Ratings based on 978 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
27 May 2024 by Gregory Viandaz Operations Manager, Hotel Management
Cher Bhavesh,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes heureux que votre séjour parmi nous et la propreté aient été très satisfaisants.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Gregory Viandaz Operations Manager
by A verified traveler
Posted 14 Apr 2024
Clean, welcoming and just what we needed for a short stay in Geneva.
Comment from Hotel Management
14 Apr 2024 by Gregory Viandaz
Operations Manager, Hotel Management
Dear Abigail,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward.We hope to have the pleasure of welcoming you back in the future. Warm regards,Gregory Viandaz Operations Manager
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Gregory Viandaz
Operations Manager, Hotel Management
Dear Erika,Please accept our thanks for your kind review regarding your stay.We are pleased that we were able to meet your expectations.We hope to welcome you again in the future.All the best,Gregory Viandaz Operations Manager
by A verified traveler
Posted 30 Mar 2024
Good
Comment from Hotel Management
31 Mar 2024 by Gregory Viandaz
Operations Manager, Hotel Management
Dear Francisco,Thank you for this positive review of your stay with us.We are pleased that we were able to meet your expectations.We hope to have the occasion to welcome you back.Best wishes,Gregory Viandaz Operations Manager
by A verified traveler
Posted 29 Mar 2024
The hotel is ideally situated. A 5min walk from the rail station. There are numerous restaurants, shops and supermarkets nearby.
It is very clean and the staff are very friendly, helpful and courteous.
The main part of Geneva is no more than a 10min stroll.
If we return to Geneva, we would definitely stay there again.
Very much recommend.
Comment from Hotel Management
30 Mar 2024 by Gregory Viandaz
Operations Manager, Hotel Management
Dear David,Thank you for this positive review of your stay.We are thrilled to hear that our central location provided you with the convenience you desired during your stay, and that you found our proximity to the rail station, local eateries, and the heart of Geneva to be ideal for your travel needs. Your kind words regarding the cleanliness of our hotel and the professionalism of our team are greatly appreciated; our staff works diligently to ensure that every guest feels welcomed and valued. It is wonderful to know that these efforts contributed to your overall positive experience and made your time in Geneva memorable.The entire team look forward to welcoming you back for a future visit.Kind regards,Gregory Viandaz Operations Manager
by A verified traveler
Posted 17 Mar 2024
Nice hotel with good service. I stayed on a Saturday night. Lots of nightlife in the immediate area, all of which could be heard from my room all night long.
Comment from Hotel Management
21 Mar 2024 by Gregory Viandaz
Operations Manager, Hotel Management
Dear Robert,Thank you for taking the time to share your feedback with us.We're delighted to hear that you were satisfied with our service and the cleanliness of your room. Our team strives to provide the best experience, and your commendation regarding our efforts is greatly appreciated. We take pride in the condition of our hotel and are glad that this contributed to your overall positive experience. However, we regret to hear about the noise disturbances during your stay. While we do offer soundproof rooms and earplugs to ensure a restful night for our guests, we understand that the vibrant nightlife of the surrounding area can sometimes be audible. For future visits, we recommend requesting a room on a higher floor or facing the courtyard for a quieter experience, as these areas tend to be more insulated from street noise.We look forward to welcoming you again for another stay that we trust will be more peaceful and just as pleasant. Warm regards,Gregory Viandaz Operations Manager
by A verified traveler
Posted 12 Mar 2024
Excellent customer service, great area for transportation and restaurants.
Comment from Hotel Management
12 Mar 2024 by Gregory Viandaz
Operations Manager, Hotel Management
Dear Jacqueline,Thank you for sharing this positive review.We're thrilled to hear that our customer service met your expectations and that you found our location convenient for transportation and dining options. It's wonderful to know the cleanliness of our rooms, hotel condition, and the amenities provided contributed to a memorable stay.We look forward to welcoming you back on future visits. Kindest regards,Gregory Viandaz Operations Manager
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Gregory Viandaz
Operations Manager, Hotel Management
Cher Maxime,Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Novotel Genève Centre.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Au plaisir de vous recevoir à nouveau très bientôt,Gregory Viandaz Operations Manager
by A verified traveler
Posted 2 Mar 2024
Nice place, profesional staff.
Comment from Hotel Management
5 Mar 2024 by Gregory Viandaz
Operations Manager, Hotel Management
Dear Maram,Thank you for taking the time to share your thoughts about your stay with us.We're thrilled to hear that you found our team professional and appreciated the cleanliness of your room. It's wonderful that you were fully satisfied with the condition of our hotel and the amenities provided. Our team works hard to maintain high standards and your recognition of their efforts is truly valued.We look forward to the opportunity to welcome you back in the future. Warm regards,Gregory Viandaz Operations Manager
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
27 Feb 2024 by Gregory Viandaz
Operations Manager, Hotel Management
Cher Gaurav,Merci de partager vos impressions avec nous !Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Bien à vous,Gregory Viandaz Operations Manager
