Ratings based on 111 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Jan 2024 on Hotels
The worst hotel I have ever stayed. The rooms are too small. There is no place to put the bag. Bathroom has no vanity. Water in the shower floes very slow. No hot water in the sink. Booked a full kitchen but there was no microwave, no pots, no utensils, not even a teaspoon to make tea, what a shame. I would say never book this hotel.
I was given room 3333A. This room supposed to be numbered 3334 but the owner does not want to use the No. 4. This room is located after 3333 so I could not find my room. I had to go back to the reception from floor 33 to get a staff to come and show me the room. The staff should have told me when I checked in but they told me nothing.
by A verified traveler
Posted 23 Dec 2023
Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.
Comment from Hotel Management
2 Jan 2024 by Redhuan, Hotel Management
Dear M/M Chan,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,RedhuanDuty Manager
by A verified traveler
Posted 23 Dec 2023
Comment from Hotel Management
2 Jan 2024 by Redhuan, Hotel Management
Dear M/M Rehnuma,Thank you for taking the time to share your feedback with us regarding your stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,RedhuanDuty Manager
by A verified traveler
Posted 20 Sep 2023
The hotel is located mid-hill near the town. Many eateries within walking distance. Not too expensive place to stay.
Comment from Hotel Management
29 Sep 2023 by Syed Amirul Syafiq, Hotel Management
Dear Ms.Irene,Thank you for taking the time to share your feedback with us. It was a pleasure to be of service to you. We look forward to see you again soon.Regards,Syed Amirul SyafiqDuty Manager
by A verified traveler
Nice apartment hotel stay in Genting.
Posted 9 Sep 2023 on HotelsWe had stayed here for two nights in two bedrooms room which come with kitchen and living room. The general cleaness is ok. Beds are comfortable. Breakfast buffet was OK, but the egg omelets was not so fresh. So the taste was a bit weird. The hotel is not up at top of Genting Highlands. So need to drive 20 mins in order to reach casino or theme park.
Comment from Hotel Management
29 Sep 2023 by Syed Amirul Syafiq, Hotel Management
Dear M/M Zhang,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Syed Amirul SyafiqDuty Manager
by A verified traveler
Posted 27 Aug 2023
Comment from Hotel Management
2 Oct 2023 by Syed Amirul Syafiq, Hotel Management
Dear M/M Manoj,Thank you for taking the time to share your feedback with us. It was a pleasure to be of service to you. We look forward to see you again soon.Regards,Syed Amirul SyafiqDuty Manager
by A verified traveler
Posted 23 Jul 2023
Comment from Hotel Management
14 Aug 2023 by Yammunaa Mahendran, Hotel Management
Dear M/M Chow,Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon.Regards,Yammunaa Mahendran Senior Front Office Assistant
by A verified traveler
Posted 17 Jul 2023 on Hotels
Comment from Hotel Management
21 Jul 2023 by Sufi Ahmad, Hotel Management
Dear Ms.Theresa,Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon.Regards,Sufi AhmadDuty Manager
by A verified traveler
Posted 6 Jun 2023
Parking area confusing.
Comment from Hotel Management
8 Jun 2023 by Azli Zakaria, Hotel Management
Dear Mr Md Shahril, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Azli ZakariaDuty Manager
by A verified traveler
Posted 6 Jun 2023
Overall enjoyable stay
Comment from Hotel Management
27 Jun 2023 by Sufi Ahmad, Hotel Management
Dear Mr Munawar, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager
