Ratings based on 438 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2021 on Hotels
Environment is very beautiful and room is very clean
Comment from Hotel Management
11 Jan 2021 by The Managament of Hotel Equatorial Penang, Hotel Management
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the full rating given on our property. We are glad that you have enjoyed your stay and fond with our environment and hotel cleanliness. All of us truly look forward to welcome you back in the near future. Best regards, The Management of Hotel Equatorial Penang.
by A verified traveler
Posted 3 Jan 2021
It would great if the management could seriously look into the compliance of wearing a proper outfit to the pool.
Comment from Hotel Management
4 Jan 2021 by Management of Hotel Equatorial Penang, Hotel Management
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang and for the rate you had given on our property. We regard each feedback from all of our Guests as an opportunity to improve. Rest assured that we had your feedback shared to the respective team members in order to assure that the same issue does not come up again. Best regards, The Management of Hotel Equatorial Penang.
by A verified traveler
Posted 1 Jan 2021
Comment from Hotel Management
4 Jan 2021 by Management of Hotel Equatorial Penang, Hotel Management
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the full rating given on our property. We are glad that you have enjoyed your stay and facility provided. All of us truly look forward to welcome you back in the near future. Best regards, The Management of Hotel Equatorial Penang.
by A verified traveler from Kuala Lumpur
Posted 31 Dec 2020
Superb service from the staffs
Well maintained
Limited Breakfast choice
Comment from Hotel Management
4 Jan 2021 by Management of Hotel Equatorial Penang, Hotel Management
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the full rating given on our property. We are glad that you have enjoyed your stay and facility provided. Your feedback on the limited choices has been shared with our Culinary team, as we take all our feedback into serious consideration. All of us truly look forward to welcome you back in the near future. Best regards, The Management of Hotel Equatorial Penang.
by A verified traveler
Disappointed with the stay
Posted 28 Dec 2020 on HotelsOverall it was satisfactory. But for a 5 star hotel, they are really below mark. I think the service providers did their best within their means but there could be lack of proper supervision, management and leadership in this hotel. Rooms were clean, bathroom was clean, but the restaurant service was poor and also during breakfast time. Eg the waiter used his hand during toasting the bread. Also I gave the ice pack (used to store some special medicine while travelling) to be kept in the freezer as there was no freezer in the room. The refrigerator was inadequate to keep the ice pack cold. On the 4th day when I got it back, the ice pack had already melted as they did not put it in the freezer. The instruction that I gave to the Duty Manager (Farish) was not complied with. It was quite shocking. I would not recommend this hotel as a 5 star hotel mainly due to poor service and the attitude of the staff at the front desk who did not show the due care when I complained about the ice pack. I got the answer “the management having meeting”. I expected as least someone from the management should quickly come up to hear my complain when it is fresh. Feedback like this was very useful to the hotel but they lost the opportunity.
Comment from Hotel Management
29 Dec 2020 by Management of Hotel Equatorial Penang, Hotel Management
Dear Guest,
Thank you for having chosen to stay at Hotel Equatorial Penang and for the rate you had given on our property.
We are sorry to learn that your stay with us was less than expected and that some aspects of your stay that left you disappointed.
We regard each feedback from all of our Guests as an opportunity to improve. Rest assured that we had your feedback shared to the respective team members in order to assure that the same issue does not come up again.
Once again, please accept our sincere apologies and we hope to see you soon in your next visit.
Best regards,
The Management of Hotel Equatorial Penang.
by A verified traveler
Posted 30 Oct 2020 on Hotels
Comment from Hotel Management
29 Dec 2020 by The Management of Hotel Equatorial Penang, Hotel Management
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the full rating given on our property. We are glad that you have enjoyed your stay and facility provided. All of us truly look forward to welcome you back in the near future. Best regards, The Management of Hotel Equatorial Penang.
by A verified traveler
Want to pamper yourself ?
Posted 6 Sep 2020 on HotelsDefinitely the luxury hotel to go to in Penang....for a retreat !
The beautiful Bkt Jambul Golf course is just " next door " and Kampachi at lower ground serves Japanese cuisine choices including the wonderful wagyu beef !
Comment from Hotel Management
8 Sep 2020 by The Management of Hotel Equatorial Penang, Hotel Management
Dear Guest,
Warmest greeting from Hotel Equatorial Penang!
Thank you for choosing us as your preferred choice of accommodation whilst in Penang.
We are glad that you have enjoyed the luxury ambiance and especially our premium Japanese restaurant, Kampachi.
We truly hope to welcome you back again in the nearest future. Till then, stay safe and take care.
by A verified traveler from Kuala Lumpur
Posted 1 Aug 2020
Very clean and great ambiance, excellent breakfast buffet! Helpful staffs, loved the jacuzzi beside the swimming pool. Felt very relaxed .
Comment from Hotel Management
8 Sep 2020 by The Management of Hotel Equatorial Penang, Hotel Management
Dear Guest,
Warmest greeting from Hotel Equatorial Penang!
Thank you for choosing us as your preferred choice of accommodation whilst in Penang.
We are glad that you have enjoyed our facilities, breakfast spread and the relaxing ambiance. We are sure our team will be motivated continuously with such positive review.
We sincerely hope to welcome you back again in the nearest future. Till then, stay safe and take care.
by A verified traveler
Posted 23 Jul 2020 on Hotels
Comment from Hotel Management
7 Aug 2020 by The Management of Hotel Equatorial Penang., Hotel Management
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the full rating given on our property. We are glad that you have enjoyed your stay and facility provided. All of us truly look forward to welcome you back in the near future. Best regards, The Management of Hotel Equatorial Penang.
by A verified traveler
Posted 29 Feb 2020
Breakfast buffet is excellent, room service is fast and professional; defenately staying there whenever visiting Penang.
Comment from Hotel Management
3 Mar 2020 by The Management of Hotel Equatorial Penang, Hotel Management
Dear Valued Guest,
Warmest greetings from Hotel Equatorial Penang.
Thank you for choosing us as your preferred choice of accommodation. We truly glad that the services rendered by our room service team was fast and professional.
Besides, it's great to know that you've enjoyed the varieties of breakfast spread at nada lama (an award winning outlet HAPA - Benchmark Achiever for Asian Cuisine Restaurant 2018-2020). Your kind compliments certainly motivate us to strive and provide only the best to our guests. Once again, thank you for your feedback, and all of us here truly look forward to welcome you in the near future.
