importance of transparency and want to clarify that although our hotel has been certified by the Greek National Tourism Organization as a 5-star property, we operate commercially as a 4-star establishment. We reflected this distinction in our pricing structure, ensuring that our guests receive fair and reasonable rates. We value your feedback, as based on it we can improve our services. If you have any additional concerns or would like to discuss your experience further, please do not hesitate to reach out to us directly. Your satisfaction is everything to us and we hope for the opportunity to host you again and provide you nothing less than exceptional service.Kind regards,Zoe,Social Media Administrator
by A verified traveler
Posted 31 Oct 2023 on Hotels
Comment from Hotel Management
29 Nov 2023 by Labranda Sandy Beach Team, Hotel Management
Dear Christopher,Thank you for taking the time to upload your rate.We hope to be able to host you one more time in the near future.Kind Regards,Labranda Sandy Beach Team
by A verified traveler
Posted 16 Oct 2023 on Hotels
Comment from Hotel Management
29 Nov 2023 by Labranda Sandy Beach Team, Hotel Management
Dear Valuable guest,Thank you for taking the time to share your review online.We are sorry to hear that your stay with us did not meet your expectations. We hope that we will be able to host you one more time, and to be able to change your recent experience with us.With Kind Regards, Labranda Sandy Beach Team
by A verified traveler
Posted 13 Oct 2023 on Hotels
Comment from Hotel Management
29 Nov 2023 by Labranda Sandy Beach Team, Hotel Management
Dear Sharlyn,Thank you for taking the time to upload your rate.We hope to be able to host you one more time in the near future.Kind Regards,Labranda Sandy Beach Team
by A verified traveler
Stop the animation
Posted 4 Sep 2023 on HotelsAccommodation and food both reasonable. Leisure activities were poorly executed. 50% more sun-beds required and a cap on the squawking of the 'animation' team around the pool. I imagine many others like me were there to be relax rather than deafened with repetitive music and shouted at in the hope I'll join some game / pay for an extra activity
by A verified traveler
Posted 1 Aug 2023
I wouldn't return there
Comment from Hotel Management
3 Aug 2023 by GR, Hotel Management
Dear Jo,Thank you for taking the time to share your review with us. While I wish you had a better experience at our establishment.We always use feedbacks like this to learn and use them to improve. If you give us the chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have loved. Kind Regards, Nikoleta-Guest RelationsLabranda Sandy Beach Team.
by A verified traveler
Posted 28 Jul 2023
Comment from Hotel Management
18 Aug 2023 by GR, Hotel Management
Dear Linda,Thank you very much for your positive feedback of our resort.We are glad to see that you had an enjoyable stay with us and we will be looking forward of another visit of yours.Kind Regards,Nikoleta-Guest RelationsLabranda Sandy Beach Team
by A verified traveler
Posted 4 Jul 2023 on Hotels
Comment from Hotel Management
30 Jul 2023 by GR, Hotel Management
Dear Jessica,Thank you very much for staying with us and sharing your feedback online.We were honored to welcome you and look forward to seeing you again soon!Best regards,Nikoleta-Guest RelationsLabranda Sandy Beach Team
