Ratings based on 31 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Lovely stay
by A verified traveler
Posted 20 Sep 2023
by A verified traveler
Aircon Drips as you try to sleep
Posted 7 Aug 2023 on HotelsBeautiful location. Checkin was a bit onerous. It seems to cater to an all-inclusive international crowd. We had stayed the week before and enjoyed an upgrade. We decided to re-book on the way back. Unfortunately, the air conditioners in one room were not working well and dripped on the bed and the suitcases. No other rooms were offered. We’re waiting to see if we can get some kind of refund as we couldn’t sleep with water dripping on us.
Comment from Hotel Management
7 Aug 2023 by Team of Kouros Palace, Hotel Management
Dear Teresa,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you appreciated our beautiful location and that you chose to return to our hotel.However, we deeply regret to hear about the issues you experienced during your stay, particularly with the air conditioning unit. We understand how this could have significantly impacted your comfort and overall experience, and for that, we sincerely apologize.Please be assured that we take all feedback seriously and we have already escalated your concerns to our maintenance team to ensure that the issue with the air conditioning is addressed promptly and to prevent such incidents in the future.Once again, we apologize for the inconvenience caused and we appreciate your patience as we work through this. We hope that despite these issues, you will give us another opportunity to serve you better in the future.Best Regards,Team of Kouros Palace
by A verified traveler
Posted 24 Jul 2023
by A verified traveler
Posted 22 Jul 2023
Enjoyed our week stay at the Kouros Palace. We were upgraded to a Junior Suite on arrival which was a nice bonus. Guests are transported to their room via golf buggy towhich also ran people to the beach. Resort is quite hilly so could be an issue for those with mobility problems.
- Hotel gardens and pool areas were nice and had lovely views of the gardens and sea. Never struggled to get a lounger although we did struggle to get ones on the shade at times as the umbrellas don't move.
- Always found something to eat at the buffet and found everything to be well cooked and tasty. Choice maybe somewhat limited compared to other places. Theme nights were advertised but most dishes were the same with one themed option.
- Rooms a little dated but comfortable, quiet and offering plenty of storage. Air con was perfect for during the heat wave. Bathroom however had no fan so it could get very hot after showering.
- Found maid service to be a little limited. We were aware they didn't service the room daily however felt that when they did visit small details were missed eg. Not topping up empty toiletries.
- Didn't make use of any entertainment options however there appeared to be a good daily programme for those who wanted to participate.
- Overall a good stay which was relaxing and peaceful. I would agree with other guests that it is not 5 star service or surroundings in the hotel. I would put it more in line with 4 star in terms of the overall experience.
Comment from Hotel Management
24 Jul 2023 by Team of Kouros Palace, Hotel Management
Dear Kirsty,Thank you for taking the time to share your detailed feedback regarding your stay at Kouros Palace. We are thrilled to hear that you enjoyed your week with us and that the upgrade to a Junior Suite was a pleasant surprise.We are glad that our golf buggy service was useful and that you appreciated the beauty of our gardens, pool areas, and the lovely sea views. We take note of your comments about the availability of shaded loungers and will look into improving this aspect.We are pleased to hear that you found our buffet well-cooked and tasty, although we acknowledge your feedback about the variety and theme nights. We continually strive to improve our offerings and your feedback is invaluable in this regard.We're happy to hear that you found the rooms comfortable and quiet, and that the air conditioning was satisfactory during the heat wave. We apologize for any inconvenience caused by the lack of a fan in the bathroom and the oversight in the maid service. We will certainly address these issues to improve our service.While you didn't partake in our entertainment options, we're glad to know that you noticed our daily programme. We hope that future guests will find it enjoyable.Finally, we appreciate your honest feedback about our star rating. We aim to provide a 5-star experience to all our guests, and your comments will help us identify the areas where we can improve.Once again, thank you for your review. We hope to have the opportunity to welcome you back to Kouros Palace for an even better experience in the future.Best Regards,Team of Kouros Palace
by A verified traveler
Posted 17 Jun 2023
My stay was more than I expected. I loved every but of it.
by A verified traveler
Posted 10 Sep 2022
The grounds were absolutely beautiful and the beautiful was sandy and nice. The staff was super friendly and accommodating.
by A verified traveler
Nice, if you have the room with the private pool
Posted 30 Aug 2022 on HotelsWe had the private pool room. There are only 6 of these rooms on the whole complex. The room and pool were cleaned daily and the pool was an excellent size. We did not need to enter any of the main pools. All Inclusive is a must when staying here but the food is very much the same every am/pm. There seem to be different ‘theme’ nights for food but I couldn’t tell what night what supposed to be what theme. The food taste and quality was not what was expected from a 5 star hotel and seemed basic. I suppose this is expected for buffet style dining. Staff were very helpful with regards to day trips/local places to visit etc. daily bus (book two days before) to Kos town. Also daily bus to the local Lido (no need to book this) Beach is a small distance walk (5 minutes) and a member of staff is on the beach throughout the day taking drinks orders which is very good! Going home from the beach is slightly uphill. Snacks during the days consist of biscuits, cake slices and ice cream only. Our rooftop dinner booking was cancelled due to weather? But the weather was beautiful so unsure why. We booked for our last evening in the hotel so could not rebook for another day. It’s a shame as we were looking forward to a change of food! Asked for an iron three days in a row and was told housekeeping will deliver it to the room, one was never delivered to us. Room was booked for Four but there were only two cups and saucers and two glasses. Not enough teabags/milk/coffee provided in the room.
by A verified traveler
Well priced and friendly staff
Posted 27 Aug 2022 on HotelsVery nice hotel friendly staff clean and close to airport
by A verified traveler
Great clean and confortable
Posted 21 May 2022 on HotelsGreat location close airport
