Ratings based on 899 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sacramento
Posted 28 May 2024
Great staff. Super clean rooms and facilities. Easy parking spaces. Would definitely recommend.
by A verified traveler
Posted 24 May 2024
The food was poor and very expensive. Evening meal used frozen vegetables. Very limited on vegetarian option. Very poor service for breakfast. Didn’t bring us tea and coffee following request, and got it wrong. Cooked breakfast limited and cold, asked for baked beans and the waiter didn’t understand my request, never got what I asked for again. The view from our bedroom window looked like a rubbish tip. Large rusting pieces of metal. Smashed plant pots with dead plants and old plastic bags. The cost of the hotel was expensive when compared to other 4 star hotels that we stayed in during our Irish holiday. We complained to the manager about these issues, but she didn’t act on our complaints. This hotel definitely doesn’t deserve a 4 star rating, at best a 3, but I would give it 2 star rating!
Comment from Hotel Management
27 May 2024 by Warm Regards, Reception Team, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you encountered during your stay. Please know that your comments have been carefully noted, and we will be addressing these issues with our team to ensure that necessary improvements are made.We truly value your input, and it is through feedback like yours that we can strive to enhance the quality of our services. We apologize for falling short of your expectations and hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 23 May 2024
It was a decent stay. The staff was polite. We were satisfied with our one-night stay at this hotel.
Comment from Hotel Management
27 May 2024 by Warm Regards, Reception Team, Hotel Management
Thank you for taking the time to share your feedback! We're delighted to hear that you had a satisfactory stay with us and that our staff met your expectations. Your kind words mean a lot to us, and we look forward to welcoming you back for another pleasant experience in the future.
by A verified traveler
Posted 16 May 2024
This was such a beautiful hotel, with a great shower and comfy beds! The only downside was the lack of air conditioning. With the high temps, only having a little fan made sleeping next to impossible. Otherwise, this was a great hotel with an awesome pool!
Comment from Hotel Management
20 May 2024 by Kind Regards, Reception Team, Hotel Management
Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed our beautiful hotel, comfortable beds, and refreshing pool. We apologize for any discomfort caused by the lack of air conditioning during your stay. Your feedback is valuable, and we'll certainly take it into consideration for future improvements. We hope to welcome you back for another fantastic stay soon!
by A verified traveler
Posted 12 May 2024
Hotel is dated, shabby. Public areas are not particularly clean. Dirty carpets on hallways, fixtures and fittings are shabby and need replacing. Entrance not very welcoming - hard to spot where the entrance into the hotel was. Kettle in the room was leaking and caused the trip switches to short. Smoke alarm in the room was covered with a plastic bag - serious breach of fire regulations. We removed the bag covering the detector. Room overlooked a dilapidated old rooftop garden that was slowly rotting and falling apart - not very pleasant to look at. Certainly not to 4* standard. Hotel could use a complete overhaul and some investment. I wouldn’t return.
Comment from Hotel Management
13 May 2024 by Kind Regards, Reception Team, Hotel Management
Thank you for sharing your feedback with us. We deeply regret to hear about your disappointing experience during your recent stay. Your comments have been noted and will be addressed with our management team promptly to ensure such issues are rectified. We sincerely apologize for falling short of your expectations and hope to have the opportunity to welcome you back in the future, where we aim to provide an improved experience reflective of our standards.
by A verified traveler
Posted 7 May 2024
Not too impressive with the view of the room we stayed in, the bathroom sink is clogging while at use, and the smells of the room is not good either, it’s like you’re at the hospital.
Comment from Hotel Management
7 May 2024 by Kind Regards, Reception Team, Hotel Management
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these issues promptly to ensure a better experience for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 1 May 2024
Minimal Amenities in room (only hand soap and a shower cap), one of the mattresses needed to be replaced long before our stay.
Comment from Hotel Management
7 May 2024 by Kind Regards, Reception Team, Hotel Management
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We'll address the issues you mentioned regarding the amenities and the mattress promptly to ensure a better experience for our future guests.
by A verified traveler
Posted 21 Apr 2024
This property is 15 minutes from downtown Galway but is an easy drive.
Comment from Hotel Management
22 Apr 2024 by Warm Regards, Reception Team, Hotel Management
Thank you for your review! We're delighted to hear that you found our property's location convenient for accessing downtown Galway. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!
by A verified traveler
Posted 11 Apr 2024
The presidential suite is fantastic
Comment from Hotel Management
15 Apr 2024 by Warm Regards, Reception Team, Hotel Management
Thank you for the fantastic rating! We look forward to serving you again soon!
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Warm Regards, Reception Team, Hotel Management
Thank you for the fantastic rating! We look forward to serving you again soon!
