Burleigh Mediterranean Resort Reviews

Hi Luba, we're so glad you enjoyed your stay. Thank you for your feedback. We are a resort, not a hotel, so daily servicing is not provided, but we would have been more than happy provide you with some refreshments if needed. We will pass the bathroom tap issues to the owner, thank you for bringing this into our attention. We do hope to welcome you soon.

Hi Nicole, Thank you so much for your kind 5/5 review. We are pleased to hear you enjoyed our spacious apartment and our location in Burleigh. Guests love a short walk to the beach from our resort. We are looking forward welcoming you again soon. Kind regards, ULTIQA Burleigh Mediterranean Resort

Hi Rebecca, thank you so much for your feedback. We are so glad you enjoyed your stay and hope you will stay again very soon.

Hi Michelle,Thank you for taking the time to write this lovely review. We are delighted to hear that you enjoyed your stay and we hope to have the pleasure of welcoming you back in the near future.Kind regards, ULTIQA Burleigh Mediterranean

Thank you for taking the time to leave this review. Not sure if you approached reception during your stay to advise of these issues, however if you had our staff would have happily assisted to rectify them. Unfortunately the Tram line construction and wifi due to extreme weather in this area over the last couple of months are not in our control. We do hope you enjoyed your stay however and hope we see you again some time. Ultiqa Burleigh Mediterranean

Hi Rhia, thank you for leaving this review. We do appreciate our guests approaching us during their stay so we can rectify these issues immediately. As you booked an original condition apartment, so have not been renovated. We would love to see you again, so perhaps you might be more comfortable in our Superior rooms, which are fully renovated next time. Thank youUltiqa Burleigh Mediterranean

Hi Cheryl,As per our conversation yesterday as well as on the other reviews you are leaving, this is a very unnecessary and deeply saddening review. As we explained to you, late checkouts are met with a fee of 50 per hour after 10am, we waived this for you until 11.30am to give you some more time in the room with your departing being later. However when you did not show up at 11.30, we called and called again to ensure everything was okay and that you would be coming with the keys soon to which you did not respond. Our housekeeping team went up and you still were not out of the unit until 12.20pm. This is an hour after we approved and within our right explained that this would be a 50 cost for the extra time. Once you were out we also did not receive the keys back until 1-1.30pm and called again to check the status of these being returned as we had our next guests waiting to check in. All of the information is very clearly stated in our welcome letter, should you have taken the chance to read this or visited reception to query any of the things you were unsure about instead of assuming. My staff do not deserve to be yelled and screamed at and at no point do I accept this type of behavior. As per our conversation I'm sorry that you feel there was a lack of communication however all of the questions you had could have been answered had you showed up at the correct and approved time. At every point during your stay, we have accommodated to your every request and concern. If you are unsure of the processes and procedures at a hotel the easiest and most common-sense thing to do is have a conversation with our staff to answer or read the welcome letter we have provided with all the information needed,Kind regards,ULTIQA Burleigh Mediterranean

Hi Diana, we are so happy you enjoyed your stay, thank you for taking the time to leave this review and we hope to see you again very soon!

Hi Jen, thank you for taking the time to provide your feedback. We look forward to seeing you again soon.

Hello Elizabeth, thanks so much for your lovely feedback. We are so happy you enjoyed your stay and look forward to having you stay with us again soon!