Ratings based on 987 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Staff at Holiday Inn Grand Rapids Downtown, Hotel Management
Hi Lynnette,Thank you for taking the time to leave a 5-star review! We're delighted to hear you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're thrilled we could meet your expectations. We hope to welcome you back for another wonderful stay in the future!-The Staff at Holiday Inn Grand Rapids Downtown
by A verified traveler
Posted 12 May 2024
Staff was great. Great location. Seemed a little silly we couldn't order a beer with lunch because there was only waitresses and no bartender.
Comment from Hotel Management
13 May 2024 by Staff at Holiday Inn Grand Rapids Downtown, Hotel Management
Hi Jarra,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be great and enjoyed our convenient location. We apologize for any inconvenience regarding the inability to order a beer with lunch. Your comments are valuable to us, and we will review our staffing and service procedures to ensure a more seamless experience for our guests in the future. We hope to have the opportunity to welcome you back for an even better experience soon!-The Staff at Holiday Inn Grand Rapids Downtown
by A verified traveler
Posted 11 May 2024
Highway noise is loud in the rooms (though understandable since the highway is right next to the hotel). Room door lets in a lot of light. Otherwise, hotel is in a safe and convenient location, very clean and comfortable, and rooms are updated.
Comment from Hotel Management
12 May 2024 by Staff at Holiday Inn Grand Rapids, Hotel Management
We appreciate your feedback regarding your recent stay. While we're glad you found our hotel in a safe and convenient location, clean, comfortable, and updated, we apologize for any inconvenience caused by highway noise and light coming through the room door. Your comments are valuable to us, and we will look into ways to address these issues to enhance the overall experience for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.-The Staff at Holiday Inn Grand Rapids
by A verified traveler
Posted 10 May 2024
The staff was awesome. Very convenient to have the restaurant right at the hotel, we paid extra to have breakfast included and it did not disappoint! We even got a voucher for a free kids meal with dinner. Hotel was very clean, pool was nice (just a little chilly!) beds comfortable. Will definitely stay again!
Comment from Hotel Management
12 May 2024 by Staff at Holiday Inn Grand Rapids, Hotel Management
Thank you for your excellent review! We're thrilled to hear that you had a fantastic experience during your stay with us. It's great to know that you found our staff excellent and enjoyed the convenience of having the restaurant at the hotel. We're delighted that the breakfast exceeded your expectations and that you appreciated the complimentary kid's meal voucher for dinner. Additionally, we're glad you found the hotel clean, the pool enjoyable (despite the temperature), and the beds comfortable. We can't wait to welcome you back for another stay!-The Staff at Holiday Inn Grand Rapids
by A verified traveler
Posted 5 May 2024
Restaurant on location was convenient!
Comment from Hotel Management
6 May 2024 by Staff at Holiday Inn Grand Rapids, Hotel Management
Hi Alisar, We're delighted you found our on-site restaurant convenient during your stay! Providing amenities like this is part of our commitment to ensuring guests have a comfortable and convenient experience. Thank you for choosing our hotel, and we hope to welcome you back soon!-The Staff at Holiday Inn Grand Rapids Downtown
by A verified traveler from Gaylord
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Staff at Holiday Inn Grand Rapids Downtown, Hotel Management
Hi Michelle,We're delighted to know you had a five-star experience at our hotel! Thank you for sharing your positive feedback. We hope to have the pleasure of hosting you again in the future!-The Staff at Holiday Inn Grand Rapids Downtown
by A verified traveler
Posted 27 Apr 2024
Staff is very friendly and accommodating. Probably the nicest yet.
Comment from Hotel Management
28 Apr 2024 by Staff at Holiday Inn Grand Rapids, Hotel Management
Hi Cori, thank you for your kind words! We're thrilled to hear that you found our staff to be very friendly and accommodating. Providing exceptional service is our top priority, and we're delighted that you had such a positive experience with us. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back again soon!- The Staff at Holiday Inn Grand Rapids Downtown
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Staff at Holiday Inn Grand Rapids, Hotel Management
Hi Dianne, Thank you for your 5-star review! We're delighted you had a positive experience during your stay with us. Your satisfaction is our top priority. We look forward to welcoming you back for another fantastic stay in the future!- The Staff at Holiday Inn Grand Rapids Downtown
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Staff at Holiday Inn Grand Rapids, Hotel Management
Hi Beth,We appreciate your 5-star rating! Thank you for choosing our hotel, and we hope to see you again soon.-The Staff at Holiday Inn Grand Rapids Downtown
by A verified traveler
Posted 21 Apr 2024
Clean, modern rooms, very friendly staff, a great experience all around. Close to everything, they even had a shuttle that took us to our concert venue.
Comment from Hotel Management
21 Apr 2024 by The Staff at Holiday Inn Grand Rapids, Hotel Management
We're delighted to hear you had a great experience with us! Thank you for your kind words about our clean, modern rooms and friendly staff. We're thrilled you found our location convenient and enjoyed our shuttle service. We look forward to welcoming you back for another wonderful stay!-The Staff at Holiday Inn Grand Rapids Downtown
