Ratings based on 934 Verified Reviews

4.7 out of 5
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 8 May 2024
Yuuki was very helpful doing event coordination!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 May 2024
5 out of 5
by A verified traveler

Posted 18 Apr 2024
Room was small but lovely. Staff was so helpful and courteous. Found my luggage so quickly. It was like magic how it showed up in our room.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Apr 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Apr 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Mar 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Mar 2024
5 out of 5
by A verified traveler

Posted 9 Mar 2024
I love this hotel!
5 out of 5
by A verified traveler

Posted 1 Mar 2024
I am happy they made the change on the temperature in my room upon my return from Yufuin. The front staff were very nice and reasonable. Thank you.
5 out of 5
by A verified traveler from Kirkland

This traveler left a rating score only Posted 29 Feb 2024
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