Ratings based on 199 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Feb 2024
The owner was very nice and helpful, the apartments need a good modern make over and some bedrooms face the highway so it was noisy
Comment from Hotel Management
25 Feb 2024 by Angela, Hotel Management
Hi Matthew, thank you for your review and your comments we will be sure to pass them on to the owner of the apartment. The double windows and doors on the bedrooms are very effective in minimizing the highway noise and we get very few complaints because of it.
by A verified traveler
Posted 10 Feb 2024
Received a great welcome from Angela on arrival and the location is ideal with only a short walk to the shops and beach. Loved the open space and amenities provided in our apartment. Great value for money
Comment from Hotel Management
10 Feb 2024 by Angela, Hotel Management
Hi Bradley, Wow thank you so much for the amazing review. We think we are in a great spot but it is always so nice to have that confirmed by such lovely guests as yourselves.So great that you enjoyed your stay and will hopefully see you again sometime in the future.
by A verified traveler
Posted 28 Jan 2024
Great place to stay.
Comment from Hotel Management
28 Jan 2024 by Angela, Hotel Management
Hi Jason, Wow many thanks for the fantastic review. Always a pleasure to have such lovely guests and ones that appreciate all we do to make your stay an enjoyable one. Look forward to a return visit in the future.
by A verified traveler
Posted 14 Jan 2024
First day of our holidays we got terribly shocked! We've booked Key Largo Appartments based on google reviews and even the price was slightly high for our budget, we thought at least we are going to stay at an amazing place.
We drove from Sydney and were getting there a bit late and Angela, receptionist, was good and orginised our keys and check in details safely stored at the front of the hotel. Thank you!
However the cleanliness of our room was absolutely discusting and shocking! It was so outdated, old and dirty. The cushions were stained, the carpet was oily, stained and ripped at places. The sheets had also stains and blood stains on it. Kitchen has oily stove and funny smell. The worst of all there was dust everywhere , the thicket layer i have even seen in my life and the curtains to the front littlest yard had mold on them, absolutely disgusting!!! We have payed for this nightmare $1800 for 5 nights stay. Our son has dust allergy and started having heavy breathing. There was one half toilet roll in the bathroom and no bathroom utensils whatsoever, only half used soap container, probably left by an old tenants. We couldnt sleep all the night and asked for a refund at the reception. Angella was lovely and made cancelation smooth for us.
I would highly recommend to clean and refurbish this unit asap. Luckily, we've found an amazing hotel for the same price with ocean view and very clean facilities after checking out.
Comment from Hotel Management
15 Jan 2024 by Angela, Hotel Management
Hi Riva, I'm so sorry that you felt that way about the apartment. We have never had a complaint that apartment the apartment is furnished to the owners taste Balinese wooden furniture and accessories there is no carpet in the apartment rather a straw matt under the coffee table. Every sheet and pillow case was fresh from the linen company as we had had a family of 5 in the apartment prior to your arrival with no complaints. there is always 2 rolls of toilet paper supplied. All the doona covers, cushion covers etc had been washed prior to your arrival as well.We do sincerely apologise that you felt like you did about the apartment and as you mentioned you got a full refund and hope that you did enjoy the rest of your stay on the Gold Coast.
by A verified traveler
Even Better Than Expected
Posted 27 Sep 2023 on HotelsWe stayed 9 nights at this hotel and we couldn’t be happier with the overall value for money considering the facilities, the service from staff and the cleanliness of the unit. Thanks for having us!
Comment from Hotel Management
28 Sep 2023 by Angela, Hotel Management
Hi Jaylan, Wow thank you so much for the fantastic review and good luck with the moving.
by A verified traveler
Posted 31 Jul 2023
Comment from Hotel Management
28 Sep 2023 by Angela, Hotel Management
Hi Jarrod. Thank You so much for the great review it was a pleasure to have you and look forward to a future visit some day.
by A verified traveler
Posted 21 Jul 2023
The property needs a good clean. Cooking pots were badly scratched and turned rusty so cooking is impossible. Bathroom is also dirty.
Comment from Hotel Management
21 Jul 2023 by Angela, Hotel Management
Hi Shuet, Oh My Goodness that is so disappointing for you and us. Did you inform the staff of these issues while you were here as I am sure they would have been rectified immediately. Our sincere apologies
by A verified traveler
Posted 10 Jun 2023 on Hotels
Comment from Hotel Management
21 Jul 2023 by Angela, Hotel Management
Hi Darryl, Many thanks for the fantastic review. So glad you had a great stay and enjoyed our beautiful Burleigh and Key Largo.
by A verified traveler
Posted 8 Jun 2023
We really enjoyed our stay, lovely spacious Apartment, very close to the Beach and Food Outlets. Having a Washing Machine/Dryer was a great bonus. Would definitely stay again.
Comment from Hotel Management
9 Jun 2023 by Angela, Hotel Management
Hi Alan, Many Thanks for the great review and so glad you enjoyed your stay here with us. We liken the apartments to your own home minus the food and clothes. Look forward to your return visit someday
by A verified traveler
Posted 23 Apr 2023
Comment from Hotel Management
9 Jun 2023 by Angela, Hotel Management
Hi Levinia, Thank you for your review score perhaps some feed back so we can improve things would have been useful. We do hope that you enjoyed your stay
