Ratings based on 207 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
A fantastic small resort with it's unique style. Perfect for relaxing and calmness
Comment from Hotel Management
18 May 2024 by Jessy, Hotel Management
Dear Evode,Warm Greetings from Lost Paradise Resort!Thank you for sharing your recent stay with us and glad to know that you had an excellent time.It is our pleasure to host you during your stay. We believe that you had a great experience and enjoyable stay with us.All your kind reviews will be shared with the entire team.I really appreciate your positive thoughts that helps us to continually strive to further improve.Thank you again for staying with us. We look forward to your next visit in the future.Kind regards,JessyFront Desk
by A verified traveler
Posted 1 Dec 2023
A cool unique resort with well maintained landscaping. Staff were friendly, and security was attentitive.
Room was extremely noisy as walls were very thin. Property has a school on it which was very loud with children in the morning.
Please please please install smoke alarms/detectors in rooms.
Comment from Hotel Management
19 Jan 2024 by emy front desk, Hotel Management
Dear Spencer,Thank you for sharing your positive experience..So pleased that your stay was enjoyable, and the service accorded was satisfactory. We have taken note of your specific comments and remedial actions will be taken to address them.Thank you for bringing them to my attention and rest assured we will work harder in offering excellent services and facilities to all our guests.
by A verified traveler
Posted 25 Sep 2023
Booked 2 superior rooms for 3 pax under same reservation reference no. but given only 1 room upon check-in.
After further check with the reception, the rooms were upgraded to 4 pax capacity without extra charge.
Room TVs are not functioning. Not given aircon remote control, unable to adjust the temperature. Rooms too cold at night due to wet weather.
Anyway, the rooms and washrooms are very spacious and clean. Especially the gardens, plants are very beautiful. Gardeners' hardwork is highly commended.
Would be great if breakfast is included.
Thanks to the reception staff presenting birthday song to the birthday guest.
Comment from Hotel Management
27 Sep 2023 by Felicia, Hotel Management
Dear Mei Har,Greetings from the Lost Paradise Resort!Thank you for choosing our resort and for sharing your honest review.Our apologies for any inconvenience caused during your stay here. Regarding your bookings for the two rooms, it was booked under two different names (different bookings) and we were not informed that you had booked two rooms even when you checked in for the first room.There was also no special request on your online booking site either. Thus, the confusion occurred. We are glad that it all worked out in the end and it was a pleasure hosting you.Please do contact us in the future; we will be more than happy to assist our dear guests.Thank you and have a nice day!Regards,Felicia,Front Desk
by A verified traveler
Posted 22 Aug 2023
Beautiful grounds and rooms. A great place for families and a nice retreat from the crowds of the city. The pools were very nice.
Comment from Hotel Management
27 Sep 2023 by Felicia, Hotel Management
Dear Lee,Warm Greetings from the Lost Paradise Resort!Thank you for choosing our resort for your stay here at Lost Paradise Resort. Glad to know that we were able to make your vacation a successful one. Pleased to know that you were satisfied with the hotel's facilities and overall environment. We look forward to welcoming you back in the near future.Thank you again for dropping by to write us this review.Kind Regards,FeliciaFront Desk
by A verified traveler from Toronto
Posted 29 Jul 2023
The staff is lovely, the rooms are really unique and spacious. My only complaint is there are no lounge chairs around the pool. As well, it’s high tide during the day so there’s no beach at the property.
Comment from Hotel Management
15 Aug 2023 by Jessy Front Desk, Hotel Management
Dear Andrea,Greetings from Lost Paradise Resort! Thank you for your recent patronage at Lost Paradise Resort, and for taking the time to write a review! We are pleased that you had an enjoyable experience during your recent stay with us. Every effort is always made to put our guest's experience and satisfaction as our priority. Once again, our sincere appreciation for your kind reviews and we look forward to welcome you back to Lost Paradise Resort. Kind Regards,JessyFront Desk
by A verified traveler
Posted 18 Jul 2023
This hotel is perfect for couples getaway, too bad, I came with my family and it is not suitable for older folks nor young toddlers. There are many uneven pavements and stairs all around the place, not to mention the floor everywhere is wet, posing a high risk for the elderly and kids alike.
Before Biru Biru cafe was opened, it was much more serene and lovely, now, the tourists are everywhere. Some of them even walked into our Villa room since they are not locked on the outside. Futhermore, there is no longer beach area for us to walk around and enjoying the sea... thanks to the cafe being built there.
I do appreciate the staff for letting us checking in early, so that my parents could get some rest.
Too bad this hotel does not provide breakfast so that's a minus for them. Had to order our own food.
All in all, it was not too bad, but not a place I'd bring my family back again.
by A verified traveler
Posted 8 May 2023 on Hotels
Comment from Hotel Management
9 Jun 2023 by Jass, Hotel Management
Dear Igor,Greetings from Lost Paradise Resort!Thank you for your wonderful review. We are pleased that you had an enjoyable experience during your recent stay with us. We at the Resort look forward to welcoming you back again to Lost Paradise Resort.Yours Sincerely,Jass
by A verified traveler
Posted 16 Mar 2023
Comment from Hotel Management
31 Mar 2023 by Felicia, Hotel Management
Dear Suraya,Greetings from Lost Paradise Resort!Thank you for the 4-star ratings. We are pleased that you had an enjoyable experience during your recent stay with us. We at the Resort, look forward to welcoming you back again to Lost Paradise Resort.Kind Regards,Felicia,Front Desk Team
by A verified traveler
Posted 12 Feb 2023
Really enjoyed our stay here! It’s a beautiful and unique place but I feel it could do with some updating, especially decor in our premier suite, it was looking a bit tired but we enjoyed it all the same. The view was great as it’s easy to get buses into either Bath Ferringhi or Tanjong Bunga where there are restaurants and bars. Bear in mind the restaurant and school on site can be busy (esp weekends for the restaurant) so it’s not always quiet and peaceful. Definitely worth a visit for at least 2 or 3 nights (we stayed 4) loved the refillable water cooler. Need to stop using small plastics for
Toiletries though. Overall a great stay though.
Comment from Hotel Management
21 Feb 2023 by Felicia, Hotel Management
Dear Nigel,Greetings from the Lost Paradise Resort!Thank you for choosing our resort for your stay here in Penang. We are extremely happy to read you are content and thank you for giving us 5 stars for your stay experience with us. Words cannot begin to express how grateful we are to receive your warm and enthusiastic feedback. My team is ecstatic to receive your compliment on their warm hospitality and your encouraging review makes us smile from ear to ear. We hope to serve you again in the coming future, take care.Best regards,Felicia,Front Desk Team
by A verified traveler
Unimpressed
Posted 30 Jan 2023 on HotelsThis was a dissapointing "resourt." To call it a resourt is inaccurate because there is nothing resourt like about this place. The two pools don't have any lounging chairs. All the green grass is fake. And the rooms are very uncomfortable. Will not be booking this place again.
Comment from Hotel Management
30 Jan 2023 by emy, Hotel Management
Good day to you,Thank you for staying with us and taking the time to post your feedback.I am sorry for the poor experience at the resort which will be followed up for improvement.We really appreciate the feedback from our guests that help us strive to further improve.Thank you again for staying with us.Kind regards.Emyfront desk
