Ratings based on 728 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Petaling Jaya
Posted 12 May 2024
The room facilities are dated and not so clean. You can see black mark on the duvet and the blankets in our twin room was having moldy smell. The toilet’s wall and corner are moldy and rusty. When the room’s floor is wet, it would not dry until the next morning. The beach opposite the hotel is full of rocks and cannot swim there at all. Not a really nice location comparing to the price we paid. On the next day, we moved to another apartment in Gurney Drive which was cleaner, cheaper and much nicer
Comment from Hotel Management
20 May 2024 by Kristine Chan, Hotel Management
Greetings! Thank you for taking the time to leave a review, we appreciate you bringing it to our attention that you haven't enjoyed your time with us. Kindly note that we have escalated the feedback to our departments to take necessary action. However, we hope to warmly welcome you again for a much more improved visit. Sincerely,Kristine ChanGeneral Manager
by A verified traveler
Posted 26 Apr 2024
Good to stay for vacation. We booked a room with ocean view, very enjoyable. Swimming pool and gym are good.
Comment from Hotel Management
29 Apr 2024 by Kristine Chan, Hotel Management
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
18 Apr 2024 by Kristine Chan, Hotel Management
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager
by A verified traveler
Posted 10 Mar 2024
Very nice family resort with ocean view. Good breakfast, facility overall. Room and bedding was very comfortable. Only one thing is it's little far from the main shopping mall. Other than that, it's a recommendable resort hotel for a few days relaxation.
Comment from Hotel Management
11 Mar 2024 by Kristine Chan, Hotel Management
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager
by A verified traveler
Posted 18 Feb 2024
Wifi was down one day
Comment from Hotel Management
19 Feb 2024 by Kristine Chan, Hotel Management
Greetings! Thank you for taking the time to provide us with a detailed review of your most recent visit. Thank you for also highlighting on the WiFi experience that you have addressed for further improvement. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager
by A verified traveler
Posted 20 Jan 2024
Beautiful resort ! Front desk staffs are friendly and polite. The only area requires improvement is the breakfast ..layout and quality of ingredients. Overall, service staffs are attentive and helpful!
Comment from Hotel Management
29 Jan 2024 by Kristine Chan, Hotel Management
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager
by A verified traveler
Posted 17 Jan 2024
Comment from Hotel Management
19 Jan 2024 by Kristine Chan, Hotel Management
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager
by A verified traveler
Posted 12 Jan 2024
The friendly staff and services provided was great, definitely would come back to visit
Comment from Hotel Management
15 Jan 2024 by Kristine Chan, Hotel Management
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
2 Jan 2024 by Kristine Chan, Hotel Management
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager
by A verified traveler
Amazing hotel
Posted 15 Dec 2023 on HotelsAmazing hotel.
Comment from Hotel Management
18 Dec 2023 by Kristine Chan, Hotel Management
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager
