Ratings based on 523 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by Shun, Hotel Management
Hi Tsegaw,Thank you for taking the time to leave a review for Gold Coast Inn. We value all feedback from our guests as it helps us improve our services continuously.We strive to provide outstanding service to all our guests, and we're sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, even though it appears there were no specific comments provided.If there are any specific areas where you believe we can improve, we would love to hear from you directly. Please feel free to reach out to us. We hope to have the opportunity to welcome you back and provide you with an exceptional experience in the future.Best regards,Gold Coast Inn
by A verified traveler
Posted 18 May 2024
The studio we stayed had signs of being broken into probably more than once. Inner entrance door not able to be locked from the outside as it had not been fixed from the break ins. Bathroom had no where to hang your towels or clothes. Walls are paper thin you can hear other guests.
Comment from Hotel Management
24 May 2024 by Shun, Hotel Management
Hi Tony,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay.At Gold Coast Inn, the safety and comfort of our guests are our top priorities. We would like to address your concerns:Security: We take security very seriously. Our team conducts regular checks and maintenance to ensure all locks are functioning properly. We have investigated your claim and found no recent reports of break-ins. However, we will continue to monitor and take any necessary steps to maintain a secure environment.Bathroom Amenities: We apologize for the inconvenience regarding the lack of towel hooks. Your feedback is valuable, and we will be installing additional hooks and shelves in the bathrooms to enhance guest convenience.Soundproofing: We understand the importance of a peaceful stay. We are currently exploring ways to improve the sound insulation in our rooms to provide a more comfortable experience for our guests.We strive to provide outstanding service and regret that we did not meet your expectations on this occasion. If you have any further concerns or would like to discuss your stay in more detail, please feel free to contact us directly at [contact information]. We hope you will give us another opportunity to exceed your expectations in the future.Warm regards,Gold Coast Inn
by A verified traveler
Posted 13 May 2024
Nowhere to park outside to sign in, very difficult carting luggage up steep hill to go to room
Comment from Hotel Management
14 May 2024 by Shun, Hotel Management
Hi Carmel,Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience with parking and luggage transport. At Gold Coast Inn, we strive to provide a seamless and enjoyable stay for all our guests.Regarding the parking, you can actually park right away in our car park. You can just stop and approach the reception to ask for the code or call us so that you can park easily in our carpark but we didn't receive any request. For future stays, please know that our staff is always available to assist with luggage to ensure a more comfortable arrival and departure process.We value your input and hope to have the opportunity to provide you with an improved experience in the future. If there’s anything more we can do to assist or if you have any further concerns, please feel free to reach out to us directly.Warm regards,Gold Coast Inn
by A verified traveler
Posted 23 Apr 2024
Parking was underground and there were many exterior stairs to access room. No milk was supplied to make tea and coffee and there wasn't daily housekeeping.
Comment from Hotel Management
5 May 2024 by Shun, Hotel Management
Hi Richard,Thank you for sharing your feedback with us. We're glad to hear that you appreciated the outstanding service during your stay at Gold Coast Inn. We understand that the parking situation and access to rooms via exterior stairs may have presented some challenges. We're continuously exploring ways to enhance our guests' experiences, and your input is invaluable in this process. For the milk, we have it however it arrived late and that is after you checked in that is why we were not able to provide. For the housekeeping, we are not a Hotel that will provide daily housekeeping as we are a Motel. Although, you can request for a cleaning if you want or come cleaning materials however we didn't receive any request from you. e hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Thank you for choosing Gold Coast Inn.Warm Regards,Gold Coast Inn
by A verified traveler
Posted 8 Apr 2024
Room smelled a lot
Comment from Hotel Management
13 Apr 2024 by Shun, Hotel Management
Hi Jee Hae,Thank you for sharing your feedback. We're genuinely sorry to hear about your experience and apologize for any inconvenience caused by the odor. We didn't receive any reports from this one during your stay because we will always respond to this type of issues that is happening during th guest's stay.Ensuring a pleasant stay for our guests is our top priority, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm Regards,Gold Coast Inn
by A verified traveler
Posted 2 Apr 2024
We booked last minute so it was understandable that we received the email for check in after we had already checked in advising the code etc. However, once the phone got connected with customer care, it was a smooth check in. Took few seconds only.
Room was nice and clean , just some minor marks on walls .
We are on the back side , front will pool facing seemed nicer.
Our room was upstairs and there is no lift as it’s a double storey building, hence anyone with kids or elderly people or specially abled people should mention at the time of check in so that they can get ground floor rooms.
Tram station is close by so it’s easy to commute. Surfers paradise is just at a walkable distance , hence good for tourists.
Areas of improvement ( not complaints) for hotel :
White / cold lights have been used in rooms and hence going for warmer theme would better for overall experience as we were tired and those lights were hurting our eyes.
The bedside lamp is right in the middle on top of the headboard so obviously if only one person wants to used the other one would get affected.
Garage seems to have never been washed, very dark and dingy , doesn’t feel safe if you are all by yourself.
Corridor had a bit of smoke smell.
Anko/ cheap products have been used in rooms , could be better considering the price being charged.
But overall not bad for short stays.
Comment from Hotel Management
6 Apr 2024 by Shun, Hotel Management
Hi Sunny,Thank you for taking the time to share your feedback following your recent stay at Gold Coast Inn. We truly appreciate your detailed review and the opportunity to address your concerns.We're delighted to hear that your check-in experience with our customer care team was smooth and efficient, and that you found your room to be nice and clean. Your compliments about our convenient location near the tram station and within walking distance to Surfers Paradise are greatly appreciated.Regarding your suggestions for improvement, we take them seriously and will certainly consider them to enhance our guests' experience. With regard to the elevator, we have this one provided in the listings already so that those guests with special needs can see it by the time they booked for transparency. Regarding the lighting in the rooms, we appreciate your feedback and will explore options for creating a warmer and more comfortable ambiance for our guests. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Gold Coast Inn
by A verified traveler
Posted 2 Apr 2024
Poor directions on access. You have to go through the underground car park to an unmarked door in order to get access to the rooms. Poor hours of front desk; 5 p.m. closingenda to the inconvenience factor. Attendant i spoke to 1st said he'd texte the instructions for site access but latwr emailwd them to me as texts weren't successful
Very poor customer service. I would not recommend this hotel/motel to anyone.
Comment from Hotel Management
6 Apr 2024 by Shun, Hotel Management
Hi Jeff,Thank you for taking the time to share your feedback regarding your recent stay at Gold Coast Inn. We sincerely apologize for any inconvenience you experienced during your visit.We're truly sorry to hear about the challenges you encountered with directions to access our facilities and the limited hours of our front desk. We made it very clear on the listings and booking confirmation with regard to the closing time of the reception so that guest can have time to plan out their stay. At Gold Coast Inn, we strive to provide exceptional service and ensure every guest has a comfortable and enjoyable stay. We understand the importance of clear communication and convenient access for our guests, and we will work diligently to improve in these areas. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.If you have any further concerns or feedback, please don't hesitate to reach out to us directly. Thank you again for bringing these matters to our attention.Warm regards,Gold Coast Inn
by A verified traveler
Posted 1 Apr 2024
The staff prior to checking in were extremely difficult to deal with. Wouldnt allow my husband to check in even after me calling 3 times to give permission. Still made it difficult when they were given everything they requested.
Also happened to get there 1 hour earlier than the 2pm checkin and they wanted to charge $15 per person even though the room was ready. Most places allow you to use the facilities or get into the room if it is ready.
Motel was very old, however rooms were clean.
Comment from Hotel Management
6 Apr 2024 by Shun, Hotel Management
Hi Alison,Thank you for taking the time to share your feedback with us. We genuinely value all input as it helps us to continually improve our services.Firstly, we sincerely apologize for any inconvenience you experienced during your recent stay at Gold Coast Inn. It is always our intention to provide a seamless check-in process. Please know that we need information for the guest's checking in for security purposes and apologies if this resulted on an inconvenience on your part.Regarding the early check-in, it is our policy then early check-in has fee and it is stipulated in the listings since our standard check-in time is 2pm. While we strive to accommodate early arrivals whenever possible, there are times when additional charges may apply, mainly to cover the cost of preparing the room ahead of schedule. We appreciate your acknowledgment of our clean rooms. Maintaining a high standard of cleanliness is paramount to us, and we are delighted that this aspect of your stay met your expectations.In regard to your comments about the age of our motel, we understand that each guest has their own preferences when it comes to accommodation. While our property may have a certain charm stemming from its heritage, we continuously invest in renovations and updates to ensure a comfortable and enjoyable experience for all our guests.Once again, thank you for bringing these matters to our attention. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that we are known for.Warm regards,Gold Coast Inn
by A verified traveler
Posted 20 Mar 2024
All good no problemo
Comment from Hotel Management
22 Mar 2024 by Shun, Hotel Management
Hi Gary,Thank you so much for taking the time to share your positive experience at Gold Coast Inn! We are thrilled to hear that your stay with us was without any hiccups. Providing outstanding service to our guests is always our top priority, and we are delighted that we could meet your expectations. We appreciate your kind words and hope to welcome you back for another wonderful stay in the future! Warm Regards,Gold Coast Inn
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
16 Mar 2024 by Shun, Hotel Management
Hi Ruth, Thank you for choosing Gold Coast Inn for your stay! We're absolutely delighted to hear that you had a wonderful experience with us. Your positive feedback truly means the world to us, and we're thrilled to have exceeded your expectations. Should your travels bring you back to the area, we'd love to welcome you again for another memorable stay. Safe travels! Warm Regards,Gold Coast Inn
