Ratings based on 124 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
The location is awesome for local culture. But will be nice if hotel just provide enough toilet paper and coffee for those who stay multiple nights
Comment from Hotel Management
7 May 2024 by The Management, Hotel Management
Dear Wai Yee, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 25 Apr 2024
Staffs was very attentive and helpful both at Concierge and Housekeeping.
Special thanks to front desk Ms Zulaika for service rendered.
Will strongly recommend to friends and family.
Comment from Hotel Management
30 Apr 2024 by The Management, Hotel Management
Dear Yeo Chee, thank you for choosing to stay with us at The Granite Luxury Hotel. Your generous review has been shared among the team including Zulaika. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.
by A verified traveler from Portland
Posted 5 Apr 2024
Comment from Hotel Management
10 Apr 2024 by The Management, Hotel Management
Dear Brad, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.
by A verified traveler from Elanora
Posted 28 Mar 2024
We had a perfect 3 night stay at the Granite.
The suite is an amazing big suite and beautifully decorated in traditional colours.
The bed is super comfy and large.
The location is perfect and walking distance to all the streets art and other attractions.
The rooftop pool is making and great views over the city and the roof top bar, just tops it all.
I can highly recommend hiring a tuk tuk bicycle ride at night. We had the best night with our rider taking us round the street art through little India upto the sea front. It really made our stay in Penang perfect.
Go up the hill also, we spent over 5 hours up the hill and loved the walks and cooler air.
Our only regret is we didn’t have longer in Penang.
Thank you Granite hotel and Penang we will be back some day.
Comment from Hotel Management
2 Apr 2024 by The Management, Hotel Management
Dear Jen, we are happy to receive your generous review score. It is in our nature to serve you passionately, and make the experience of your stay a home away from home. All of us are looking to welcome you back to The Granite Luxury Hotel.
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
2 Apr 2024 by The Management, Hotel Management
Dear k, we are happy to receive your generous review score. All of us are looking to welcome you back to The Granite Luxury Hotel.
by A verified traveler
Posted 6 Feb 2024
They should drop the word luxury from the name, it isn’t luxury, but it is good, good location, safe, clean, friendly staff. Breakfast was free so ok, but I wouldn’t pay for it. Room was large, plenty space. We had no toilet paper, had to go and ask, but they brought it up. Mugs and glasses were provided, but no way to wash them, and they weren’t replaced at all during our stay
The rooftop bar was disappointing as it is quite expensive. Go next door to the Wembley instead, bar is higher and prices much more reasonable.
Comment from Hotel Management
16 Feb 2024 by The Management, Hotel Management
Dear Philip, thank you for staying with us at The Granite Luxury Hotel and writing us a review. Please accept our profound apologies for the inefficiency. We had carried out the necessary actions. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.
by A verified traveler
Posted 25 Jan 2024
Comment from Hotel Management
31 Jan 2024 by The Management, Hotel Management
Dear Jillian Lorraine, we are happy to receive your generous review score. All of us are looking to welcome you back to The Granite Luxury Hotel.
by A verified traveler
Posted 6 Dec 2023
The best stay I have during my trip to penang, great staff! Would recommend.
Comment from Hotel Management
7 Dec 2023 by The Management, Hotel Management
Dear James Seng Hee, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.
by A verified traveler
Posted 23 Nov 2023
All is okay except the music is loud even after 10pm.
Comment from Hotel Management
24 Nov 2023 by The Management, Hotel Management
Dear Leng, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We have taken note of your feedback. Please be informed that we have highlighted this issue to our fellow neighbour. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.
