Ratings based on 768 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Housekeeping was done only on alternate days. Bar fridge is off when the lights goes out / card key is taken out of the slot. Needed the fridge to keep my medicine cool and when it was switched off, my medicine was spoilt.
by A verified traveler
Posted 13 May 2024
In average, it is good and acceptable.
Comment from Hotel Management
15 May 2024 by Dato' Tony Goh, Hotel Management
Thank you for choosing us and for sharing your feedback. We appreciate your honest assessment and continually strive to deliver exceptional experiences for all our guests.
by A verified traveler
Posted 12 May 2024
Very nice hotel
Comment from Hotel Management
15 May 2024 by Dato' Tony Goh, Hotel Management
Thank you for choosing us and for sharing your positive feedback. We are thrilled you enjoyed your stay. We strive to provide a professional and welcoming environment for all our guests.
by A verified traveler from AUSTIN
Posted 10 May 2024
Like this nice hotel
Comment from Hotel Management
15 May 2024 by Dato' Tony Goh, Hotel Management
We strive to create a welcoming and comfortable environment for all our guests, and it's fantastic to hear we achieved that for you.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
15 May 2024 by Dato' Tony Goh, Hotel Management
Thank you for choosing us and for sharing your exceptional feedback. A perfect 5/5 rating is incredibly gratifying, and we are delighted to learn your stay exceeded expectations in every way. This recognition motivates our entire team to continually strive for excellence.
by A verified traveler
Posted 21 Apr 2024
The hotel should be rated lower than 4 star
Comment from Hotel Management
26 Apr 2024 by Dato' Tony Goh, Hotel Management
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We take all feedback seriously and use it as an opportunity to improve. If there are specific areas where you feel we fell short, please let us know so we can address them accordingly. Your satisfaction is important to us, and we hope to have the chance to better serve you in the future.
by A verified traveler from Singapore
Posted 15 Apr 2024
Aircon was cold and water pressure was great
Comment from Hotel Management
26 Apr 2024 by Dato' Tony Goh, Hotel Management
We're glad to hear that the air conditioning kept you cool and the water pressure was to your satisfaction during your stay. Providing a comfortable and enjoyable experience for our guests is our top priority. Thank you for sharing your feedback, and we hope to welcome you back for another pleasant stay in the future!
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
2 May 2024 by Dato' Tony Goh, Hotel Management
We are pleased to hear that you enjoyed your stay overall. Your positive rating have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing St. Giles Wembley Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.
by A verified traveler
Posted 30 Mar 2024
Easy accessible to shopping and transport
Comment from Hotel Management
1 Apr 2024 by Dato' Tony Goh, Hotel Management
We're pleased to hear that you found our hotel easily accessible to shopping and transportation options. Providing convenience to our guests is a top priority for us. Thank you for choosing to stay with us, and we hope you had a pleasant experience exploring the area. We look forward to welcoming you back for another enjoyable stay in the future!
by A verified traveler
Posted 25 Mar 2024
Location convenient
Comment from Hotel Management
27 Mar 2024 by Dato' Tony Goh, Hotel Management
We're pleased to hear that you found our hotel's location convenient! We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future!
