Ratings based on 673 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Wonderful termal spa
The city is beautiful full of shops and great restaurants
by A verified traveler from West Hollywood
Posted 22 Apr 2024
My stay at the Wyndham Gramado was nothing short of exceptional. Hotel staff were extremely pleasant and friendly, cleanliness is central to their operations and hotel offerings such as pool and dining were simply top-notch. Shame we didn’t get to experience more of the property as we were in town for a conference. I highly recommend this hotel to anyone visiting Gramado- just be sure to rent a car as you’ll need it to venture into the beautiful town.
Comment from Hotel Management
23 Apr 2024 by Wyndham Gramado Termas Resort SPA, Hotel Management
Dear Philippe,Thank you very much for answering our satisfaction survey, this action helps us a lot in our journey towards the best experiences for our guests.I'm happy to know that you took away good memories from your stay at the Wyndham!It was a pleasure to welcome you and we hope you return soon! ;)Yours sincerely,Eduardo SantosQuality SectorWyndham Gramado Termas Resort SPA
by A verified traveler from Manalapan
Posted 13 Mar 2024
Hotel is beautifull, valet parking, great pool area, pool goes from inside to outside from inside the pool. Room is a suit , bed room age living room. 2 tvs free good breakfast
by A verified traveler
Posted 8 Jan 2024
Comment from Hotel Management
11 Jan 2024 by Wyndham Gramado, Hotel Management
Olá!Muito obrigado por compartilhar sua experiência conosco!Ficamos felizes que os senhores tenham aproveitado sua estada em nosso resort.Esperamos poder recebê-los novamente em breve.Com carinho,Equipe Wyndham Gramado Termas Resort & Spa
by A verified traveler
Posted 31 Dec 2023
The property is newer & nice. The breakfast is great however any other time we tried to go to the restaurant for lunch or dinner it was closed. The pools are nice & warm. You have to pay an additional $7 a day for parking. They valet but it takes a long time to get your car because there are always people waiting. The first night we didn’t have any water and then the second day they did not give us any clean towels we had to go ask for them. We stayed at 4 hotels over our 10 day trip and this was did not impress me as much as I would have expected from the pictures,etc
Comment from Hotel Management
5 Jan 2024 by Wyndham Gramado, Hotel Management
Hello! Thank you very much for sharing your experience with us! We are happy that you enjoyed your stay at our resort. We inform you that the notes made have already been forwarded to the responsible sectors. We hope to be able to welcome you again soon.Wyndham Gramado Termas Resort & Spa Team
by A verified traveler
Posted 21 Nov 2023
Pleasant place, no regrets!
Comment from Hotel Management
26 Nov 2023 by Qualidade, Hotel Management
Dear Rosilda. Thank you for your review, we are at your disposal for any questions you may have. We look forward to your return soon.
by A verified traveler
Posted 6 Oct 2023 on Hotels
Comment from Hotel Management
9 Oct 2023 by Equipe Wyndham Gramado Termas, Hotel Management
Prezado Jacob,Agradecemos a avaliação. Ficamos imensamente satisfeitos de ter conhecimento de sua satisfação.
by A verified traveler
Posted 20 Sep 2023
Room is vey small and don’t accommodate well 4 people. Sofa bed is discomfortable even for young children. Too many people for only one restaurant.
Comment from Hotel Management
4 Oct 2023 by Equipe Wyndham Gramado Termas, Hotel Management
Dear Marco,Thanks for the review. We are sorry that the apartment was not suitable for your family.
by A verified traveler
Posted 31 Jul 2023
Wi-Fi conexión funciona muy bien.
Habitación muy chica pero limpia. Solo para dormir esta bien. Presión de ducha es baja pero temperatura bien caliente. No tiene bañera.
Desayuno rico completo. Café rico.
Cena solo buffet. Caro. Comida no rico, poca variedad. Los mozos llevaron los platos antes que terminamos y tuvimos que ir a buscar otra vez. Sillas son muy bajas, no amable para los niños. Mesas son incómodas.
Room service es mejor que buffet, pero no cumplieron el pedido. Y todo muy salado.
Agua de piscina está calentita, la gente trabajan dentro de piscina son muy atentos y amables. Cada tanto limpian piso. Nos gustó más es piscina.
Recepción: check in rápido, nos dio información básica. Gente son amables, buenas ondas y bien educados.
Valet parking: desastre. Tardaron más de 30 minutos para traernos nuestro auto. Eso No pueden llamar “valet parking”. Y además nos cobran por desastre servicio. Mala onda. No saben como trabajar. Había mucha gente esperando sus autos en todo el lobby toda la mañana.
Limpieza mala onda en pasillo estaba gritando y vigilando a toda la gente que estaban subiendo escalera. (26/julio 21:00 hrs aprox.) Esa impieza no sabe hablar como una humana normal. Cómo puede ser una limpieza gritar a los huéspedes? Mala educada. Totalmente culpa de hotel.
La verdad, no nos sentimos cómodos en el hotel salvo desayunoy piscina.
Dejamos nuestra opinión porque nunca jamás volveremos este hotel.
Comment from Hotel Management
8 Aug 2023 by Equipe Wyndham Gramado Termas, Hotel Management
Estimado Eric,Lamentamos las situaciones reportadas. Estamos investigando las correcciones necesarias.
by A verified traveler
Posted 2 May 2023
The best hotel in Gramado
Comment from Hotel Management
7 May 2023 by Equipe Wyndham Gramado Termas, Hotel Management
Prezada Elza,Muito obrigada pela avaliação e reconhecimento.Com carinho,
