Ratings based on 987 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Convenient for transportation.
Comment from Hotel Management
24 May 2024 by Mantra Sun City Team, Hotel Management
Dear Jason,We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
18 May 2024 by SWB, Hotel Management
Dear Michelle,It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
by A verified traveler
Posted 9 May 2024
The room had dents on the wall, and paint and plaster peeled off.
There was a damp, musty smell in the room. An awful smell lingered in the hallway floor close to the lifts.
The cornice had a big crack.
The mattress protector had a bloodstain. There was mold on the bathroom ceiling, and there was no exhaust in the bathroom.
A very thin blanket.
Overall, it wasn't worth the money.
Comment from Hotel Management
14 May 2024 by SWB, Hotel Management
Dear Prateek, Thank you so much for taking the time to reach out regarding your recent stay at Mantra Sun City. We absolutely appreciate all feedback as it assures, we are able to take action where required to meet the needs of our customers. We regret that on this stay you felt such disappointment in the unit you were allocated. We certainly would have taken all measurable steps to assist you during your stay and apologise we were not able to remedy this matter for you at the time. We truly hope to see you again and I can be contacted for any assistance you require in the future. Kind regards,Mantra Sun City Team
by A verified traveler
Posted 1 May 2024
Same as other reviews. Dated and some aesthetic problems that come with an ageing property but everything was functioning well and it has fantastic facilities for kids and families. The heated spas and pools are great at this time of year when it gets cooler, and the waterslides are not just for show, they are quite fast. Gym and steam room also very good. Basketball ring and tennis courts a highlight. Staff very helpful. Location great. Ocean views may not last much longer (there is a 77 story building just starting) but the 2 bedroom unit was huge and very well received. My two children loved having the master bedroom with its own bathroom. If you do not expect a flashy new fitout then you will be happy with Sun City.
Comment from Hotel Management
4 May 2024 by SWB, Hotel Management
Dear Grant,We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
by A verified traveler
Posted 30 Apr 2024
The Ocean view, and facilities.. swimming pools & etc
Comment from Hotel Management
4 May 2024 by SWB, Hotel Management
Dear Moses,Thank you for taking your time to provide us your feedback and providing a positive review. Our hotel is just a block away from the ocean and we are located on the north side of Surfers Paradise, it is easy to access anywhere as we are only 10 mins away from the centre of Surfers Paradise. We do have great facilities for kids and families - Water slides, indoor heated pool, and indoor/outdoor spa. Regarding your room - as all of our apartments are individually owned, we will ensure to follow this up with the owner. It's a pleasure to have you staying with us. We hope to see you again on the Gold Coast and please stay with us again.Kind regards,Mantra Sun City Team
by A verified traveler
Posted 14 Apr 2024
Some evident water damage in the pool area, needs repairing. Location is great and staff were very helpful.
Comment from Hotel Management
16 Apr 2024 by SWB, Hotel Management
Dear Warren,Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast and providing your top rating! It is fantastic to hear you had memorable experiences during your stay with us. It is great to read we could accommodate you with everything you needed. We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards,Mantra Sun City Team
by A verified traveler
Posted 4 Apr 2024
I loved the resort features, pools, sauna, steam room. The location to transport. Thr aestitic features were unique.
I didnt like my bed and woke up with crock back. I didnt like the cafe been shut because it was easter.
Comment from Hotel Management
7 Apr 2024 by SWB, Hotel Management
Dear Joanne,Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast and providing your top rating. It’s fantastic to hear of the positive experiences you’ve had with us. It's lovely to hear you were impressed with our customer services and facilities. Your compliments will be passed onto our team.Our hotel is just a block away from the ocean and we are located on the north side of Surfers Paradise, it is easy to access anywhere as we are only 10 mins away from the centre of Surfers Paradise. We do have great facilities for kids and families - Water slides, indoor heated pool, and indoor/outdoor spa.We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards,Mantra Sun City Team
by A verified traveler
Posted 10 Mar 2024
Great location for a weeks stay.
Comment from Hotel Management
12 Mar 2024 by SWB, Hotel Management
Dear Allan,It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
by A verified traveler
Posted 22 Feb 2024
Very clean and spacious apartments.
Comment from Hotel Management
24 Feb 2024 by SWB, Hotel Management
Dear Pallavi,Thank you for taking your time to provide us your feedback. It is great to hear that you enjoyed your stay with us and found the apartment spacious. Our apartments are comparatively spacious among all other hotels in Surfers Paradise. Apart from the size of our apartment, if you are staying in our ocean view rooms, those rooms provide absolute stunning ocean views although we are a block away from the ocean. It's a pleasure to have you staying with us. We hope to see you again on Gold Coast and please stay with us again.Kind regards,Mantra Sun City Team
by A verified traveler
Posted 15 Feb 2024 on Lastminute
Had a wonderful time here and would definitely recommend the property.
Comment from Hotel Management
16 Feb 2024 by SWB, Hotel Management
Dear Ian,Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast and providing your top rating. I'm glad to hear of the positive experience you had with us. It is great to read that we could accommodate you with everything you needed. We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards,Mantra Sun City Team
