Ratings based on 9 Verified Reviews
2.3 Room cleanliness
2.4 Service & staff
2.2 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Pretty good overall
Posted 21 Feb 2024 on HotelsFriendly staff greeted us and available 24 hours. Very nice people.
The room and beds were comfortable but the bathroom had a lot of black mould that needs bleaching/removal. I also had to clean the toilet properly before using.
Fantastic location for the street art trail, food, the jetty and public transport links.
Comment from Hotel Management
25 Feb 2024 by Ammy, Hotel Management
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.
by A verified traveler
Posted 15 Aug 2022
The hotel is situated in the centre of old city between China Town and Little India within the walking distance to all major sights. Unlimited shopping and dining options nearby. Public busses around the corner. The staff could me more helpful, cleanelles of the room was OK. Cleaned every day with complimentary drinking water. Markets next door.
Comment from Hotel Management
20 Aug 2022 by Ammy, Hotel Management
Hi, Vladimír! We are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.
by A verified traveler
Horrible so we didn't even stay there at all.
Posted 5 Dec 2021 on HotelsComment from Hotel Management
8 Dec 2021 by Cheshta, Hotel Management
We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy
by A verified traveler from Queen City hotel
Posted 23 Oct 2019
Old facilities
Comment from Hotel Management
24 Oct 2019 by Zara, Hotel Management
Hi, Suzi! Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Zara
by A verified traveler
Great location.. but that's where it stops.
Posted 3 Sep 2019 on HotelsGreat location, conveniently locayed close to a bus stop that will take you places and airport. As far as the room is concerned is quite clean however the bed and pillows are old and smell that way. There is a worse smell of old sweat coming from bedheads we happened to rest our back and pillows on it, they stink to high heavens. Warning for other travellers: the room is not automatically cleaned daily, you need to request it. The coffee and water also need to be requested daily.
Comment from Hotel Management
4 Sep 2019 by Zara , Hotel Management
Hi, Paul ! We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, Zara
by A verified traveler
Posted 8 Aug 2019
Staff and reception service very bad
Comment from Hotel Management
9 Aug 2019 by Ravneet, Hotel Management
Sorry for the hassle you faced, Han ! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Ravneet
by A verified traveler
Posted 5 Aug 2019 on Hotels
Comment from Hotel Management
5 Aug 2019 by Cheshta, Hotel Management
Hi, We're sorry to see that you're dissatisfied with our services. Be assured, we'll strive day and night to make sure your future visits are more comfortable and relaxing one ahead 🙂 Regards, Cheshta
by A verified traveler
Posted 1 Aug 2019
by A verified traveler
Posted 23 Jul 2019
Comment from Hotel Management
24 Jul 2019 by Ravneet , Hotel Management
Thanks for the positive rating, Hope to welcome you again soon :) Regards, Ravneet
