Ratings based on 280 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Swannanoa
Posted 26 Mar 2024
It was very spacious with a nice view out to sea and over the pool. Great facilities for babies available. We did have trouble with a blocked shower drain however.
Comment from Hotel Management
27 Mar 2024 by Michelle, Hotel Management
Abbey, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the spaciousness of our apartments and appreciated the beautiful views overlooking the sea and pool. We sincerely apologise for the inconvenience you experienced with the blocked shower drain during your stay. Ensuring the comfort and satisfaction of our guests is of utmost importance to us, and we regret that we fell short in this instance. Please know that we have addressed the issue with our maintenance team to ensure it is promptly resolved and to prevent similar occurrences in the future. We're glad to hear that our facilities for the babies met your expectations and we hope they contributed to a more enjoyable stay for your family.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for another family holiday in the near future.
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Michelle, Hotel Management
TinaThank you for your review, we are so happy you enjoyed your time with us.
by A verified traveler
Posted 17 Feb 2024
The apartment is in a great location, comes with a car park which is great. Ours was very small and we had a big van so was tricky to park.
Nice big apartment with amazing views. A little dated and some of the furniture and ammenities could do with replacing.
Pool is lovely and the area around it nice and spacious.
Would definitely stay again in the hopes that the feedback given has been addressed.
Comment from Hotel Management
20 Feb 2024 by Michelle, Hotel Management
TraceyThank you for taking the time to share your feedback about your recent stay at our luxury apartments in Broadbeach. We appreciate your input and are pleased to hear that you enjoyed the great location and the convenience of having a car park.We're delighted that you enjoyed the spaciousness of your apartment and the amazing views. We take note of your comments regarding the dated furniture and amenities, and we appreciate your honesty. Rest assured, we are working on plans for updates and improvements to enhance the overall guest experience.It's wonderful to hear that you enjoyed the lovely pool and the spacious surrounding area. Your positive comments motivate us to maintain and improve our facilities for the enjoyment of future guests.We would be thrilled to welcome you back for another stay and hope that any concerns you raised have been addressed.Thank you once again for choosing Aria for your holiday, and we look forward to the opportunity to host you again in the future.
by A verified traveler
Posted 12 Feb 2024 on Lastminute
Room could have been cleaner, but everything else was awesome
Comment from Hotel Management
20 Feb 2024 by Michelle, Hotel Management
LeanneThank you for taking the time to share your feedback about your recent stay at our luxury apartments in Broadbeach. We appreciate your positive comments and are glad to hear that you found everything else about your stay to be awesome.We sincerely apologise for any cleanliness issues you encountered in your room. Our commitment to providing a clean and comfortable environment for our guests is of utmost importance, and we regret if we fell short in this regard. Please rest assured that we will address this matter with our housekeeping team to ensure improvements are made.Your feedback is invaluable to us, as it helps us identify areas for enhancement. We're delighted that you enjoyed the other aspects of your stay, and we would love the opportunity to welcome you back for a future visit. If you decide to stay with us again, please don't hesitate to reach out directly, and we will ensure that your next experience surpasses your expectations.Thank you once again for choosing Aria for your holiday, and we look forward to the opportunity to host you again soon.
by A verified traveler from Nundah
Posted 5 Feb 2024
Comment from Hotel Management
26 Mar 2024 by Michelle, Hotel Management
Jannette, thank you for your review, we hope you had an enjoyable stay and will come back again in the future.
by A verified traveler
Posted 16 Jan 2024 on Wotif
We love Broadbeach, the apartment was so close to everything we needed, shops, restaurants, gym, beach. The amenities were great and unlike a hotel, they were quiet! With us being a family of five, we loved being in a fully self contained apartment.
Comment from Hotel Management
23 Jan 2024 by Michelle, Hotel Management
Hi Bec,Thank you for sharing your positive experience at Aria Luxury Apartments! We're delighted to hear that you love Broadbeach and found our location to be so convenient for all your needs – from shops and restaurants to the gym and beach.It's wonderful to know that you appreciated the amenities and the quiet atmosphere of our fully self-contained apartments. We aim to provide a comfortable and family-friendly environment for our guests, and we're glad to hear that we met your expectations.If there's anything specific you loved about your stay or any suggestions for improvement, please feel free to share. We look forward to hosting you and your family again in the future.Kind regardsThe Aria Team
by A verified traveler
Posted 27 Dec 2023
Amazing location …… staff were very friendly …… apartments were very spacious
Comment from Hotel Management
11 Jan 2024 by Michelle, Hotel Management
Cheryl, we are so glad to hear that you enjoyed your stay with us here at Aria Apartments. We do agree the location is amazing and the apartments are very spacious. Thank you for taking the time to mention our staff, we pride ourselves on great service. We sincerely hope that you will come and stay with us again in the future.Kind regardsThe Aria Team
by A verified traveler
Posted 27 Dec 2023 on Wotif
what a disaster!!
We checked in on Xmas eve at 2pm (because we were told we couldn’t check in and earlier) and reception was already shut. We were only left one key for each 2 bedroom apartment.
This would have been ok - but the place is set up like Fort Knox so it was a logistical nightmare trying to get everyone in and out of the rooms/hotel.
We phoned after hours service who were sooo rude - they said “you should have arrived earlier and because you checked in after reception had left we would need to deal with for the next 3 days until reception returned.
This was completely unacceptable given the price we were paying per night and we had booked 4 apartments.
The lady at reception was really helpful on her return and apologised.
We also had a major leak in the room from the storms.
Comment from Hotel Management
11 Jan 2024 by Michelle, Hotel Management
Dear ReneeThank you for taking the time to share your feedback with us. We sincerely apologise for the inconveniences you encountered during your stay over the Christmas holiday. We truly value your feedback as it helps us improve our services.We are deeply sorry for the frustration caused by the late check-in process and the challenges with the key arrangement. It's clear that our after-hours service did not meet your expectations, and we sincerely apologise for any rudeness you experienced. This is not reflective of the level of service we aim to provide.We appreciate your understanding regarding the weather-related leak in the room, and we're glad our receptionist was able to assist upon her return. Please rest assured that we take your comments seriously, and we will address the issues raised to ensure a smoother experience for our future guests.We value your patronage and hope you will consider staying with us again, allowing us the opportunity to make amends for this less-than-ideal experience.If you have any further details or if there's anything specific you'd like us to address, please feel free to contact us directly.Kind regardsAria Team
by A verified traveler
Posted 26 Dec 2023
Huge two bedder perfect for two adults and 3 little ones.
Loved the extra big couch made perfect to chill out. Our room had a great view of the pool.
Comment from Hotel Management
11 Jan 2024 by Michelle, Hotel Management
Dear ZeyadThank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay in our huge two-bedroom apartment and that it was perfect for your family of two adults and three little ones.It warms our hearts to know that the extra-large couch added to your comfort and provided a perfect spot to chill out. We're delighted that you had a great view of the pool from your room – it sounds like you made the most of the amenities we have to offer.We appreciate your kind words and are grateful for the opportunity to have hosted you and your family. If your travels bring you back to the area, we would be honoured to welcome you again.Safe travels, and we hope to see you soon!Warm regards,The Aria Team
by A verified traveler
Posted 19 Dec 2023
Comment from Hotel Management
11 Jan 2024 by Michelle, Hotel Management
Robert, Glad you enjoyed your stay with us. We hope you will come and stay with us again in the future.Kind regardsAria Team
