Ratings based on 962 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Great place to stay, classic style.
by A verified traveler from Canberra
Posted 17 May 2024
Lovely property, beautiful room, and friendly staff. Old world charm, new world luxury on a super convenient location aat a reasonable price (for geneva)
by A verified traveler
Posted 16 May 2024
Great stay overall. Highly satisfied. Trains at the major station in front were a little noisy at night.
by A verified traveler
Posted 15 May 2024
Excellent hotel and good staff.
Only problem was the cleaner wanting to clean the room at 8.15 am which is a bit early
by A verified traveler
Posted 10 May 2024
The room was very comfortable, great beds. It was very quiet. The staff is very nice. Its 6 mins walk from the train station, or 1 bus stop away.
If you have too use the gym, be prepared to travel back to the 70s. The gym is only a room with very old machines and some very weird dumbells.
by A verified traveler from Palatine
Posted 10 May 2024
Great hotel with excellent breakfast. Close to the train and metro.
by A verified traveler
Posted 26 Apr 2024
This is a lovely hotel, very close to the railway station. The room was a great size and comfortable. The staff were excellent.
by A verified traveler
Posted 20 Apr 2024
very nice newly renovated room, bathroom could be better though
by A verified traveler from La Mesa
Posted 31 Mar 2024
An awful experience. Turns out, there is a difference between an Executive room for three & an Executive Suite, though this is unclear on the hotel's website & also at Expedia. When we arrived, after traveling for more than 24 hours, our room was not ready. (It was after check-in time.). They arranged another room, which turned out to be directly across from construction. After we checked in, we heard hammering & drilling. The room was tiny, with the sofa pushed up directly against the bed. No room to maneuver & the TV didn't work. Expedia was unhelpful & told me to go to the lobby; I did, in my slippers. I explained the situation & was told that I had booked a "basic" executive room, not a suite. I asked if the room we had been given was exactly like the one I had booked, because it did not look so from the pictures. Barely functioning, I asked for an upgrade - given this was a VIP booking. Told I would have to pay 65 CHF/night, I burst into tears, a manager was called, and they agreed to 35 CHF/night. At that point, I would have done anything for some sleep. Breakfast was 30 CHF/day/person, & when stores were closed for Easter, I asked for a water at the bar and was charged 9 CHF. For an allegedly 4-star hotel, service was appalling. Housekeeping did a nice job, and some staff were friendly. But overall, an extremely disappointing stay. We often travel internationally & it's been some time since I've had such a terrible time. Would not recommend this hotel.
by A verified traveler
Posted 29 Mar 2024
Clean hotel and close to the station. Served a good hotel for a good night stay
