Ratings based on 987 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
The property was ok at best. The property needs some work and a lot of upgrades. There is standing water wherever you go on the property. The TV and internet were hit and miss, and I was not able to complete any work (IT) during my stay. The restaurant on site was closed, so we had to seek other options and there was no daily housekeeping. The staff was nice but there is only so much they can do. This hotel needs a time and money investment.
Comment from Hotel Management
16 May 2024 by Social Media Support, Hotel Management
Hi Ronald, We appreciate your feedback and apologize for the issues you encountered during your stay. Rest assured, we take your comments seriously. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future. Thank you for choosing to stay with us. Best Wishes, Social Media Support
by A verified traveler
Posted 12 May 2024
The location is what we like most about this place.
Comment from Hotel Management
16 May 2024 by Social Media Support, Hotel Management
Hi Amy, Thank you for your 5-star rating on the Westgate River Terrace Resort. We are thrilled to know you enjoyed a fantastic stay. We would love another opportunity to host you again.Best Wishes,Social Media Support
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
16 May 2024 by Social Media Support, Hotel Management
Hi David, Thank you for your rating on the Westgate River Terrace Resort! We are glad to see your stay was excellent, and we invite you to visit us again in the future.Best Wishes, Social Media Support
by A verified traveler
Posted 7 May 2024
Good Location
Comment from Hotel Management
16 May 2024 by Social Media Support, Hotel Management
Hi Nicholas,Thank you for your feedback! Candid comments like yours allow us to improve our resort for future stays. We hope to welcome you back to the Westgate River Terrace Resort soon.Best Wishes,Social Media Support
by A verified traveler
Posted 6 May 2024
Amazing place to stay at. Everything is walking distance which makes they stay even more convenient.
Comment from Hotel Management
8 May 2024 by Westgate Social Media Support, Hotel Management
Thank you, Lorena, for the wonderful 5-star review of the River Terrace Resort & Convention Center! We are delighted to hear that you had an excellent experience with us. It's always our goal to provide a welcoming and comfortable environment for our guests. We look forward to the opportunity to welcome you back in the future. Thank you for choosing to stay with us!Kind Regards, Social Media Support
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
8 May 2024 by Westgate Social Media Support, Hotel Management
We appreciate your feedback, Victoria. While we're glad to hear that you had a mostly positive experience with us, we're sorry for any inconvenience caused by the cleanliness issue you encountered. Your feedback helps us improve, and we hope to have another opportunity to host you and provide you with a more seamless stay in the future.Kind Regards, Social Media Support
by A verified traveler
Posted 16 Apr 2024
Great hotel and location. East parking and great staff. Would return here.
Comment from Hotel Management
8 May 2024 by Westgate Social Media Support, Hotel Management
We're delighted to hear that you enjoyed your stay with us, Beverly. Thank you for your kind words about our hotel, location, parking, and staff. We're thrilled to know that you would choose to return. We look forward to welcoming you back to the River Terrace Resort & Convention Center.Kind Regards, Social Media Support
by A verified traveler
Posted 11 Apr 2024
Unique room, great location but very dated and in need of repairs
Comment from Hotel Management
8 May 2024 by Westgate Social Media Support, Hotel Management
We appreciate your feedback, Ruthie. While we're glad you found our location and room design appealing, we're sorry to hear that you found aspects of our property dated and in need of repair. Your feedback is valuable to us as we continuously strive to improve our guests' experience. We hope to have another chance to host you and provide you with a more enjoyable stay in the future.Kind Regards, Social Media Support
by A verified traveler
Posted 8 Apr 2024
I would stay here again
Comment from Hotel Management
8 May 2024 by Westgate Social Media Support, Hotel Management
We're delighted to hear that you had a positive experience, Charles. Thank you for considering us for future stays. We look forward to welcoming you back to the River Terrace Resort & Convention Center.Kind Regards, Social Media Support
by A verified traveler
Posted 2 Apr 2024
Buildings definitely need some renovations; door to the room was broken, walls are paper thin, as well as carpenters bees living in every crevice. Staff was great and the room was clean.
Comment from Hotel Management
8 May 2024 by Westgate Social Media Support, Hotel Management
We appreciate your feedback, Marissa. While we're glad to hear that you found our staff accommodating and the room clean, we're sorry for any inconvenience caused by the condition of the building. Your comments will be shared with our team as we continually strive to improve our guests' experience. We hope to have another opportunity to welcome you back and provide you with a more satisfying stay in the future.Kind Regards, Social Media Support
