Ratings based on 438 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 21 Jan 2024
Room was very dated and bathrooms have cracked tiles and mouldy silicone and ceiling spots they trues to pain over . Room in desperate need of a renovation. Other rooms much better condition. Nice views.
Overall for my experience not worth the money.
Comment from Hotel Management
21 Jan 2024 by Therese, Hotel Management
Hi John. Thank you for taking the time to share your feedback with us. We sincerely apologise for the aspects of your stay that did not meet your expectations, and we appreciate your candid review.You chose to book a standard apartment. These apartments are advertised and pictured as apartments in more original condition. You did have the option to book a superior apartment which are apartments that have been modernised/upgraded/renovated. We understand the importance of maintaining our accommodation to the highest standards, and your feedback is instrumental in guiding our improvement efforts. It's disheartening to hear that your experience did not reflect the value we aim to provide. We want to clarify that silicone stains are impossible to remove without re-siliconcing the bathroom entirely. Please be assured that we are taking steps to address this issue, and the owner is committed to finding a resolution.We appreciate your feedback and the opportunity to address these concerns.
by A verified traveler
Posted 13 Dec 2023 on Orbitz
Comment from Hotel Management
10 Jan 2024 by Therese, Hotel Management
Hi Diego, Thanks for your perfect review.Kind regards,Gemini Court
by A verified traveler
Posted 9 Nov 2023 on Wotif
Our apartment was dated which was advertised, but not to the condition to the photos. Broken chairs, poor lock on balcony, broken fridge shelf, dirty bun, food bits. Poor Utensils for kitchen set up, couldn’t cook a frozen pizza no tray. No facewashers supplies. Stains on the pillow and pillow cases. Not safe for little ones. We checked out early so happy to be home. Beautiful view and that was it.
Comment from Hotel Management
9 Nov 2023 by Therese, Hotel Management
Dear Rebecca,Thank you for taking the time to share your feedback about your stay at Gemini Court. We sincerely apologise for the challenges you encountered, and we truly appreciate your honesty.We're sorry to hear that the condition of the apartment did not meet your expectations. We acknowledge the issues with broken chairs, a lock on the balcony, a broken fridge shelf and cleanliness concerns. This is certainly not the experience we aim to provide, and we take your comments seriously.We have immediately prioritised the repair of these maintenance issues to ensure that future guests do not encounter similar issues. Our team is working diligently to rectify the shortcomings you've highlighted, including updating our kitchen utensils and ensuring that all necessary supplies are consistently available. Please note that we do not supply face washers as there is very little demand for them.Your feedback is invaluable in helping us improve, and we are committed to providing a better experience for our guests moving forward. We understand the importance of safety, especially for families with little ones, and we are taking steps to enhance our safety measures.We appreciate your positive note about the beautiful view, and we genuinely regret that it was overshadowed by the issues you faced. We hope you will consider giving us another opportunity in the future to provide you with the exceptional stay that you deserve.If you have any further comments or concerns, please feel free to reach out to us directly. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 25 Oct 2023 on Hotels
Comment from Hotel Management
26 Oct 2023 by Therese, Hotel Management
Hi Michelle. Thank you for your review. We trust you enjoyed your stay. We hope to welcome you back to Gemini Court in the near future for 10/10 stay!
by A verified traveler
Posted 8 Oct 2023 on Wotif
Great place to stay, close to the beach and local shops, would definitely recommend to others.
Comment from Hotel Management
9 Oct 2023 by Therese, Hotel Management
Thank you for your lovely review, Cam! We look forward to seeing you next time!
by A verified traveler
Posted 7 Oct 2023
Gemini Court provided excellent communication from the time of booking. Our stay with them was so enjoyable. The access to shopping and dining options in Burleigh were amazing. As was the easy access to beaches and the national park. It was a delight to begin every day with a 5km walk through the national park and we sighted many whales during our stay. The pool was heated to a comfortable temperature and the spa was the best way to end our days.
Comment from Hotel Management
9 Oct 2023 by Therese, Hotel Management
Hi Annette. Thank you for writing such a lovely review! We are thrilled you enjoyed your stay and appreciated our detailed communications and arrival information! We look forward to welcoming you back to Gemini Court for another wonderful holiday!
by A verified traveler
Posted 27 Sep 2023 on Lastminute
Comment from Hotel Management
28 Sep 2023 by Therese, Hotel Management
Thank you for your review, Susan! We hope to welcome you back to Gemini Court in the near future to turn your 4/5 into 5/5!
by A verified traveler
Posted 22 Sep 2023 on Lastminute
Stunning view. Perfect location, short walk to the beach, national park and restaurants. The property exceeded our expectation and we cannot wait to come back
Comment from Hotel Management
28 Sep 2023 by Therese, Hotel Management
Thank you for your glowing review, Billie! We look forward to welcoming you back soon!
by A verified traveler
Posted 8 Aug 2023
The hotel was close to the action (beaches, shops, bars & restaurants) but also felt a little tucked away when you were in your room. The views even from the 3rd floor were great and the rooms itself was large and well cared for. The reception staff were also friendly and even allowed us to check in early which is rare these days. Will definitely stay again.
Comment from Hotel Management
8 Aug 2023 by Therese, Hotel Management
Thank you for your beautiful review, Timothy! We look forward to welcoming you back in the near future!
